Scotiabank

For my 100^th review, I decided to highlight a bank branch. We came here two years ago to inquire about a mortgage, and found the bank officers to be very knowledgeable and helpful. First of all, they helped us obtain a very competitive rate, much better than the rates at other banks. Since I’m an American, it was much more work since I didn’t have Canadian credit history, but they were willing to cover the cost of requesting a US credit report. They were also willing to reduce the holding period for US currency transferred in. The bankers that we worked with were always on top of things and were very accommodating.
Not everything was smooth sailing, though. One time they lost a bank draft, but were very apologetic and expedited a replacement bank draft.
As our mortgage renewal is coming up, Scotiabank was not able to give us as competitive a rate as before, so we’ll have to move on. But the bank officer, again, was helpful in answering our questions about how to maximize our payments without penalty. He even asked us to notify him when there are 3 bi-​weekly payments in a month because their mortgage payment systems don’t properly handle more than 4 payments a month (we decided to start matching our payments).
So kudos to the bank officers at this Scotiabank branch for being knowledgeable, customer-​centric, and very accommodating. It truly changes the way I perceive banks.
Note: All 5 major Canadian banks can be found at this plaza, so shop around!