Mobil 1 Lube Express

This oil change service was truly the best service I have ever received. Every other place I go to, the staff is rude /​thinks I know nothing and pushes upsells. The staff at the 56^th Ave location made me feel valued, offered drinks on such a hot day and even vacuumed my extremely dirty car, all with a smile on their face.
I was just driving past and decided to stop by as I was over due for my service. Although Langley is a bit out of my way, I will definitely stop by this location for my oil change services whenever possible.

Caution! Not impressed with the urgent upsell that is not urgently required. Went in for regular oil change and when I didn’t know off hand when last transmission fluid was changed (but not worried because we maintain vehicle as per manufacturers recommendations) I was shown a bottle of how incredibly past due and burnt this fluid was (see photo; said the bottle on the left was what they just took out if my vehicle). I didn’t go for the $ 139.00 job at that moment and the guy said come to see him at the other location (56 Ave Langley) tomorrow for $ 10 off and he’ll do it personally. I checked the fluid my self the next morning (see photo: note the red colour on paper towel and it didn’t smell burnt at all! [PHOTO REMOVED by Unilocal]). Check with my husband and surprise– we weren’t due!
Thought the CBC Marketplace exposé shook this industry up– guess not
Google «CBC Marketplace greasy business 2013−2014» to view story or read article.

The entire staff was super nice accept the manager. When I was waiting in line to get my oil change, a nice young man came out to ask if I wanted any coffee or news paper while I waited. I brought in my own oil and filter so that it would be a bit cheaper on the price. While I was getting my oil change done, I noticed that the manager (Matthew) was extremely snippy to the rest of the employees. I felt as though they were walking on egg shells around him. Once they range my transaction through, the very nice mechanic who did my oil change forgot to give me the discount since I brought in my own oil. When he told Matthew about this, he rolled his eyes and seemed quite irritated. To me, this wasn’t a big deal considering that they reimbursed me the difference right away. However, the behaviour I witnessed from the manager Matthew towards the other employees made me feel very uncomfortable so, I can only imagine how the employees feel working in an environment like that. All in all, I had a great experience with the rest of the workers but, I am not impressed with the manager.

Wow. They are fast, honest, and their prices are responsible.
They did the work in front me and took the time to show& explained everything to me.
Plus, their prices for cooling system flush is cheaper than namely auto shop. Before I go to Mobile 1, I called MR. Lube which I always get my services there. I asked them about the price for flushing cooling system, the guy said oh this a long time work, it will cost around 130 without tax, another shop said 97 $, another one 120 without tax. Went to Mobile 1, they charged me 103 with Tax ONLY.

Find another place not here… too much oil was added and no coolant top-​up. Unfortunately we had them vacuum and didn’t see the dipstick or coolant… we waited outside, paid and left. Went home less than 2 km away and it stayed parked for a few days took it a few blocks and it overheated. Took it in and asked to speak to the manager last week he said he would review the camera footage and call us back in a day or 2, it’s been a week he hasn’t returned our calls. Now our SUV is billowing white smoke checked the coolant and had to add 4 litres of water checked the engine oil when it’s cold and it is above the fill line check engine light is on and now it shakes like crazy! Not impressed