Hilton Toronto Airport Hotel & Suites

This was our first time staying at a Hilton. We finally got to the hotel after having spent two hours trying to get a rental car (See review for Payless Car Rentals). The inside is so beautiful and feels like you’re at a luxury hotel. We got to the counter and the man checking us in was super nice and made sure we felt at home (We found out he used to live a few towns over from us!) and had everything we needed. We ended us signing up for the HHonors membership so we could get free wifi during our stay (Its basically a free membership/​points program so why not). Make sure to register your car at the front desk when you check in so you don’t have problems going in and out of the parking lots. Our room was clean, aesthetically pleasing, and it was easy to figure out the amenities. Only down side was that you can’t really take leftovers back unless you like them cold because there is not a microwave in the room, but there is an empty mini fridge. THE HOUSEKEEPING LADY was super nice and polite. My friend had bought a Canadian flag and had laid it out on her bed and when we came back, the lady had remade the bed with it at the foot and folded her blanket and placed her stuffed moose on top. She was truly the highlight of our stay.
Would DEFINITELY go again.

Always a great place to stay. The doormen (Carl & Jeff) are the best. Also, visit Alan at the bar and get some chips. Amazing.

We had a wonderful experience. The staff was friendly and helpful. We did request a feather free room at booking, for allergy purposes, which they did not do but they sent someone promptly to change the entire bed. Instead of having to call down to the desk every time you need something, you can now just text them! Very convenient! The in-​room dining was quick and delicious. Everything was very neat and clean and in working order. We would definitely stay there again.

The wifi in the rooms are horrible. Not only is it super slow, but it cuts out often. I guess they do that to prevent you from streaming Netflix or any other streaming service. If you have to pay for the Internet, then don’t do it. It’s totally not worth it. If you’re an HHonors member, you get it for free. But even then, it’s not worth it. That’s the only gripe I have with this hotel. Everything else is fine. Well, except maybe the shuttle service, but that’s a whole other issue.

I visited the Hilton on Airport Road for the first time. For years, I drove past it going to work. My workplace is no longer across from the hotel, but it is still in Mississauga. This year, the company had its Christmas lunch at the Hilton.
We had specific instructions about parking. The hotel has cameras that scan your vehicle’s front and back plates. You can then proceed to drive in and park. Once you enter the hotel, you need to remember to register your car’s licence plate at one of the kiosks, so that you can exit the parking lot.
I had a fun time at the party. The coat check went smoothly. The woman was friendly. We also had appetizers. I loved the vegetarian rice rolls with vermicelli and mint. The chicken skewers were yummy, too. I got a glass of pinot noir. Yum!
Lunch was buffet-​style. The food was delicious. I loved the roast beef, green beans (my fav!), and the desserts were decadent. I love lemons that are tart. Both the lemon mousse parfait and lemon bar were perfect! The chocolate and raspberry log cake was perfectly done. Unfortunately, a couple of guys in front of me hacked at it to death, so it wasn’t exactly a log by the time I got there.
The servers were amazing. My manager spilled my colleague’s water on the table by accident. I felt like I was at Wimbledon. The server came in with a couple of cloth napkins and stopped the water flood. He then got my colleague another glass of water.
The blue LED candle was a beautiful centrepiece. It was a nice touch.
Normally, when you leave the parking lot, each car is scanned and a check is done to determine whether the system finds you as a registered parking guest. Since there were so many of us, a hotel person had the gate raised permanently for us. I waved to him. It helped the mass exodus.
I can’t speak about being a hotel guest in a room. If the customer service is this great, I need to give staying her a try should I need to.

Great service– front desk, restaurant, shuttle bus all super nice and helpful. helpful staff. Not too bad on airport noise– barely noticeable in fact. Food is pretty good. Bartender ALAN is excellent– very on top of things and so nice. Will stay next time I’m here.

Nice room but then I heard the guy in the joining room next to to me– call for a prostitute. So I went to the front desk to change rooms…& they wouldn’t. 2 hours later/​I could hear yelling & it sounded like he was beating her up. Next thing he threw out in the hallway– I could see through the peep hole, she didn’t even have her cloths on.
Poor customer service Hilton! Might as well be a Super8!

