Tailor’s Choice

If I could give Zero Stars, I would!!! I am Beyond UPSET! I had taken 3 articles of clothing in, 2 had major alteration and one was just a dress that needed a zipper replaced, which cost $ 50 by the way! I told them NOT to rush as the clothing is Burberry and I had spent a lot of money on them and did not want them to mess it up. They tell me a week and half (10days) it will all be done. I said sure and paid $ 175 for everything. I come back on the scheduled date and lo and behold, NOTHING was done!!! Not even one stitch was put into anything! I got the excuse that some of the seamstresses were of holidays and there were 4 other peoples clothes in line in front of mine. OK, if that’s the case then why even take my clothes and give me that completion date, give me a later date!!! It has now been a MONTH and I still haven’t gotten a call about my clothes!
I went back to see if my clothes were done (2 more weeks later for a total of a month) and she says that my clothes were done the next day after I had left the first time 2 week prior… I say, «ok? So why didn’t I get a call»? Her response was that I left before she could tell me. BULLSHIT!!! (sorry for my colourful language) I then repeated what she had told me right before I left the weeks prior. I said «I hope my clothes will be done in 2 more weeks as I need them by August» She then said «oh for sure they will be done by then and we have your number and we’ll give you a call» Once I repeated what she had said to me, she had nothing to say because I caught her in a lie. Unbelievable! I got no phone call and apparently, everything was done the day after the original scheduled date! Which I find very hard to believe!
They are liers and worst of all they lie right to your face!
DO NOT take clothes here if you are in a rush to get them or to even have anything done by the expected date, it will not happen!!!

Frustrating… I use them for simple pant/​jean hems as it is an easy alteration… I do not mind the fact that they over charge for it as the Sherway location is close to my office… however I will never use them again due to a complete lack of customer service… there has never been a single time when the alterations have been on time, rather I always have to come back later on to pick up the garments… so much for convenience… today I was suppose to pick up two pairs of jeans with euro hem finish… I had dropped them off Tues, and asked for a Friday 2pm completion… the lady told me no problem the job usually only takes an hour to do, obviously very disappointed when I showed up today at 2pm only to find out yet again that the jeans had yet to be touched and were not ready. Frankly their business model is based on volume… which is great for them as you pay up front… however my time is more valuable, and I prefer to work on my schedule being the customer… not theirs! I spent a good deal of money at this place over the last year, but never again!

Originally my girlfriend wanted a dress altered, we came in on a Thursday and needed it done by Sunday. I know it was already short notice, but the lady at the counter (very nice lady) said it would be at least a week, a week? That seems a little long just to altar a dress, anyways we were frustrated as it is and forgot that idea, we didn’t have a week to wait.
We then decided to get a custom item from the shop and have some words stitched on it for an upcoming gift for a family member, let me tell you, this was way more frustrating then the dress. We asked the lady if she could rush this for Friday as we were in quite a bind so the lady says yes, by 4pm Friday it should be done. Next day we get there around 430pm I walk in and nothing was even done, item still hasn’t left the back of the shop, so I gave them the Benefit of the doubt and decided to go run some errands while she asked to come back at 530. So I wait a little longer just to be on the safe side and headed back to Tailors Choice at around 8… Oh man, I get there and the words we wanted stitched on weren’t even correct! Two sheets of papers stating what we wanted (which they wrote themselves) stitched clear as day and mr. Stitch still seemed to screw that up. After telling them we needed this as promised she got the guy to come back and redo the work it was 930 Friday by the time we had this all packaged up and ready to go.
Anyways, the lady (possibly the owner) were very friendly, but the customer service is lacking, they just seem to smile it off like its no big deal. When people go into a place like this it’s usually because it’s for a upcoming event or just something you don’t have time to do yourself. Either hire more people or hire people who pay attention.
I would go again, but just be careful when you ask for RUSH, especially when you’re paying extra for it.

Had them stitch 2 patches on 2 hockey jerseys. I had pinned them on before dropping them off so they’d be stitched in the spot I wanted. I needed them the next day and was charged $ 14 each. Thought it steep but was in a bind. When I picked the jerseys up, one was stitched on crooked. I asked them to fix it. They said they’d need 30 mins. After a bite to eat, I returned to pick it up – and it was still crooked — they hadn’t done anything to it as it was still folded the way I left it. Waste of time and money.

How disappointing.
It’s not easy to find a decent tailor, that’s for sure. Tailor’s choice I will admit had never failed me in it’s tailoring. I was actually satisfied with the few pants, jacket, and dress that they had tailored.
But what happened one visit was intolerable.
I came in during «Boxing Week», a day or two before New Year’s. They were busy, maybe 4 active customers (usually it’s just myself and another at one time). The lady at the counter asked me for my ticket. My man friend had misplaced it, but I gave her my number, name, and description of the pants, on a piece of paper. She told me to wait as she was busy. No problem. Another staff person was pinning another customer, and she said that she would help me when she was done pinning. Fine. The lady that helped me proceeded to go to the back and work on a book. Came back out to collect money, and back to the book.
After about 5 — 10 minutes, she yelled from behind and said, «come back here!» The lady who was pinning was still pinning. At this point, I was being as patient as I could remember — I was about to blow. She told me to go look for it myself, she was too busy.
Well, I can tell you that the clothes are sorted — by First name, on the right side. Under the letter «K», there were 7 pieces of clothing. I found it in 15s.
WTF?!
To finish it off, when she collected the remainder of my bill, she folded it, grabbed a bag, and said, «Please, please, I’m busy» while nodding. She was telling me she was too busy to put it in the bag.
I tried to cool off about this situation. 3 months later, I’m still fuming, so I had to write this.
The lady was an Asian lady, short bob, with glasses. I’m pointing this out because I wonder if she had a thing against her own kind.
NEVER coming back here, and hope they infuriate more customers that will result in deserving consequences of diminished customers.