Apple Store

I’ve got to say this place is Huge ! It was always huge but it has grown double in size over the years. They have recently changed their uniforms to a grey feel which is kind of a deception in my eyes because we can no longer tell who they are or really spot them if we need them. They’ve got this incognito feel to the new tshirt colour. I really loved the old coloured uniform in blue because it was so easy to spot the worker over the general public … Now it’s very very confusing as everyone usually wears a casual grey, black or white outfit so the employees don’t stand out anymore. Either way, they are really sweet and helpful ! There’s a flock of them in the store ready to assist you with a huge smile. However, if you have am appointment at the genius bar its not always the same level treatment. They question your honesty and don’t trust you very much with your story. I had a software issue on my iphone and it took every inch of my patience to explain why and what was wrong to finally get a new working phone without the internal software problem i experienced on my iphone 6s -.- !! Overall, it’s alright but the service i get even after they give me a 1year free warranty is not so pleasant to deal with!

Location: In Le Carrefour Laval, near The Bay.
The place: It’s your typical Apple store — big, high ceilings, packed with people.
The goods: For me, the ‘goods’ involved an appointment at the Genius bar because of an issue I was having with my Mac. I initially chatted with an Apple person online, and they sorted me out with an appointment in Laval — I didn’t even have to call or do it myself! I showed up at the store and gave my name to a guy with an iPad, and he assigned me to a communal table. I say ‘communal’ because there were about 20 people at this one table, and there were several such tables spread out on the floor. I’m not really sure how the hell the techs keep track of who belongs to who and at what time, but they seem to have some kind of system in place. My appointment was at 11:30 and ‘my guy’ was only a few minutes late. After discussing my issue, we confirmed what the problem was and I purchased a replacement cable. I was relieved that it was just the cable because that meant I didn’t have to leave the MacTop for an operation — these things make me nervous. An additional perk was that buying the cable from the Genius bar meant a discount of $ 30 — this is because the warranty is for 3 months as opposed to 12 months if you buy it from the store. I should point out that in both cases, the cable is brand new — the warranty is the only difference. I’m not sure why Apple does this and my guy didn’t seem to know either.
Service: It was pretty good. My guy was really helpful and made sure that the cable was in fact, my problem. I was sure it was the connector port so he tested out the old and new cables thoroughly so that I could see that the new cable resolved the problem. He also answered some other questions that I had, and took the time to run diagnostics to double-​check that I had no software or hardware issues. The only negative is that these guys are super busy and they literally run back and forth between customers so they’re kind of like whirlwinds — one minute you see them, next minute, you don’t. It’s not their fault though — I think Apple should probably hire a few more Geniuses to help alleviate the volume and stress.
Price point: The new cable from the Genius bar was $ 69 as opposed to the store, which was $ 99.

Very good location in Carrefour and very helpful staff besides having apple products that are excellent

It would be a zero star if it was just for me ! I went back tonight with an appointment. The «genius» was clearly bored with my questions, not very helpful, disappeared and sent me someone else cuz he wanted to take care of a Mac appointment. Just THE worst customer service ever. They disgusted me so much there that I’m reconnecting my old samsung galaxy ! Don’t go there!!!

I love everything about Apple so their stores too! I go to this particular store very often but I think it’s losing its charm & people who work there are not polite as they were before… I don’t it’s the work load or something but still I love it! It used to be a 5 star but now 4 stars sorry Apple

J’ai été acheter l’Apple Watch et j’était complètement abasourdi par la qualité et l’authenticité des employés! Et que dire de Unilocal sur cette montre!

I’ve seen this Apple Store grow from when it has first been introduced to CL.
Pro’s:
— Quite a few employees around all the time to try to help you out!
— Selection of peripheal devices is pretty good.
— Selection of cases is pretty good.
— You can register for an instructive class on how to with one of your devices.
— Most of the employees are perfectly bilingual.
Con’s:
— Very long to get a tech appointment to get some help if you are having an issue. Usually at least a week wait, maybe two. I went to the one in Winnipeg in the AM and had a PM same day appointment.
— Price of cases are crazzzzzzzy expensive!!! Unless you have to, people go buy from Ebay or Amazon as you can probably get something for ½ the price that the Apple Store has it for.
— Apple never (I should say rarely) puts items on sale!!!
— If you come here on the day of a new iPhone launch there is usually crowd control and a lineup snaking out the store!
— Stay away from here in the month of December unless you like to feel like an ant in a very busy ant hill or value your personal space!

Service technique sur rendez-​vous seulement.

Apple Store Carrefour Laval
This is by far the best Apple Store I’ve been to. I’m not trying to get down on the others… it’s just that every time I go to the one in Carrefour Laval, they really try to find solutions to whatever computer related problem I might have, and they’ve been successful every single time.
For instance, once I needed to get internet access. I brought my iMac down to Laval and carried it through the mall. Thank God it’s only the 21.5 inch model! Anyway, even though they were busy, they MADE time for me and understood that I was trying to buy a piece of video editing software online and so they did everything in their power to help me buy that software.
After realizing how tough it is to haul around an iMac, I decided to get a 15 inch solid state Macbook. I love it. It’s the computer that I’m using right now. The person that helped me buy my Macbook showed me how to use the ‘personal hotspot’ feature on the iPhone so that I can have internet access on whatever Apple device I’m using, which is really handy because it allows me to surf using my computer with a regular sized keyboard.
Lots of people like Apple computers because of their simplicity. The less that technology gets in the way of the creative process, the better. The design and functionality is streamlined, and that’s the way Apple users like it.
The Apple Store in Carrefour Laval rocks. 5 stars baby!!!

This is a normal apple store. Not the biggest one like on Sainte-​Catherine in downtown MTL.

I hate how apple calls their employees «genius“es. A squirrel knows more about apple products than these idiots. They’re the car salesmen of the tech world.
I had a Nano whose battery didn’t charge properly. All they did was try to reset it. They didn’t want to plug it in, and I had to actually do it in front of them, and their diagnosis was that «it doesn’t charge properly». Thanks Einstein.
It was still under warranty, but the only thing these idiots are geniuses of is trying to upsell you applecare. They’d only replace one if I purchased it, which was BS and had to get a manager to sort it all out.
My suggestion is to educate yourself and avoid the apple store at all costs, and know how the warranty program works. You don’t need apple care for everything!