Econo Self Storage

From their website… «Our indoor and outdoor self storage units are well ventilated and moisture proof, and we have heated units available.»
Make sure you get this in writing because in our case they said our unit was heated/​ventilated for over 6 months before we discovered this was not at all the case.
Short Version…
1) If the staff here tell you anything about their units, get it in writing as there is a good chance they are misleading you. Their boilerplate rental agreement doesn’t make any promises about ventilation or heat, despite what the marketing material on their website and Unilocal ad say.
2) If there is a heater/​blower in your unit, don’t assume they will actually turn it on to protect your stuff. Misleading!
3) If you do have a problem, don’t expect them to do anything to address your concerns. Buyer beware!
Here are the details…
Rented the largest unit that this place had last April to store our house contents while we are house-​sitting for a year. The unit they rented us looked perfect for how much stuff we had. However, while moving in I noticed that the industrial heater/​blower in the unit wasn’t actually blowing. I asked about this in the office and they said it was on a timer/​sensor and not to worry. It was a warm spring day so this seemed logical.
Fast forward to November and I’ve now complained to the office that the heater/​blower didn’t appear to be working several times. Each time the front desk person assured me it worked and said they would look into it. Finally after getting concerned that my entire house was getting damaged and my boxes felt distinctly not-​dry, I complained again and this time the front desk person responded that she thought that building our unit was in didn’t have any heating/​ventilation (!!!). Since I’d been getting the exact opposite story from them for over 6 months, I was not impressed and asked the manager to contact me. They market all their units as well ventilated and moisture proof so I was confused why the climate control equipment installed in our unit was purposely not operational. I also purchased and placed a humidity sensor in the unit which registered at 65−75%. Not good!
I received a call from the Manager the next Monday and was told that the unit we rented did not have any heating /​ventilation at all. While she was «sorry we were given incorrect information», she declined to make any effort to resolve the situation and said there was nothing they could do as all their other units are rented. Terrible customer service! I’m now in a bind of having the entire contents of my house at risk of being damaged, or else must find another storage facility and incur the cost of re-​moving my entire house… all because the unit we represented was mis-​represented and they management is too cheap to flip the power switch that would solve their problem.
I’m going to see if I can get by with the added cost of placing and refilling a few dehumidifying kits in the unit, but if this doesn’t get the humidity down, moving is going to cost me at least $ 1500 in moving fees. Will never use this company again and will warn everyone I know about them. Extremely disappointing business.