Abbey’s Smart Move

Saved us when we had an emergency move for the first weekend of September. Only had a weeks notice, but they managed to fit us in. Moved our two bedroom apt, including a 60″ plasma tv, to our new place by lunchtime. 3 guys, no damage, and super fast.

It’s disappointing what a couple of years can do for a business.
This is a company I have moved with numerous times. My family and others.
They still have the same great guys. that’s why it guts me so much to write this. but I have been wronged.
I booked a 12 noon (with an hour window allowed) move. not that I should have to put this in there, when the company takes two bookings in a day, but a 9am move time was not feasible for my girlfriend who is in school… but more on that later.
So the big day comes along. and we’re all ready for the move. Arrived at the apartment at 11. Waited around.
Then we waited some more.
Then we waited some more.
So 1 o’clock comes around. and I get a call. I get a whole bunch of excuses. The main one being, apparently the morning client asked them to do more than they were quoted for… somehow that is my problem. anyways. I am not a jerk. And I know the guys are just doing what the boss tells them to do… so I begrudingly accept another hour delay or so.
Then we wait.
Then we waited some more.
Then we waited some more.
It’s 2:45 now. I’m getting grumpy. I have to work in 4 hours. I call the office and ask for Jim. Then it all breaks loose. He’s annoyed with me and confrontational with me saying I should have expected this booking the evening move. That he warned us (he didn’t) when we booked. and so that we’ll just have to deal with this. So, I stupidly back down. knowing that they have me by the short curly ones. if I want to move today.
Then we wait.
Then we waited some more.
Then we waited some more.
Then we waited some more.
Then we waited some more.
Finally, 5:30 comes along and a truck shows up. God love them. the guys do apologize and get to work. Unfortunately, I’m pissed at this point. They’re pissed because they know they won’t get home anytime soon… and so we commence the job.
I have to give up my work shift that night because of these ridiculous delays.
A couple of minor stops along the way. we’re done.
at 9pm. That’s 8 hours. 8.
8.
I ask for the dollar amount to pay. They check with the boss. $ 380…
Once again. Against my better judgement because I am not dealing with the boss. I pay the guys and send them on their way.
I call the next morning to speak with Jim and once again get dismissed cause he knocked 75 bucks off the price… with his main point being. «I was really only upset about the delays.»
Yes. Hell yes I am. 8 hours? Because of another client? That’s garbage. Pure garbage Jim.