Yes it is good, but only for its view and equipment. It’s definitely not worth the price.

A cancelled airline flight left us in Toronto needing a hotel near the airport for the night. Using my hilton app I quickly identified and booked a room.
The hotel is modern, clean and well managed. Front desk staff were exemplary. Check-​in swift and a room upgrade. Local dining recommendations were given.
All in all a highly recommended experience.

Taking the suggestion of the staff. I ordered the spinach and shrimp salad to go. After a short wait, I received my salad and walked back to my hotel. I sat down ready to eat my meal only to discover my salad did not have shrimp. Too disappointed to walk back…

Honestly. Debating a 3 or 4.
Staff is a 5 star! At all levels!
My room was amazing! Full disclosure I’m Hilton diamond and was upgraded to a suite.
But really I’m about a clean bed, decent onsite eats, and a gym. And this place meets all my criteria

This is place is a milestone in the decline in the Hilton brand. The place is a dump even by airport hotel standards. When I checked in and got to my room there was a plate of unfinished food waiting for me. I went to the front desk and told them and they apologized and here it still sits. So they were sorry but not sorry enough to something. The place hasn’t been kept up the furniture is well worn and broken. In addition it is incredibly cheap. Like bingo hall cheap. I would suggest staying else where.
Update: the hotel had checked me into someone else’s room. They gave me the keys to my room and when I went there they had checked someone other than me into that one. So, anything that person would have charged to the room would have been charged to my credit card. They then moved me to a third room. Presumably this room is actually mine.

The room was clean until I. Walked into the bathroom someone forgot to clean the pee spots on the toilet seat. Thanks

This Hilton could not be anymore located in an airport than if it was actually on the tarmac itself. It was so convenient for my travel over the weekend that it was the primary reason for me choosing my stay here. I was quite surprised about some of the negative reviews that this hotel has garnered. From personal experience I try to check other rating sites to make sure that I get a broader picture of the facilities. As far as I can see there are more positive reviews than negative so I was confident in booking my stay.
I arrived very early in the morning at the airport and decided to take the shuttle to the Hilton to see if I could drop my bags off before exploring the nearby towns in the rental car. I was greeted by a very friendly and helpful front desk personnel who told me I could check-​in early if I wanted and was going to wave the early check-​in fee, provided information on where to get some good breakfast, and would call the car rental company to pick me up after I got settled upstairs. Lo and behold the rental car company came and picked me up to bring me to their office. Now that’s customer service on both sides!
The room was comfortable and very clean. There’s the usual flat screen, mini refrigerator, and in-​room safe to store my valuables while I was away from my room. The bathroom was nicely furnished and the sliding door to the bathroom was a unique touch. Inside the cabinet was the ironing board which is always a lifesaver for those last minute touch up on dress shirts and dress suits. Since I was attending a wedding during my stay this proved invaluable.
Downstairs is the restaurant Bliss which I heard from the concierge serves great food but I didn’t try it since I wanted to get a taste of the local scene. The bar was the place most frequented as my friends and I happened to always stop by a drink whenever there was a downtime. The mixed drinks are rather weak and disappointing but the Molson Canadian draft served in a 20 oz glass was simply perfect.
There’s free WiFi in the lobby only but you have to pay for it when you’re in the room. It’s kind of disappointing but hey no hotel can be perfect right? Moving on, the shuttle is convenient and runs ²⁴⁄₇ with service every 30 minutes but increases to every 20 minutes from 4 to 9AM or something along those lines. Parking for cars is $ 18 CAD per day charge to your room. They can also convert U.S. dollars to Canadian dollars for free just as an FYI.
I really enjoyed my stay at this Hilton. That’s why I was compelled to write a detailed review because I think they deserved it. When I’m back for a visit in the Toronto area I’ll seriously consider another stay at this abode.

Worst shuttle EVER. Waited for 20 minutes!!! At each stop driver after outs the driver got out and wasted 1 – 2 minutes talking to various random ppl to see what hotel they are going to.
Definitely NOT the experience I want after arriving at Toronto at 10 and finally getting to an airport hotel NEARLY AN HOUR LATER.

