Crowne Plaza Kitchener-Waterloo

Clean hotel. Great breakfast. Nice amenities. Parking is not good as you have to cross the street in cold. Staff are nice.

Just went to Aqua for their brunch buffet. Called ahead, no reservations needed, parking $ 12 (yeah, whatever! FREE on King St!). Restaurant opens at 7:00 am for breakfast, brunch at 11:00. We went at 11:20 am. No one greeted us in the lobby so we went into the restaurant where no one greeted us there either. We seated ourselves after someone said to sit anywhere, and a girl putting random silverware on the tables told us that they were still setting up. They should have been ready 20 mins ago! There was a lady already in there eating. We waited 10 mins at a table, no one acknowledged us being there or gave us direction. There were bread crumbs all over my placemat that hadn’t been used yet today, and there was just a knife on the table.
After being ignored for so long, we got up to get out coats and left. No one said anything to us as we got up, did not question us leaving, didn’t apologize, nothing!
That was the first and LAST time we are going to venture downtown for this place! Save your money and go somewhere else! Nothing has changed!

I stayed there for work the other day and was pleased by the physical appearance.
Unfortunately they did not tell me they we doing construction right below me. At 7:30 am they started with the hammer drill and pounding with a hammer, I called the front desk along with others i found out and it stopped.
They were kind to offer free breakfast, this did not help the situation there eggs when they did arrived (15min after i told the server) were cold just out of the fridge. and they did not have any coffee. This was their Buffet
Be aware they charge for parking $ 12.00
Next time i will do a better job in my bookings, and ask if there is any renovations going on.

It was ok.
I stayed during the week for work. The building is nicely renovated and in a good location of Kitchener downtown. The downtown itself is a mixed community and need to be careful walking around on your own late at night.
The rooms were spacious and clean.
Now for the bad.
The internet did not work in my room. I found the bathrooms really small, no dish or room around the sink to put down my soap or toothbrush. Nowhere to hang a hand towel. I initially had no hot water in my sink or shower but then realized if I let it run 5min it gets hot. However that is not convenient in the morning. Nor nice for environment.
I asked for express check-​out with bill under the door. It never happened.
I asked for parking. They gave me an exit ticket but never worked. I also found the location of the parking lot a bit strange-​it is beside the hotel and requires walking through dimly lit not to mention extremely low ceiling garage, across narrow laneway, and then to hotel. Given the mix of people in Kitchener, cannot say I enjoyed the dimly lit walk.
The parking lot is really low! I drive an SUV and had a moment of panic that the top of the vehicle would hit the ceiling! I got out to look; there is about a foot or so of room. Which ends up being plenty, but it just feels eery to be driving around in a confined space.
Overall my experience was fair. But nothing exceptional in terms of service, location or convenience.
I was also disappointed fitness centre closes at 10pm. I was working late and had looked forward to using the gym.

I stayed here for two night for work meetings in the area. You can get to King St/​city hall and the restaurants in that area in a 10 – 15 minute walk.
Crowne Plaza has taken great care and cost in renovating the hotel. Often when a hotel renovates there is some small detail in the rooms that betrays its age but this isn’t the case. They’ve done a beautiful job with the rooms and common space.
I stayed in the King executive room. It was spacious, comfortable and well decorated. It came with a fridge, microwave, coffee maker and large flat screen tv as well as a nice sized working desk, couch and ottoman. The new bathroom had a full vanity, walk in shower, tile floors and make up mirror. The mattress and bedding were comfortable and good quality.
A full buffet breakfast, including coffee and OJ, was included with the room. The staff in the restaurant were friendly and attentive and kept our coffee hot and topped up. The breakfast had something for everyone with a good selection of cold buffet (yogurt, cottage cheese, fruits, cheese, cold cuts & hard boiled eggs), hot buffet (french toast, beans, hash browns, bacon, sausage & scrambled eggs one morning, the other had waffles, frittata, bacon, sausage & potatoes). A large selection of pastries and cereal were provided as well.
I ordered room service one night and it came in good time by another friendly staff member.
Valet parking is very reasonably priced and wifi was available complimentary in the room. Front desk staff were all helpful and genuinely friendly.
The area has a limited number of hotels of this quality at a reasonable price. I’ll be staying here for all of my business visits in the KW region.

