Continental Grand Buffet

So, an update after sometime. This place has gone down spectacularly in quality. 12 of us got sick today eating there. They probably recycle food from way back when and the service is no short of horrible (We had to share napkins at one point. yes)
Too bad, place showed a lot of promise in the beginning.

No idea why this has such an average rating because I ate here on New Years Eve with 8 of my friends. We had a great time and the food was finger lickin’ good. Some of the items were better than others, of course. The Lamb Qorma, for example, and the Bihari boti along with the rest of the BBQ’d items (tikka, kabab) etc.
The waitresses provided exceptional service, frequently checking in at our table to see if we needed more water or wanted the dishes taken away so we could get new, clean ones.
You do have to wait to be seated at the entrance. We expected a long wait but thankfully only had to do so for about 6 mins.
I’ve given it a ⁴⁄₅ because they do not reserve tables for a group of less than 15 people. This I found to be odd because our group of 8 people almost took up an entire table. So it would’ve been nice to book a table in advance. However, given the service provided, considering that it was New Years Eve, we were all pleased.

Worst customer service i have ever encountered in my life at any restaurant. The manager was rude and the owner was out right abusive. I am a federal employee and i have a long history of experience in customer service and the way i was treated has set me off from this restaurant for life. I am well aware of customer service standards I have worked in a customer service role for the past 9 years of my life and i can say that frankly the owner has no idea what customer service means. I was attending a small wedding celebration today for my cousins wedding and I am invited to another reception from the grooms side tomorrow at this restaurant but I will not be attending tomorrows festivities because of the horrible customer service standard displayed by the owner. The thing i found most disturbing was that the owner is a friend of a close friend of ours and that is why the event was being held at this location but if he is treating his friends friends this way i hate to think how he would treat other customers. We were refused food, told we could not go near the buffet untill the host showed up even though we were part of the hosts as it was our side throwing a party for the grooms family. Then when the bride’s father showed up the owner refused to let him go near the food saying no one could start eating untill 80% of the guests had arrived. We all felt like the owner was completely unreasonable and had no idea what customer service means. I would not recommend this place to anyone. Avoid it if you don’t want to be abused by the trashy owner.
I will not be returning to this restaurant and no one else should either. Sadly the bride and groom have a paid reservation so they cant cancel the event.
I don’t usually write comments of give feedback on Unilocal but the owner of this restaurant was extremely unprofessional and abusive in the way he treated us. I am writing this as a heads up to anyone else who might be considering going to this restaurant.