I took My Rolex,(purchased elsewhere) here for repair; the pin came apart at the clasp, and I couldn’t put it together myself. The female employee, professionally took care of me. She personally handed over the watch to the repair guy in back. He repaired it and even sized it for me at no cost! I give five stars for that! Excellent customer service! But, I’ll take away 1 star for the«intimidation factor». Security personnel has to let you in through two sets of trick doors, and another armed security guy watches you’re every move. Even the older gentleman(manager/owner?) with his white gloves on was staring me down. But, I guess this is the reality of dealing with high-end jewellers.
Louise P.
Tu valoración: 1 Toronto, Canada
This is a very high end jewellery store. You have to go through two sets of tricky doors before you can actually get in the store(which is fair since they have had a lot of armed holdups). I’m sure the quality of their merchandise is unquestionable, however they have really terrible customer service and a horrible approach. Recently, we decided to take my husbands Citizen watch to them for cleaning and a new battery, since they boast a qualified watchmaker. I guess the way we were dressed must have alerted them to the fact that we were not going to be buying any expensive items, so they were already cool. Once we showed them the watch, their lips visibly curled and they said that it would be $ 300.00. We declined the cleaning. I was tempted to point out to them that they had cleaned the watch once before and it cost around $ 50.00. We decided to get the battery. Big mistake. They charged $ 30.00(that included putting it in). The $ 30.00 battery which should have lasted at least a year, croaked after 5 months. Because it was handy, we took it to a local watch and jewellery vendor, located in the deplorable Rockwood Mall. They charged $ 5.00 and told us to hang on to the bill since it should last for 2 years. I guess Humbertown Jewellers want to discourage riffraff(like us) from bothering them. A rather foolish policy since you really never know who you are dealing with and what they might say. I would say unless you are dressed really expensively and have a wad of bills to wave around, don’t bother going there, since they won’t give you the time of day.
Justin B.
Tu valoración: 3 Etobicoke, Canada
Good service sometimes. If you don’t fit in they treat you like dirt as they do me. Great quality products though so I can only speak good things.
