Boss Logo Print & Graphics

USE THEIR COMPETITOR DOWN THE STREET SINALITE!!!
This is for all the frustrated 1 star customers who are not published and the fake 5 star reviews that I *assume* are Boss Logo related friends/​employees.
I used this company once about 10 years ago when it was in a one room office. I was disgusted and pissed off about the quality and customer service. But was surprised how big it has grown so I gave it another chance.
I’ve been using them many times in last several years and have been disappointing 4 out of every 5 times. I can go on for pages like other users have but I’ll share my recent story. They said an order would be ready Dec 16^th but my client did not get it a week later! And their notepad stationary came blank and some from another customer but 0 of actually for our client.
From that day we decided to only deal with Sinalite who is much more professional and have not missed a single delivery date. I’ve probably placed almost 20 orders now in the last 6 months. Boss logo misses deadline on 9 out of 10 orders. This is our company’s reputation.
You might ask why have we order so many times from Boss logo?
1. We didn’t find out about Sinalite till recently
2. We thought Boss logo prices were lower because they constantly give discounts, which is not always true. Sinalite often have lower regular prices even with discounts from Boss Logo. Even if Boss Logo prices are slightly lower it’s not worth the headache, risk, and reputation.
3. Boss logo offers products that not available at Sinalite, such as finishes, thickness, or quantity.

Ha! What a joke.
We stopped using them a long time ago.
Quality Control is out the window.
I just gave you another chance Boss Logo, and, you fell flat on your face.
Your CSR doesn’t reply to e-​mails, as well.
So, thanks for nothing — LOL

CONSIDER YOURSELF WARNED ** dont be fooled by the few good reviews they got here! TERRIBLE TERRIBLE TERRIBLE costumer service. WORST of its kind Call me if you wish and i’ll provide details on how many things are wrong here… SAVE yourself the head ache and don’t spend your precious time and money here.
I wish there was an option for 0, 1 is way too much credit here. I have been dealing with them for over 4 years, many thousands of dollars from many clients spent here YET instead of them improving services, everything keeps on going down.
DELIVERY TIMES are just a JOKE!
They’re so horrible at it that the local printing magazine had an article about them and how they’re messing up big times! Good job boss, you made it to the media!
Then again, quality isn’t superb or even awesome. its good. Many other comparable prices out there who ACTUALLY respect the clients and their time!
After hundreds of dollars invested, and missing their own deadline despite being on their case, with a few hundred dollar job they offer $ 25 refund ! Thats insulting rather than comforting. We missed a huge deadline, our clients were mad and they can’t even offer a refund on the job they messed up on.
p. s. everytime you go there to pick up (which is always later than their own set due dates) there are a few people ready to go crazy and are cussing and yelling. How can the management ignore all these messages and still stay in business?! Now thats beyond me!
416 61 61 61 4
(search them on google and read the countless number of frustrated reviews from their customers too!)

Customer service is HORRIBLE!!!
I placed an order and they are unable to do what I need. I asked to just cancel my order and I was told okay, sure. However, we will not be refunding you, you can use it as a credit in the future. what? I would never order them in the future so now I’m at a loss… WORSE PRINTING COMPANY!

«Customer service does not speak to pre-​press», is what the customer service manager told me when trying to resolve a problem.
I tried to use their on line chat & left messages, finally had to physically go in to get everything fixed. Still not fully resolved, left not completely satisfied.
Quality is ok at best, you get what you pay for. Giving them 3 because the pricing is affordable.

I had no problems whatsoever. It was very easy as I only had to upload the files. Website was easy to use as well. They emailed about 2 – 3 times letting me know about the status of the order. It only took 2 days. I had requested local pickup as it was quite close to my office.
I will definitely be returning with future orders as the price was definitely right. It was way below wholesale/​trade price (I’m in the printing industry). The quality was good. But if I had a picky client, I may not be printing their things here. Only because I saw a few imperfections on some business cards. Other than that, i am certainly quite happy with them.
I would however like to rant a little about the Chinese guy at reception/​pick up. No hi, bye, etc. In fact, he didn’t even speak to me. Quite hilarious when I think back. I got there… and said I’m picking up my order. Then proceeded by giving him my job number since he did not say anything. All he did was give me the chart to sign. Not a word… no please sign here, etc… he pointed to where I’m supposed to sign & went to get my business cards lol This was definitely a first.
Pick up is at the back of the building.

Prices seem great. But they don’t meet any expectations promised. You cannot talk to a human or get answers on your orders when it doesn’t arrive as scheduled.
Our client wanted us to use Boss Logo Print for promotion cards to be used for an expo they were participating in. The client had used them before and felt confident in pricing, turnaround and quality. To be sure the client received items in advance, we placed a request and paid extra for same day and expedited shipping. Order was uploaded electronically to their site successfully. We received an automatic message it was received and being processed. All good up to then.
The order status never changed in their status update page. The print deadline had passed. No call to us. No number to reach them would connect to a human. Their «chat now» feature wouldn’t work. They never read and answered our emails. We had no communication as to why delayed, or when to ship.
If you can wait indefinitely without knowing what’s happening with your print job, maybe their prices can make up for the wait. But don’t take their scheduled promises as real. Their website looks all shiny and techie. But it’s all glitz. «Pay no attention to the man behind the curtain.»
If you can’t reach customer service, is there really any customer service?