Sky Shuttle

Never again will I use this service. Will just pay extra for a cab next time.
Was told that the driver would call out he was loading so I waited in the lobby. Well, he either never called out or was using sign language or something. I was sitting right next to the desk. He would have had to walk right past me … not only that but I was in full view of the lady at the counter who had just booked me 5 minutes earlier and knew damn well I was scheduled for that shuttle. I literally watched the guy pull away and ran up to the counter (3 steps away) to say, «what the hell? why didn’t someone tell me he was loading?» She swears he did… I call B.S. because he has a passenger manifest… Cleary, he never checked it.
The only upside was that they had another shuttle 30 min. later. As for the ride, the shuttle was so bouncy that I couldn’t even start to write this review. I had to wait until I got to the hotel.
But that’s not even the bad part. The really bad part is that I accepted the advice of the lady at the counter for the return shuttle time. She told me I would have plenty of time and recommended the 12:50 return shuttle for a 2:50 flight. What a bunch of crap! She totally forgot to mention that the shuttle would have 5 other stops and wouldn’t get to the airport until 2:00 … 10 minutes after they stop issuing boarding passes for my flight to the U.S.
In the end, they cost me another night in a hotel, + cabs, + food, + missed work, + new airfare … $ 900 … all because I tried to save $ 50 on a taxi.

Over the years this has been one of the best ways of getting to and from the airport for me, partially because I live close enough to a hotel to use this service and walk home from the hotel location of choice. While I don’t use Sky Shuttle nearly as often as I once did, now, choosing public transit or private transportation more frequently, it is nice to have an option that is not nearly as expensive as a taxi, since the Edmonton International Airport is so far away from Edmonton city proper.
My latest trip on Sky Shuttle was pretty odd in that several customers somehow managed to depart after having paid their fare, and they never did board the shuttle bus. I was also really surprised to receive my change in American dollars rather than in Canadian dollars given the current exchange rate. Still it was a good trip and I made it home at a reasonable hour. I wish sometimes that this service were available ²⁴⁄₇ but it does have longer hours that public transit and so it is more convenient than the bus for that reason alone. Additionally the seats are comfortable and there’s a large luggage rack for your luggage needs.

Booked at 12:30 am for downtown to airport at 5:20am. They where on time, held the door nn open, and only asked for confirmation and flight. I experienced a very pleasurable experience.

Avoid pre paying for any tickets at all costs. Following 20 hours of travel time I was told that I had just missed the shuttle by 2 minutes and would have to wait another 58 minutes for the next one or forfeit my pre payment. Total waste of my time and money.

Oh god, try not to get stuck using this service. It can end up taking 1 ½ hours to get to the airport. I had an 8:30 a.m. reservation and myself and the other passenger were told by the driver that we may have to wait an hour so he could pick up other people. He said the dispatchers sometimes instruct him to do that. I got the hell off the shuttle and called my sister. This service has degraded severely. And the van was a dirty run-​down mess too.

This is the worst shuttle experience I have ever had. Our driver was beyond rude and treated the 6 passengers in his van horribly. We waited for over 20 min for one customer who have no phone number or contact info and the driver just sat and waited for this person while the 6 of us sat and waited. We all told him we were going to miss our flight and he didn’t care. He said it wasn’t his fault and it was our fault. Worst experience ever. Don’t ever book this business. Horrible customer service. Rude people who clearly don’t care about people or their business. I will take a taxi from now on and would tell everyone else to do the same. Oh and at the end the other customer didn’t show up and the bus driver pushed a child out of his way.
This is not a 1 star review it’s a zero star, but the app wouldn’t let me do zero stars. It’s less than zero.

I’ve used the SkyShuttle service multiple times this past year and have had good drivers and decent service for the most part.
One pick up was really late and I was about to take a cab, but it showed up at the last minute. The customer service/​phone agent was helpful and allowed me to exchange my pre booked ride for a different date (my return trip) and then back again when the shuttle did show up.
Otherwise, drivers have been helpful. One dropped me off at a non-​designated intersection that was closer to my home and en route to the next stop because it was very late at night and I was travelling alone.
Depending on the number of pickups and road conditions (particularly in the winter), they can sometimes run a bit behind schedule (or ahead), so I’ve always made sure to be 15 minutes early at the stop.
Unfortunately, I’ve noticed that they changed the baggage allowance — formerly, you were allowed 2 bags and one carry on item. They now allow only 1 piece of luggage and a carry on, and then charge for any additional pieces of luggage…

Skyshuttle is great, when they don’t sell out. But if you’re relying on them to get you to the airport, recognize they sell out very easily, especially from downtown to the airport. No sympathy shown from them, they had a 3 hour window on a Monday to get me from downtown to the airport, and they couldn’t do it. I took the Southbound LRT to the final stop and took the 747 bus instead, and I will do that again in the future. That costs $ 8 instead of Skyshuttle’s $ 18 or $ 15.

