Eastlink

Not perfect, but definitely better than the pricey rip-​off alternative
Remember people, internet and cable are luxuries, not necessities, so stop acting like youre being screwed by Eastlink… they are platinum compared to B.A.Better deals, fair pricing and, despite what some people think, helpful clerks and online help.

Eastlink has completely removed their budget internet plans. All I need is 5 Mbps download for a stand alone internet plan so I can watch Netflix and use my phone (which is dirt cheap voIP). Instead, I am forced to pay $ 70 a month + tax for 20 Mbps which is totally unnecessary. Why can’t I find anything in between?! This is ridiculous! We are a one income family and they are making things very difficult for us!!!

I’ve been with Eastlink watch, talk and surf for longer than I can remember. This month when my bill arrived I noticed an increase of $ 9 (before taxes). That threw me for a loop, I just got a price increase of $ 6 in June. An increase of $ 15/​m in six months is outrageous. I called the billing department and the young lady who answered was excellent; I was ready to have an argument but she was on the ball. She confidently answered all of my questions and provided great customer service (3 stars). However, the price increase is nuts and after shopping around I will likely cut the cable and move to an internet TV service.

I hate to have to write this review, after a good solid year of Eastlink services, but this past weekend left a bad taste in my mouth.
I recently moved to a different apartment (in the same building) and had a transfer of service set-​up with an appointment between 8:30am and 12pm on a Saturday. I advised numerous times to make sure the tech calls ahead because I would be moving things from one apartment to the other on that day. They assured that this happens anyways. So Saturday comes and I actually have little to move as I got it done the evening before. I spent the entire timeframe at my apartment unpacking. By 12:15pm I called up Eastlink and was informed a tech was there and knocked but no answer (at 8:50am)…that was not possible, I was home, no knock, no call ahead, no buzz from the main apartment doors. I told them this was unacceptable and the rep said she would call dispatch. Call got disconnected. I called back and spoke to someone else who confirmed that dispatch cannot send someone back and we need to rebook for the following week. This is not possible due to my work schedule so I basically tried to tell them as nice as possible that this is their fault to fix it, the rep called dispatch again and they made no change in their decision. I told the rep that I would call Bell Aliant because the whole situation was ridiculous, the rep said «Okay well thanks for calling Eastlink.»
Anyways, I called Bell and spoke to a very nice rep who bent backwards to get me a comparable deal, and threw in a free tablet, AND was able to get a technician out within 24 hours (who was super nice btw). I called Eastlink back to cancel and I was shocked when the rep advised that she needs to send someone to pick up the equipment (with an eta of that day)…I returned the equipment myself. They are quick to send someone to pick up equipment but not to satisfy a loyal customer (I had never missed a payment or complained even though the dvr glitched a lot).
It is not like we have many providers to choose from for cable/​tv/​internet here, and I know both Bell Aliant and Eastlink have their downfalls… but Bell Aliant won me over to their side after this experience!

I have been with Eastlink for close to 7 years now.
Their track record with me is less than glowing.
I can’t count on one hand the number of times I have been tempted to move over to another service provider (but have been forced to stick with them for the time being because competition is still just a little bit more pricey).
A group of customer care reps that just don’t care. I have been called a liar (in a roundabout way numerous times), basically been told that they don’t have the answer I am looking for (and that they won’t be transferring me to someone would would), and having to fight tooth and nail to be compensated for their outages and inconvenience that they have caused.
If you can afford a minor bump in the budget, I suggest going with Aliant.

I have had telephone and internet with eastlink for 3 years, they have been great. I’ve also got free installation recently when I got their highspeed internet. The technicians have been personable and helpful. I had linux but everything worked out great. Their customer service has been friendly and I’ve called during off peak hours, around 3−4pm and found it not that long of a wait.
I’d go with them again, all I know before is Bell and Virgin wireless and they were very unpleasant experiences, so in comparison I like eastlink.

I waited on hold yesterday for half an hour. I am disconnecting my services with Eastlink since I am moving abroad so needed to inform them of my plans.
I decided to lay the phone on the ground next to my head as I attempted to do some yoga. I didn’t want the waiting game to completely interfere with my schedule yesterday morning, as I had quite a bit slated to accomplish. When my number was finally drawn, a man came on the line to assist me.
His voice surprised me, like a ghost on the line that I wasn’t expecting to finally appear. I told the Eastlink employee my plans and he told me that I needed to bring the modem into the Halifax Shopping Centre before they could disconnect my services. I asked if this was the most convenient offering they had for their customers and he said yes. I told him that it wasn’t very convenient. So now, in the midst of my move, I must drop this box off at the mall so that they’ll disconnect my internet. It’s not the end of the world, just a bit of a nuisance since I pay them a lot of money monthly for the internet. PLUS — I could have just found this out online, instead of waiting half an hour for someone to tell me this information.
Anyhow, their service, aside from this, has always been pretty good. I’m just miffed that they’re not coming to pick up the modem, but no biggie I suppose. Heads up for you, though: if you call them, you may be waiting on the line for half the day. Check their website for answers to your questions before you play the tele waiting game.

I owned an Eastlink account last year while living on my own, but after an apartment changeover and a new roomie, decided Aliant would be a better call.
The customer service at Eastlink appeared unprofessional and unknowledgeable regarding the overall services provided. When the technician came to my door for the setup, he was immediately thrown off by my Mac computer. Um… isn’t this the new wave of technology? Apple owns the universe and is slowly building its way to a release of the iPerson. By not knowing how to deal with a Mac computer, you are basically admitting you aren’t qualified for your job.
Carrying on. I assumed that I’d be getting wireless internet, as this is what I requested. And as I questioned the cords/​bulky equipment coming out of the woodwork, he replied that they «did not have wireless for laptops». At this point I was completely baffled, pondering upon the lack of versatility I’d have with my online sessions.
It was just brutal service all together. And to further add, the plug that went into my laptop did not even fit securely. It kept slipping out and loosing connection– I ended up just duck taping it down.
I only had internet for about 2 months, so this is why I just let it go. But common, really? No wireless internet? That is a bunch of baloney! Enough Eastlink for me… I prefer internet service providers who know what they’re talking about.

I must say that Eastlink is definitely a better choice over Aliant. Although Aliant has a great bundle deal for under $ 100 a month, Eastlink would still be my first choice.
I shopped around between the 2 companies and there a few reasons why I ended up booking my installation with Eastlink. 1. The internet is far faster than Aliant. Eastlink is upgrading their High Speed Internet to 30mbs, which is far faster than Aliant. 2. Aliant makes you sign a contract whereas Eastlink doesn’t 3. By fall, Eastlink will have the most HD channels available in Canada. They are rolling out a handful of new channels in June and a lot more early Fall.
I was impressed with the customer service I received at Eastlink as well. I believe I will be paying a couple dollars more, but to me it seemed more worth my while.