Close to airport… clean…friendly staff.
Outdated décor, executive appetizers on 9^th floor at 6pm… be sure to get there early if you really want an appetizer. Much too pricey for accommodations. Do yourself a favor and go to the Hampton Inn just down the road.

How would I best describe this property? «Handy for the airport» — that would be about all I could muster. Great for a quick overnight stay but beware of anything longer.
When I checked in I was greeted by a fantastic check in person, very friendly and knew exactly what she was doing. No problems there. I go to the elevators to get to my room and apparently I’m the HHonor floor! I pressed the «up» button and started to wait for the elevator, after waiting for 5 or so minutes it arrived. Judging by the number of people it disgorged then I suspect it had stopped at every floor on the way down.
The room was very basic, a bog standard Hilton room, nothing special. Usual bed, usual bathroom (clean this time) and a decent view of the airfield at Pearson. I did notice that the corridors really carry the noise in this property so if you’re a light sleeper you may want to reconsider.
I decided to meet my colleagues for something to eat and headed to the restaurant downstairs but not before having to wait over 10 minutes for the elevator. There are just two elevators for the whole property. great thinking batman!
The restaurant is blessed with some great wait staff but the menu is limited and the quality very variable.
While there we used one of the conference rooms to host a meeting. The room they gave us was old, tired and dark — not a hugely inspirational space. They also wanted to charge us $ 350 a day for a projector — we declined on the basis that at that price we could probably go and buy one.
In closing, what can I say that I’ve not said in other similar reviews? It’s an airport hotel. It’s better than sleeping in the terminal or on a park bench.

I’m a little shocked at the bad reviews for this hotel. It was clearly renovated somewhat recently as all of the public spaces and our room were very nice.
Service at the front desk was awesome! When we told them we were just married they gave us a free breakfast voucher and sent champagne and chocolate covered strawberries to our room (both delicious!)
The room was spacious, comfortable and very clean. The bathroom was also clean, and not at all cramped.
Wifi was free and the signal never dropped. It does suck to have to pay for parking -$ 18 a day is steep (that’s where the –1 star is).
Our free breakfast was great! Huge selection in the buffet. Eggs Benedict on English muffins, scrambled eggs, bacon, sausage, homefries, yogurt, fresh fruit (beautiful freshly cut watermelon, pineapple, cantaloupe and honeydew, also apples, oranges and blueberries), cereals, croissants, bagels, toast, fresh juices, etc. It was a great spread and we went 30 mins before it closed and were able to have any options we wanted (usually by that time there isn’t any food left and they aren’t replenishing).
Overall I thought it was a great hotel! I’d definitely be back!
Oh and it was built in the 70s. It used to have a disco in the basement! My parents met at the disco ;)

Clean and affordable, very close to the airport and they have frequent shuttles. Executive lounge had drinks, coffee, and snacks. I would stay here again for work…
Bathroom in my room was a bit older and could use a remodel but overall not a bad place for work.

My partner and I stayed at this Hilton for one night before early morning flight out of Toronto, and I would say that overall it’s a poor excuse for a Hilton with a drab and sterile atmosphere with paltry amenities.
This Hilton is located in a huge hotel megaplex very close to the airport, and it has a very industrial feel. Nothing about the location welcomes me.
Being Diamond on Hilton, we were upgraded to a junior king suite or whatever it was called, and we were just not impressed with the room or the hotel. The main hallways were in a somewhat state of disarray, with cleaning trolleys and vacuums out everywhere even though we were far past the housekeeping time. We walked into this a alleged suite, and we there was a small, barren couch (everything is gray), and then you walk bast the bathroom to get to the bedroom.
The service was somewhat nonexistent. We needed to mail something while we were stil in Canada, and asked the front desk for an envelope. Do you believe they said that the front desk didn’t have any envelopes? How about the manager’s office? By that time, I just wanted to leave.
I really don’t have much to say about this hotel except it felt like a lonely, transient hotel airport. I wish I hadn’t stayed here.