We booked 2 way tickets from the Edmonton airport to our hotel near West Edmonton Mall. We didn’t have trouble getting from the airport to the hotel but when we had trouble on our way back to the airport. The shuttle we booked never came and when we called, the shuttle service claim they came to our hotel and left because we weren’t on time. Without writing too much of a rant, I can say, honestly we were there 15 minute prior, my husband was outside with a cup of coffee, trying to keep warm in the snow. When I inquired whether we can get a refund because we are about to miss our flight at this point, as my husband started dialing for a cab, Sky Shuttle said, go to our website and write a compliant in our feedback box. They were not compassionate and I wouldn’t use this service again.

I live downtown.
I don’t own a vehicle.
I need to go places. Sometimes.
I’ve lived here a few years now. I’ve seen the Sky Shuttle morph from a service that used to have a fairly regular route, to one that now requires reservations.
They’ve also gradually increased their prices throughout the years.
Nonetheless, for someone like myself, they have been a savior.
Sure, ETS now offers service to YEG. But Sky Shuttle has saved my ass on more than one occasion.
Keep it around the $ 20 mark and I’ll continue to utilize your services. I salute you.

We arrived at the airport and had prebooked the tickets. I was grabbing my checked luggage while my friend waited by the shuttle registration. He had been told to wait and the driver would come and get us before leaving. We waited by the shuttle registration but the driver never came to get us so we then missed it and were told to wait a half hour for the next shuttle. We requested a refund so we could just get a taxi and were brushed off and told that there were no refunds.
Both the women working the registration desk and the driver were incredibly rude and unhelpful. Welcome to Edmonton!
Just spend the extra money and get a taxi. Not worth it.

DO NOT buy this companies «Return Ticket» ahead of time. They will charge you $ 12 for it and then when you call to book your return trip they will tell you «Sorry no buses available (even for a 6PM Sunday Trip from the South of Edmonton». Oh but you can save your ticket for your next trip to Edmonton. No refund even though they can not promise the service you have already paid for.
It’s too bad as the staff and drivers are great. Just bad management, bad policies and scammer attitude that make for a bad company and this review.

Where to begin? I have been taking this service about once a month for over a year. They are terrible. Let’s start when my girlfriend came to visit, her first time here. She was supposed to get off at a stop Downtown, but someone asked to get off earlier. The driver said he could get fired for doing that but did so anyway. Because of that, the driver forgot to stop at where my girlfriend was supposed to stop. Even worse, I was waiting for her at the stop and saw her bus go past. At the end, the driver ended up driving to the Ramada on Kingsway. He then wouldn’t drive her back Downtown because he said it’s too far and she would have to wait until he started pickups again. He tried to shift the blame to my girlfriend and said she should have said something… well, similar to Meena A (reviewer), how would she know where to get off if it was her first time in Edmonton?!
As I sit here waiting for the Sky Shuttle to leave on Thanksgiving Monday, they are only running their buses once an hour even though holiday traffic is busy. I have to wait an hour, and the bus will be full. Now they are telling people an hour and 20 minutes. That is unacceptable for having a monopoly on airport transportation.
Other times on pickups they’re almost always late. They tell you to wait 15 minutes early, but the worst they’ve been is half an hour late, which means I was waiting for 45 minutes.
I would say avoid this at all costs, but unfortunately the City of Edmonton doesn’t have their act together either. Public transportation to and from the airport runs just twice a day, a few times in the morning and a few times in the evening and takes an hour from Century Park. Ridiculous. Hopefully as the City of Edmonton grows, so do the transportation options to and from the airport.
If anyone from EIA reads this, PLEASE stop Sky Shuttle’s monopoly and provide other options.

