Cibc

Before I switched banks, this was one of the branches I went to all the time. I did switch banks for a good reason (lousy service) and closed most of my accounts with them. I will admit that this particular branch had a really great customer service rep who went above and beyond for me. Thanks to thieves, my bank card was compromised. I had to go through so many hoops to sort things out. This particular individual spent a significant time trying to clean the mess up for me.
Between the constant updates, calling the main branch, coordinating forms for me, and also calling the security fraud department for me, I honestly felt like her only client. I’ve never seen such service out of a bank before. The sad thing is that she’s no longer there but the branch overall is quite approachable. It may not be the superstar status of that individual but it’s one of the best CIBC branches I’ve been to.
As for bank itself, the CSR line up is horrid on Fridays. Just use the ABM and save yourself the headaches!