Phoebe’s Collection

I came to Phoebe’s Collection after reading Rana L’s review. I wanted a kwa for the traditional Chinese tea ceremony and Rana’s review pointed this place as having the best value as well as elaborately designed kwa.
I came several months ahead of my wedding to select the kwa. I paid in full ($ 180 for June 2015) and they marked the style and date in a large calendar. They had quite a few bookings later in the year already so I recommend going early to select one that you like! The gowns are very elaborate so it would be difficult to wash every time, but they assured me that they replace the inner lining after every rental. As a matter of fact, I didn’t smell anything or feel like it was dirty while I had it.
You get to have the kwa for 3 days — the day before your wedding and then return it on the day after your wedding. Upon pick up, they require a damage deposit of $ 800. They used an old school credit card swiper to create a slip, which they returned to me when I returned the kwa. The deposit seems really high but these are rather elaborate gowns, and they said they’ve never had to charge the damage deposit — it’s only if someone spills Coke or soy sauce on it.
Phoebe’s Collection is family run and they were very nice and easygoing. It’s a small and cramped place and at times they might be harried due to girls trying on prom dresses, but I recommend this place!

I just went there today. I am having a rushed wedding in one month’s time as my mom is unwell. I went to the store by myself. I expressed the urgency and my situation.
I told them that I wanted to try on a couple of dresses narrow it down and then have my friend come the next day to see before I make the final decision. After they heard that I am waiting for my friend they refused to let me try on the dresses as the feel it’s a waste of time as they will have to do it again the next day. I explained that I want to narrow it down as my friend is busy as well. They refused to let me try and kept saying to come back tomorrow as it’s a waste of time. I think that’s horrible customer service.

Out of all the little stores which had the Chinese kwa, Phoebe’s had the most elaborate ones and they weren’t the marshmellow kind! They are fitted so it flatters the body. Plus it was honestly the cheapest price ($ 180) I found as I was quoted $ 200 — 300 at other stores & the designs were much plainer and def. not as fitted.
Great customer service and always friendly.
They also do custom designs. I took a look around and it’s not the best material so you pay for what you get. BM dresses range from $ 130 + (alterations included). Longer dresses are $ 30 more. I did see a beautiful satin evening dress by the window w/​very nice material but did not enquire the price. Phoebe’s also has wedding dress rental (for purchase as well), prom, evening gowns, etc. They also have special packages where you can rent a kwa, bridal gown & evening gown.
I give a 4 star for the kwa rental but if I had to custom make smth here… the star might be lower.
Tip: take a photo of the kwa you will be renting (when you pay for the full rental fee) so u know u’ll be getting the correct one.