This is about the worst thing that’s happened to me in Edmonton so far.
It was my first time in Edmonton and I wasn’t sure whether I should cab it, take a bus, or the shuttle. The driver seemed really nice and told me the hostel wasn’t too far. I took his advice. Mistake one. There is too extensive of a list, so here goes:
–he didn’t help me on board with my bag (he helped everyone else).
–I was the last person to be dropped off, I should have been the third.
–when I asked why he was driving around in circles rather than dropping me off, he went on the offensive «you should have pointed out that I forgot your stop». Yeah, it’s my first time in Edmonton, d-​bag.
–the hostel is a fifteen minute drive from my airport, it took 1.15 hours to get there
–there was no compensation for my time lost.
–the driver joked, «well, at least you got your money’s worth, you got a tour of Edmonton». Just love his sense of humour.
–the driver made me feel awesome by telling me he «forgot about me».
Not again. I will pay for the thirty dollar cab.

When I first moved here, I found Sky Shuttle to be a very useful way to get to the airport. I hate (and many others do too) YEG, the airport. It is really too far and the idea that cabbing it to the airport every time you need to go, is a monumentally tragic concept! From that point of view, I think the skyshuttle provides convenient service, for less, to the godforsaken airport.
Although I haven’t had any bad experiences, I have heard from others and has also been noted by Jacqueline S.‘s review, that their schedules are all over the place and on many occasions people end up taking a cab at the last minute — that aint cool!
As for me, however, I’ve never had that problem. I take the 15 minute rule quite seriously. Also, I live on 104^th street and basically 90% of the skyshuttle buses that go to the airport, take the 104^th street from Whyte itself, so it’s not the same as being in a secluded pat of to town where only one shuttle comes every half hour.
Of course, a quick tip is to take a shuttle that gets you to the airport well over an hour early. Yes, it’s a ridiculous concept, but YEG does have free internet nowadays, so why not! I certainly freak out at the idea that I might miss the flight and end up going quite early LOL.
With the airport so far away and overly expensive parking for a farmland area, the city is really giving its residents a 1 – 2 punch when it comes to using the airport. Skyshuttle or a friend/​family drop off/​pickup is the only saving grace!

There are just so many terrible things about this so-​called service that I don’t even know where to begin.
A few years ago, Sky Shuttle might have got two or three stars out of me, but they have got worse and worse, particularly with reliability, over the last couple years.
When I first started taking Sky Shuttle, it used to run (approximately) on a schedule you could find online and all you needed to do was show up at a pickup location, or wait around for up to 45 minutes at the airport, and you were good to go. Now, you need to book (and pay!) in advance by calling them or going online. And they tell you to arrive 15 minutes early, otherwise they won’t be responsible for you missing your shuttle. Ok, fine.
In practice though, it seems like for myself and my friends, about 1 in 4 times we try to take the shuttle to the airport, it’s either over an hour late, or it’s more than 15 minutes early. Then we end up having to take a cab to the airport anyways, and Sky Shuttle won’t refund your ticket that you’ve prepaid for.
Add to that the time the driver of our minibus and his buddy in a van decided to race each other back into the city (terrifying) and the time that I was alone with a driver who said he would drop me off closer to home if I bribed him (and that there were things other than money that would work), and I’d highly recommend finding any other possible way to and from the airport.

We had to pick up my mom and brother from the airport on Christmas Day, but our car had a flat tire. Apparently, flat tires were quite common that week because we ended up waiting for the shuttle for over an hour at the Varscona hotel, only to find out they had a flat tire too! Thank goodness the hotel lets you wait inside the lobby, otherwise I think I would have frozen to death that day!
The shuttle company was sending over another van, and it didn’t take them long after we called (even though it had already been awhile). The van was packed full, but luckily they had room for a few more. We were all squished in like sardines, luggage and presents everywhere, no seatbelts. I was terrified that the baby sitting behind me was going to puke in my hair, because the driver was speeding. I know, my priorities are a bit skewed …
The driver was going well over the speed limit, making me quite nervous. I think it was because a fellow in the van was late for his flight, but still … there was a baby in the van! My boyfriend and I exchanged a nervous glance when we saw our driver counting the cash in his hand as he sped through the highway. (It’s $ 15 per person to the airport, $ 30 return trip). That didn’t do much to ease my anxiety.
I was the first to hop out when we got to the airport. It was fast and cheaper than a taxi, but I could have done without the queasy feeling in my stomach getting there. I really hope we don’t run into another flat tire anytime soon!