Traveland RV Supercentre

I stopped in at Traveland RV yesterday with my dad to check out motor homes. My folks are in the market to buy a shaggin’ wagon to tour around in once my mom retires. There’s so much to look at here, omg. Like literally acres of vehicles. When we walked in the door the receptionist greeted us and asked what we were in the market for. My dad replied that he wasn’t sure as it was the first lot we’ve been on, so he wanted to look around at a bunch of different makes and models. She was quite persistent and continued to ask what we wanted so she could direct us to a sales person. Haha dad stood his ground and said he just wanted to mosey. She finally gave in and said tui check back with her when we wanted to speak to someone. It was kind of nice after that because we weren’t approached by anyone else for the rest of the time we were there.
The vehicles inside are pretty cool, wide open, you can check around as you wish. Outside was like a vast oasis of vehicles and they were all open. I’m not to sure if we were supposed to our allowed to just go in any of them, but we did anyways. Haha. After about an hour we noticed the cleaning ladies following at a far distance behind us. Oh well.
We didn’t purchase anything here or engage with the sales or parts staff at all (weird enough people actually kind of avoided us when we were outside) so I can’t speak towards that, but upon just browsing around I found it to be a real pleasing experience.

Where do I start? Spent $ 116,000.00 on a motorhome from these folks and then the nightmares started. We’ll look after your they said, trust us! 1) Radio was stolen from the RV I bought, they replaced it with an aftermarket one from visions and installed it without trim plates, looks like hell in the dash. 2) Then they changed a damaged hood, but put one in that was a different colour,
3) then my key fob for the remote operation of the coach door stopped working. They told me it was never working, pretty much indicating I was lying to them. Wouldn’t supply me with previous maintenance records, didn’t give me an owners manual for the cab and chassis. Be forewarned,
These guys are nice until you give them all the money, then they change to who gives a damn about the customer. Won’t deal with them. Totally sorry I did. Big mistake.

We went to travel land rv to get some parts for our fifth wheel, feel sorry for the people that have to deal with them on a regular basis. We had all the part number and even a picture of the part. The lady that was working the parts counter for the day must hate her job. Not only was she angry that we were there, she got even more upset when we wouldn’t buy the wrong part from her. Once we showed her the picture and part numbers she still tried to sell us the wrong part. She told us if we didn’t buy that part (wrong one) to get out of her store and go somewhere else.
my wife and I are easy going happy people so this isn’t the case of a «angry customer». There are dozens of rv parts and sales in the lowermainland. Do not waste you time or money here.

Bought a Jayco travel trailer from here. Brand new. Was in the shop more than I had it. Piece of crap. Water leaks at every tap. Worst service ever. Would not buy from them ever again or recommend anyone deal with them. Did the survey they mailed to me with all the complaints, they didn’t care. Bought the extra warranty and they were still trying to make me pay for stuff. After a few calls to Jayco head office in the US, I didn’t have to pay. Save your time and go somewhere else.

Do not buy from these guys… they are slime.
They will lie to you, degrade you, cheat you, do anything to make the sale.
I was looking at purchasing my first trailer from them, found one that I liked on Craigslist. Perin from Traveland asked what type of vehicle I would tow the trailer with and suggested a Jayco trailer. I went to look at the trailer but Perin was busy so I was hooked up with Kevin. Kevin stated that the trailers by Jayco BH154 are the new tent trailers, light and easy to tow. Plus he mentioned about their special financing at 1.99%. We decided to purchase, trusting that they were looking for my best interest. Well, just as we are about to sign the paper work for the special financing the sinker was that you had to buy $ 800 worth of life insurance. Thank goodness the the sales rep left the office for 5 minutes which gave me time to read all the fine print which stated I had 10 days to cancel the insurance for a full refund. Funny, the sales rep never pointed that out. Well, got the trailer home with my 2009 Ford Escape. Speaking with my neighbor he said that I shouldn’t be towing such a large trailer with the escape. He was right, the day after I got the trailer home there was clunking noises from the steering wheel. Into the Dealership and it turned out that lower part of the steering column needed replacing (on my dime, $ 800) plus work to the engine (under warranty). I wasn’t going to purchase a new vehicle so we ended up selling the trailer at a loss. Traveland sold me a trailer that was too big for my escape.
Oh, I also forgot to mention, right before you sign the paperwork to purchase the trailer… they put the high pressure sales pitch on you to buy the extended warranty. The guy even degraded me by saying «you are a *my job* and you aren’t going to buy the extended warranty». I’m sorry but I don’t need that BS.
The funny things that Traveland sent me a survey of their service… I filled it out with all of this description here and they didn’t have the balls to contact me. I was one really PO’d customer. So, a few months later I sent the a nice little email saying how I was surprised that they didn’t respond, or connect with me following the survey. After that email, 2 hours later they contacted me and apologized for their rude behavior but they stand buy the fact that a 3200 lbs Gross Weight: trailer can be pulled by a 3500lbs max Ford Escape (with my family in it).
All I can say is, these guys don’t have your interest at heart. A good sales person would do the math with you and figure out if your vehicle can pull the trailer.
I would suggest you stay away from these snakes!