I spent most of the week at a pension and benefits conference in Kitchener. It was held at the Crowne Plaza Kitchener-​Waterloo and that’s where I stayed from Tuesday evening ’til today.
I had a king executive room. To get to my room, I had to take an elevator to the fourth floor … then walk down a hallway … then take another elevator to the seventh floor. It was ($ 180 plus taxes for Tuesday night and the conference rate of $ 144 plus taxes for Wednesday and last night). My bed was comfy. You can self-​park ($ 12/​night) or valet-​park ($ 20/​night) … we had free parking and I parked it myself. The parking building is behind the hotel (not attached). I parked my car while it was still light … I wouldn’t want to do it at night (it’s down an alley) as it seems creepy. There was a fridge and microwave in the room. WIFI was free and a bit slow. I lost it yesterday so used my Internet stick instead.
Our conference was on the second floor. When we booked the conference in the spring (I’m on the committee), the conference rooms were supposed to be renovated but they weren’t. They were okay, just kind of dated.
The hotel is downtown and there are lots of restaurants within walking distance. There seems to be a mall across the street … it looks old and I’m not sure if it’s even open (I Googled and couldn’t find a link for it).

Newly renovated in spring 2014. Very friendly and helpful staff. Nicely appointed rooms. Not extravagant, but definitely above average.

I will be checking out tomorrow morning thankfully. It is now eleven and I cannot sleep due to a loud function being held on the second floor. I would call the front desk again but They areunable to assist me as this hotel is fully booked. I cannot change rooms and I cannot tune out the loud drums and bass literally vibrating the walls and window. I know security has been sent to ask them to turn the music down yet again but at this point I was supposed to have been asleep two or three hours ago. I have never disliked a hotel stay more then I have tonight. I was drawn to this hotel by references, the location and the promise of renovations and I feel let down terribly. I could get over the renovations, or lack there of in my case, the quality of towels and the lack of sufficient outlets, but a sleepless night leaves a bad taste is my mouth. Never again. And run if you have an SUV, the parking garage ripped off my antenna because the ceiling is so low. Save you money and go somewhere else, anywhere else. There are lots of options in this city. Don’t be fooled by the website.

So my excitment for my trip to Canada for a week of Sales training was quickly diminished when I checked into my room. I won’t spend a whole lot of time on complaining about this place however let me just point out the top four things:
A. If I had a dog I wouldn’t let him stay here
B. A coworker wouldn’t unpack any of their clothes and slept in the bathtub for fear of bed bugs
C. I shouldn’t have had to call down to maid service multiple times a day every day I was there for them to clean my room.
D. I would have rather opted to sleep outside… It may have been cleaner.

Executive Summary: Clean, comfortable, free wifi, though ‘dated’ furnishings… if you care about that kind of malarkey…
I quite enjoyed my 5 nights at the Delta Kitchener… but I think my standards of what a good hotel is are skewed a bit by years of backpacking and traveling on a shoestring budget.
To wit: I’m perplexed by comments in other reviews along the lines of «the bathroom was clean, but the room hadn’t been updated in years… though it too was clean and the bed comfortable.» In my mind, a clean and comfortable bed and bathroom should be the primary feature being graded in hotel reviews… I don’t really care if the furnishings looked ‘tired’; I’m there to sleep, not learn new cutting edge design techniques.
Anyway — in addition to fulfilling the basic bed-​and-​cleanliness needs of a hotel-​goer, there was also free wifi and the room I had was pretty big. All this for a very reasonable price (though I did get a group rate, so there is that…). That’s four stars every day of the week in my book!

This is a review for the restaurant/​bar Botanica. It’s a very nice place to lounge and the appetizers were good. I would definitely stop in here for a quick bite. The staff were pretty helpful because I don’t think they were expecting a huge crowd.

The Kitchener Delta is a classic case of bait n’ switch. Their web site shows you pictures of their updated lobby, their bar area and their neon-​blue swimming pool housed under a brightly lit atrium. All of this is true, but once you get past the lobby your experience goes steadily downward.
While the bathroom of my room had been remodeled and was clean, the room hadn’t been updated in ages. To be fair, the room was clean and the bed was very comfortable, but the finishings like the furniture and the carpets were well worn. The lamp shades are faded yellow and the televisions are older, small tube units.
Also, my room on the second floor was very, very loud. You can hear the traffic below through the double-​paned windows.
The restaurant in the hotel is pretty run down. Even though their «buffet» breakfast is free, it’s well worth paying for something nicer on your own at a local restaurant.
Don’t be fooled by their «fitness center» either. It’s a bunch of run down equipment in a basement that smells pretty funky/​musty.
The price was reasonable, but you really do get what you pay for. If you can afford $ 25-​$ 50 more a night, I’m sure there are better places to stay. I hear the Radisson in Kitchener isn’t so bad. Maybe that’ll be my next stay/​review.

Its a Delta, comparable to a Holiday Inn in the US. The rooms are nothing to write home about but they do have nice balconies that you can walk out on and overlook the pool.
The lounge was nice and the staff in the entire hotel were helpful.
It wasn’t my choice to stay here so I’m not sure that I would ever go back with my own money to play with — I’d probably find something nicer in the area.