Pampered Pets and Care

Just went in for a «$ 100» cleaning and ended up paying $ 270. The reason? They claimed my dog had not been for a teeth cleaning for over a year, which is absolutely not the case, so they doubled our cleaning cost to 200. They were unable to find a receipt to prove that we had been there because we paid in cash. We did that because they claimed they prefer it but now we see how suspicious that really is. They also pressured us to buy $ 70 worth of sketchy-​looking «holistic» pills.
Interestingly enough, three days after I posted this review, another has appeared on this page giving a five-​star rating from a user who has only written one review. Given that previously, my review was the first since 2014 it seems this other review was likely posted by someone with ties to Pampered Pets and Care, so take it with a grain of salt.

I would highly recommend this business. I am beyond satisfied with the customer service provided by the staff and the quality of the service.
I had previously taken my puppy, Milo, to Petsmart and was not satisfied one bit. They left my pup’s fur unshaven from the head and unevenly shaved all over the body, because he was not «cooperating» with them. Then I found Pampered Pets and decided to book an appointment with them to fix the mess that Petsmart had left. I was completely satisfied with the results and have been bringing him in for regular grooms now! I usually bring Milo in to Alyssa for his grooming and he absolutely loves her. We have had no problems of Milo being «uncooperative», which shows the difference in the quality of the service. He is always more than happy in the environment at Pampered Pets. I have no problem leaving him there, as I know he is in good hands at all times. The dogs at Pampered Pets are free to run around and play as they please, and are not locked up in crates.
I am very happy that I found Pampered Pets and have recommended it to all of my family and friend’s with dogs and they are beyond satisfied with the service as well. I will continue to bring my dog here and I would highly recommend anyone else to do so as well.

Nice shop with quality supplies and knowledgeable staff.
Anesthetic teeth cleaning for dogs. they did my poodles teeth and they were very shiny and no more bad breath.

I would not recommend this business.
I bought a voucher for dog teeth cleaning ($ 99 for $ 250 in services). I called, made an appointment and the owner said it would be for about 1.5 hours. I arrived to the appointment and she said our dog was an «extreme case» and required an additional $ 100 to be serviced. We agreed and left and got a call 1.25 hours later letting us know he was done. We were both puzzled and realized maybe he wasn’t an «extreme case» as he was done so quickly. She insisted that we pay the extra $ 100 despite the fact it clearly took less work that originally promised to treat our dog. This made no sense as her business is labour intensive.
Two other friends also went to this place and their dogs were «extreme cases». The 1.5 year old puppy in front of us in line was an «extreme case». Since our voucher was for $ 250 and we paid an additional $ 100, we were supposed to receive $ 350 in services and 1.25 hours of labour did not justify the cost we paid.

When I got my puppy I looked for a place nearby where I could take my dog to get his nails cut that was not Petsmart. I found Pampered Pets.
I called and asked how much for a nail trim and was told $ 10. I went in and had my dogs nails clipped. The store was clean and my dog had no issues with the place. I took him there 3 times after my initial visit and had no issues.
The last time I went there, the store was chaotic. There were little dogs running around everywhere and there was a woman working who I had not previously dealt with. My dog was scared to go to the back room this time. We finally got him back there and the woman cut his nails.
When she came out she told the cashier it would be $ 20 for my dogs nail clipping. I was shocked as I paid $ 10 the last 3 times and had no issues. She told me it was because my dog was difficult and she had to have another woman hold him down and use the dremell because he was scared of the nail clippers. She seemed rude because she had to have someone hold down my dog. This had never been an issue there before and the last time I took him there they told me he was awesome.
I found it unacceptable that I was told it was $ 10 for a nail trimming and was not warned it could be $ 20. I also will not be returning as the woman who clipped his nails this time seemed to lack patience with animals. I would not want her doing my dogs nails again.