Canadian Tire

This is by far the most disorganized store I’ve ever been to.
2 years ago, my husband and I purchased winter tires from them — Michelin xi3. We bought two sets — 1 for my husband’s car and one for my car.
This past April, I went to get my winter tires removed and my summer tires put on as per usual. However, after they switched my tires, I noticed that my hub caps were in the back seat. I then went back to the store to ask them to put my hub caps back with my winter tires + rims. They said they would. Of course, I knew that they would probably get lost and recorded the name of the man I spoke to.
This past weekend, I went to put my winter tires on and of course they had lost my hub caps. I told them I spoke to that man and the manager said he would replace the hub caps with new ones. Fine. He then proceeded to explain that he found it strange that I was switching my summer tires for all season Michelin Defender tires. We told him that I didn’t have Defenders but I had Michelin xi3 winter tires as that’s what we had bought 2 years ago. He continued to adamantly state that my name was associated with these Defender tires. He then proceeded to look up the records and of course we did buy xi3s. As it turns out, 2 years ago when I purchased my winter tires, the serial code of the xi3 were the same as the Defenders and somehow I ended up with Defenders as my «winter» tires and have been driving actually all season tires during the winter. I wouldn’t have even known if it were not for them losing my hub caps! They gave me new REAL winter tires as compensation but it does not make the sour taste in my mouth any better especially since I could have been in an accident in the last 2 winters and especially since I was pregnant last winter.
The organization at this establishment is absolutely atrocious. Yes, they «fixed» the problem by compensating me with new hub caps and new winter tires but these problems should not have happened in the first place.

Went here because I bought a set of tires and rims and had to get them mounted. It took them over an hour, but I could see they had a younger and probably less experience guy working on it. Anyway, that wasn’t the problem. The problem was I realized when I got home that they didn’t put the lock nut key back in the car. Thanks to Mervin (the assistant manager) for taking ownership of the oversight and tracking it down. I was able to get it back by the end of the next day.
If you get your tires worked on, make sure you get the lock but key back before you leave. This is a good tip for any garage.

OK, some Canadian tires are awesome. This one isn’t. It’s newer than most of the ones I normally go to and the worse.
I had to go last night to pick up something. When I walked in I was hit with a wall of stink. It smelled like a combination of urine soaked kitty litter, cheap plastic, and burning tires.
If I hadn’t had to go in, I would have walked right out.
The store is set out kind of different than other stores. The best part of CT is that you can find things in the same places in all the stores, not the case here.
Also there’s like a junk store subculture here. Crap you would find at a discount liquidation store. Maybe that’s what the stink was, the junk the owner has piled in.
There are school supplies and clearance items in the pet aisle, there’s cheap Asian brand hair dyes at the cash. Giant discount jugs of ice tea mix. What is this place.
I left with the hugest headache from the stink. It soaked into my clothes and when I got home had to wash them immediately.
I gave it 2 stars only because I am feeling generous

I honestly felt like I got robbed because time is money and they robbed me of my time. I wold have given negative stars if possible. They are lucky Unilocal is so generous giving 1 star minimum.
Worst canadian tire in canada hands down. Ive been here multiple times and every single time they make sure im in here for at least 30 mins to buy 1 item.
Every sale item is priced wrong, EVERY CASHIER works as if it is their first day in the working world. For every purchase I made they seem to require backup for cashier, minimum 2 cashiers per lane. It is nearly impossible to seek for assistance for any item you want to buy and the customer knows more about their flyer than the employee! Every cashier needs to be re-​trained or let go for the reputation of Canadian Tire, with the exception of Nelly.

i went here today and i was looking for some sort wiring material for my tv and unfortunately there was. t enoght staff to help me out for what i was looking for. i finally found someone to help me out but he was new there and had no clue what’s going on. They should hire more staff.

Came in for an oil change on a mystery shopping assignment. Guess corporate is checking into the quality of service provided. Good thing they are, because I was simply dumbfounded at how badly they failed.
I booked appointment… on a Monday evening… it was deserted. I then waited in waiting room for 40 minutes while I watched the mechanic slowly eat his dinner and play with his phone… right in front of me. Eventually he went and got my car, and continued to eat his dinner while working on my car. Paying close attention… the mechanic did not perform any of his checks (lights, tires, etc), even though I know my tires were showing low. After 90 minutes my car was returned to me and the bill was presented.
So… takes about 70 minutes longer than a drive through oil change, even when you book appointment… costs more $…they perform none of the checks they said they did. There were black smudges all over my hood, my door handle, and my car seat was moved so far forward I couldn’t even get in my car. My kilometre oil change indicator was not reset (had to do it myself when I got home), and there was basically no customer service at all. Not even a thank you for business or an apology for the ridiculous wait time.
Bottom line. take your car somewhere else for better service, better pricing, better customer service.
Fail.

This is the worst Canadian tire of all beside the one in Richmond hill. There return are so slow and people work there don’t know what they are doing. If I can avoid this place I will!!!

Decided to stop by Canadian tire to pick up some candles on sale for $ 6.49 originally $ 9.99.
Since it was their new grand reopening (which I didn’t know about before heading there) we’ll I decided to check out their deals! I found some great deals alright. Knife set for $ 29.99 originally $ 99.99 etc.
At checkout, I had asked the cashier what their return policy was. She simply answered «I don’t know, please go ask customer service» while pointing at the customer service desk. I said «you don’t know?!»
I think the first thing a cashier should know is the return policy. Anyway another employee took over and answered my questions and gave me a gift receipt since one of the items purchased was a Christmas gift. If you want to know, their return policy is 3 months from the date purchased in original packaging.

I have to give this place a good review because I came in asking for a part they didn’t have and the manager went out of his way to help me find a place that would have it. You get bonus points for that. The rest of the location is a typical Canadian Tire.

Terrible store.
Waited 15 min for someone to mix paint. That’s after contacting customer service to get assistance.
Tons of isles blocked off with caution tape. Empty boxes and half opened inventory in the middle of main walking areas.
No staff to be found.
No dogs allowed in the store; I’ve never seen this with a Canadian Tire. They’re typically dog-​friendly.

Since the one that use to be at McCowan and Highway 7 closed down. This was the next closest Canadian Tire to me.
This is quite a big store like most stores but I find it difficult to locate assistance. They need more people working on the floor especially weekends. It can get a little busy but help is quite limited. When I was trying to get an item on the high shelves, there were only 2 employees running around everywhere.
This store usually has the on sale items well stocked… which is a plus so I don’t have to get a rain check.
Plenty of parking spots, all in all when an item I need is on sale, this is the first canadian tire that I come to!

took my car there to have the radiator replaced (bcuz a friend was visiting, so i thought i would pick a place close by home), WRONG MOVE ! not only was it just as expensive as the great garage i usually go to. they left behind a 12″ screwdriver and at least two steel fasteners in the hood (found out when i got home and checked, god knows if other stuff had fell off already). these items could have damaged the belts, caused further damages to the engine and endanger my personal safety !
just imagine what could have happened had i not checked the engine bay and the screwdriver or the fasteners drop between the belts or puncture my tires !
personally, i would avoid this place at all cost !