Maui Jim

Hi, my name is Stephanie and I’m a sunglasses addict. Ain’t ashamed to admit it either!
(My addiction is pretty bad to the point that receiving a sunglasses organiser would be an awesome Holiday gift.)
About 15 years ago, I purchased my first pair of Maui Jims. Shortly after that, the spring on the case broke. Since it was a fairly large case it was difficult to find a replacement, so I wrote to the company and they IMMEDIATELY shipped a new case to me at no cost.
Just last week, my mom received a pair of MJs, but they had prescription lenses. Since it was nearby, she drove to their Argentia location, to see if they could replace the lenses for her. She was offered a BRAND NEW pair of sunglasses, of similar style, for the cost of the lenses ($ 80)!
The lenses AND customer service is what sets Maui Jim apart. The lenses are absolutely amazing, clear, and consists of several layers, including polarisation.
I have since resold my MJs — they didn’t look good on me anymore — but now, after this experience, I will consider MJs the next time I’m looking to add to my collection! ;)

I love my Maui Jim sunglasses. I think they were worth every penny. When I dropped them and cracked one of the lenses I was so upset. In the past I have take sunglasses back to Sunglass Hut or Spareparts to see if they can help me replace the lenses and they always said they didn’t do that. And I thought, «yea, they just want me to buy a new pair, never mind how much I love these frames».
So when I broke these ones, I went online and saw that you could send in your glasses for repair — the lenses would be $ 60.00 + shipping. AWESOME!
I filled out the form, sent them to this location. They were returned within 2 weeks, bran new lenses, new case, all the screws tightened — AND THEY DIDN“T EVEN CHARGE ME!
Maui Jim has excellent customer service! This will be my brand for life.

A couple of years ago when choosing sunglasses, I had it down to a choice of Ray Ban’s or Maui Jim’s. I ended up taking the Maui Jim’s, but I remember something the sales person said to me at that time. «Maui Jim has great customer service».
I don’t remember what happened, but something happened to them, so I took them out to this Canadian location in Mississauga, and they fixed them immediately, for free, and gave me a new case.
This time, my wife lost the nose piece on her sunglasses. I emailed this location for hours, and they promptly replied (including the terms «Aloha» and «Mahalo» — they take their Hawaiian root seriously), and gave me their «walk-​in» hours, which were 8:30 — 4:30 I think.
I drove out today, they replaced the nose piece within 1 minute and cleaned the lenses. They are very friendly and helpful.
Make sure you write down the address including the unit number (#56), because their location is not clearly marked.