Northgate Shoe Repair

I brought two pair of boots in for repair. The first pair he did not recommend I leave for him to fix as he would not be able to make it look esthetically pleasing to the eye. The second pair required a new zipper on only one of the boots which he said he could fix. I took his recommendation and only left the boot for zipper repair.
Picked up my boot today and it was completely destroyed! There is no repairing the damage he caused and my boots are now garbage. He charged me 26.00 and blamed it on the material of the boot.
I give this place a negative zero star rating. The owner was completely careless with my property. Pictures will be added of pre and post zipper «repair».

Completed the repairs quickly and very well done. Nothing but friendly service.

Awesome service, friendly staff. Absolutely no complaints. Will definitely be returning!

I found them to be quite rude and sloppy in their work. Had a pair of shoes resoled, but they changes the colour from light brown to black — which looks horrible, and then argued that I never specified that I actually wanted it to look good. So, he grabbed some polish, rubbed it over the edges to try to make it look better — colour wore off in a couple of days. Overcharged, rude, sloppy work. 2 months later, hardly worn — sole is falling off.

I came in here on a referral from the sales woman at Romani Leather to get a clutch modified into a purse. I regretted this decision almost right away however because as soon as I pulled out the clutch and explained what I wanted done the smile on the face of the man working disappeared and he rolled his eyes and got very cold with me. If you have read my review of Romani Leather you would know I believe the woman there quoted me an incorrect price in an effort to encourage me to purchase the item and I suspect she has done this before as the change in this mans demeanor came almost instantly as soon as I mentioned Romani’s name. With that being said however if he had an issue with the other store it should have been discussed between the two of them and not taken out on a customer who made a purchase in good faith and has then come into your establishment to spend money.
Despite the attitude he still took the work and the job he did on the clutch definitely did meet my expectations. Both holes were centered perfectly as well as clean all the way through with no tearing or little bits of material left behind. He did inform me that if I wanted the quality of the purse to last longer then I should look at putting eyelets over the holes to prevent the chain wearing away at the material. I opted out of the eyelets which would have cost me $ 8.00. The two holes he put into the clutch cost me $ 5.00. I felt that both charges were fair and only opted out of the eyelets because I was concerned that I was going to be late for an appointment.
Shoe repair isn’t a frequent need that I need attended to so I don’t know that I will be coming back but if I was near the mall and needed something done I would probably return. I could have done without the frosty attitude and the junior high school eye roll though.

Y’know, when you click on one star for your star rating of a business, it says «Eek! Methinks not» next to it. And that is exactly what I would say to anyone thinking of getting their shoes fixed here.
I brought in a pair of brand new, $ 100 boots that needed to be stretched. I came in tonight to pick them up, and I tried them on, & they were still a little tight in the toes. I mentioned this to the guy there, who was like, «Well, maybe I can fix that» and he took one of the boots and RIPPED OUT THE INSOLE. Then he ripped out all the foam lining– I didn’t even know there was one until I sat there watching him at the back of the store tossing white fluffy chunks from my boot everywhere, wondering with increasing concern what was going on. Then he realized the lining/​insole was too thin to make any difference to the roominess of the shoes, and went to put them back in… I thought, well, as long as he puts it back in, I’ll live.
But no! No, he was having a hard time getting it in properly, so he decided it wasn’t worth his time and he wouldn’t do it. I was like, what? He kept insisting that the inside wasn’t so rough that it’d bug my feet, but it absolutely was, & would’ve given me blisters. I kept trying to get him to put it in again, but he refused, and then kept sarcastically saying he was sorry for trying to help me when I complained. He grabbed a pair of insoles off the shelf & put one in for me to try, but of course with a thicker insole, I was right back at square one for it being too tight. So he took it out and said it was my problem if I thought it was uncomfortable without the insole, and if I wanted to I could buy the one I tried for $ 10. I was like, «Seriously? You rip the insole out, decide you don’t want to put it back in, and then want to charge me $ 10 for a new one? If you didn’t have the time to put it back in, you shouldn’t have taken it out in the first place!» And again, he was very sarcastic and condescending and said if it made me feel any better, he wasted 15 min of his precious time on my stupid shoe complaint, and he should’ve just said no to trying to help me and made me leave.
I refused to pay for the stretching, needless to say.
So, yeah, if you’re thinking of having your shoes fixed here, I’d say think again and run the opposite direction to someone who actually cares about what they’re doing and has some kind of customer service skills… like perhaps an orangutan with some shoe glue.