I am really dissapointed with this place. Spoke to mark on Friday regarding apple and android boxes not working. Asked if they were open on Sunday was told yes 11 to 5 so I said I would be there. Got there Sunday at around 130 the place was closed. No note on the door, sign said hours of operaruon were 11 to 5. Tried calling twice, no answer. Left a msg thinking that they would call back and at least apologize but no call. It was a big waste of my time considering I was coming from burnaby. I wan’t the only one waiting either. Really dissapointed. Not a good way to get new customers.
Tanya H.
Tu valoración: 1 Langley, Canada
DONOTGOTHERE, took ipad in with a cracked screen, five days later i go pick it up and it was like they took a hammer to it and it doesnt work said it wasnt there fault, didnt care, rude. It worked perfectly fine and just had cracks on the top glass, i am utterly disgusted and shocked. It was just a simple repair now i have to buy i whole new one. I give one star only cause you have to
Jeanette T.
Tu valoración: 4 Surrey, Canada
When Crackerz was first coming into the building, my coworkers and I did not know what to expect. Soon we discovered it was a cell phone servicing location. This was perfect since I needed a phone unlocked so it can be used in other countries. The rate they charged me was compareable as the rates in Richmond, minus the drive. I was expecting to pay $ 40, but was charged $ 35+tax. This would have been the exact same rate as locations in Richmond. The one thing I would comment about is time. In Richmond I was able to have a phone unlocked and ready to go in 30 minutes. At Crackerz it was going to take a few hours. However, where in Richmond I had to leave my phone at the store and go back to pick it up, Crackerz would call me with the code I need. Other than that, I received great service. They also provide SIM card cutting too!
Matt H.
Tu valoración: 5 Burnaby, Canada
Just went into Crackerz to get my iphone 5 charge port repaired. I was expecting to pay $ 40 to change it out… Showed them my phone, they cleaned out the port and it was as good as new. As a small business it could have been easy for them to just change it out and have me pay, but they fixed the problem free of charge. Honest, fast, and helpful. Thanks!
James B.
Tu valoración: 5 Surrey, Canada
I wanted to buy a smart phone for my wife(she’s on a cheap unlimited text plan with no data, from Virgin). We wanted something that could handle easier text entry, and possibly double as an e-reader. A friend had recommended Crackerz, so we went in to check it out. The staff was super-helpful, providing us with some options for our budget and admittedly-odd needs. They outlined the pros and cons of the various used devices they had in stock(Blackberry Bold, iPhone 4s). We settled on the iPhone. They provided good advice and parts for getting the Virgin plan from the old phone(no SIM card) to the new phone. In addition, they threw in the new SIM card, an iPhone charger, and a protective case. Very impressed. Knowledgeable, up-front(about damage to devices, etc.), and great value, with little extras thrown in. My only regret about the whole experience is that now my wife has a better phone than my work-issued BlackBerry 9810… ;)