NetPrint & Ship, Inc

I had just experienced the worst customer service ever, dealing with the owner Alfredo. I came into the store and noticed the name had changed form Postnet to NetPrint & Ship. Alfredo introduced himself as the new owner. I had a package that needed to be sent to Montréal by the next day, no later than end of business day. He gave me to options FedEx and expressPost, expressPost. I bought a box to send the items in and had written down the address for him, and he proceeded to affix the label. Everything seemed fine until the next day. 5:30pm the next day I called Alfredo and I told him the package had not been delivered. He became defensive and told me it was my responsibility to track the package, he does not provide that service with Canada post. I told him I was tracking the package that is why I new it had not been delivered. It had arrive in Montréal the next morning at 7:20am and had been sitting at the sorting centre. I asked if he could call and see if there was a problem. He again told me he does not provide this service and he doesn’t have a number for Canada Post and it was my responsibility to track the item. I told him the item was perishable and needed to be delivered within the next 24 hours. At no time did he offer to help, his answer was it’s your responsibility to track it and it must have arrived too late to get on the truck, more than likely it will get there the next day. Since he wasn’t going to help I put a special ticket request with Canada post to track the parcel. The next day went by and the parcel did not arrive. I called the store again Catherine answered, one of his employees… she was fantastic. I explained what had happened and she immediately said that she would follow up with Alfredo and have him call me. Guess what… no call. I called again the next day and spoke to Catherine. I told her Alfredo did not call me and she was very apologetic. She immediately took charge of the situation and told me she would call Canada Post to see what had happened. Within an hour she got back to me and informed me that the street address had been left off the parcel and they had already shipped it back to Toronto. Alfredo had labelled the package incorrectly. Now will all make mistakes we’re only human, however Alfredo insisted that the address was on the box when I gave it to him and I made the mistake. I reminded him the the box had nothing written on it I had purchased a new box in his store and he sealed it and affixed the label he personally printed in his system. A week has passed and Catherine called to let me know my package had arrive today. Guess what… the label on the package had an name, a city, a postal code and no address.
all he had to do is make a phone call to Canada Post and this could have been all avoided. He reminded me again today with Canada Post it’s my responsibility to track the package and it’s his company policy. That’s what I call someone with a mind on «exceptional customer service.» If you do go to NetPrint make sure you deal with Catherine or one of his other employees that have been there for a while. He doesn’t have a clue when it comes to customer service.