Acura of Langley

Amazing service, very professional!
I recently got a recall service in the mail for my car. I made an appointment, which was super easy and convenient. I dropped my car off, and got shuttled to anywhere I wanted within their shuttle radius. My car was fixed right away, within 1 hour. And the best part of all, it was washed and detailed on the inside. Thanks Acura!

Long story short. I bought the pre owned vehicle there, during the buying process I got trick by the doc fee and tire rim insurance that said including with the price. End up not. During the signing process, Matt, the sale guy, came in said my trade in car has more claim than they thought and forced me lower the trade value and they should knew when they had my detail. And forced me to finance and said will get better deal. End up the first month loan payment, only have 20% will be deducted from the total loan amount. When I asked, there was so much hidden cost just for borrowing.
The guy Matt working there is very dishonest, said finance it has no fee to me, lies, I learned my lesson. Hope everyone going to buy there be aware of the dishonest salesman and the tricks they used. I paid more than $ 1200 for unknown fee. Totally not recommended this dealer and beware of the saleman Matt, I don’t think he a honest guy. I believe Karma. One day things will back to him.

I never usually leave reviews on dealership but this dealerships service department is by far the worst I’ve been in. They lend me a vehicle for an overnight service. I was told by one of their rep that I will get a call from them when my vehicle is ready for pick up. I did get a call 9am the next day but I was at work doing a 12hr shift. I returned their call and this guy John picked up and I tried to explain myself as to why I can’t return the vehicle that day he wouldn’t even let me finish talking and threatened me that it will be the last loaner car I will get from them. I have never been humiliated by a well respected company like Acura. I had been a loyalist of Acura for nearly 8 years now. I started on the rsx and went up to TL type S. I really hope the people behind their service desk understand how to treat a customer specially on the situation they were in. My only option is to take time off from work and drive back from Richmond to Langley. I wish it was over at that point but now apparently I’m facing a $ 40/​day charge since they called me. And since they were closed Tom or their front desk is not open till 11am and I’m doing another 12hr shift, I won’t be able to return the vehicle till Monday. And btw this is not the first time I made a complaint about their Rep JOHN… He was really rude!!! I want to make sure this incident gets to corporate level, where’s the accountability Acura? I really hope you guys don’t tolerate this kind of incident. YOU NEVER TREAT PAYING CUSTOMERS LIKE THAT (I felt like I was on my 14’s again and my Dad is lecturing me to never drive his car) That’s how it felt like! If you continue treating your customers like that they will take their business elsewhere!!!

In 2012 I bought a car thought the service was great thought the people that worked there cared — but unfortunately I was told false information — the salesman told me the car was never in an accident and being naïve I never read the fine print or the car fax report that indicated there had been a precious accident involving the car under $ 2000 — very upset — read the fine print and don’t take these people at their word — karma is a you know what acura langley