Mucho Burrito

I’ve been to this location a couple of times and each time regretted it. The staff are completely uninterested in anything other than talking to each other and often look mad that you are even bothering them. This past weekend was no exception. In addition the food was cold (at 11:45 AM) and did not have any flavour. Will never go back again. Save your hard earned money and go somewhere else. The franchise should seriously consider changing the ownership of this location. I’ve had better experiences at other locations but this one is horrid.

Went in there today, since I’m a big fan of the Whyte Av location.
There were three people standing behind the foodstation, all working diligently on their tasks talking among themselves. There was nobody else in line, and there was just another couple sitting in a bench.
So we caught them at a slow time.
We stood at the counter for a good 5 minutes before I asked if this was where I should order, or if we should go to the till.
The girl looked up at me annoyed and said someone would be right with me.
The other two people next to her continued to ignore us.
We were about to walk out when finally another girl appeared and took our order.
However, she was not the one who took payment. Oh no, they have another designated person for that. I waited at the till for 13 min (I timed it!) before the girl finished her discussion with her co worker and wandered over to ring me through.
The people who work here are more interested in standing there talking to each other then helping customers. I think I’ll just making my tacos at home now…

The steak burrito is a great alternative to the burgers you get everywhere.
You actually get beef without organs mixed in.
Don’t expect authentic Mexican food though… this is just a step up from the typical fast food with better, fresher ingredients… I just wish this franchise offered fresh lime.
And unlike some others here I find the owner pleasant since he always welcoming me.

Chipotle, Qdoba, Mucho Burrito. All three of these places sell the same identical meals and to my surprise they belong to different companies. Weird. Based on my experience, Chipotle is the best. The food is prepared fresh, so it looks and tastes better.
As for Mucho Burrito, I am not impressed. I’ve eaten here and at the one at city center. Something about the food isn’t right. Everything looks like it was sitting out, put back in the fridge, and then reheated the next day or the day after. I love pico de gallo but the pico de gallo I had looked dull, like the life and color had been drained from the tomatoes. I thought Mucho Burrito would be an appropriate substitute for Chipotle but I was wrong.

Having been to Mexico, and southern American states I can’t call this authentic or tasty. To me this is an overindulgence of ingredients, completely raping the true nature of a burrito, or nachos, or tacos for that matter. True to traditional eating it should be light and airy but filling and deliciously blended with fresh ingredients. Your mouth should water simply placing the food in your mouth.
It’s like a smörgåsbord of Westernized shame and obesity wrapped up in a blanket of five sauces and twenty ingredients encased in a tinfoil home the size of a handbag.
I was mortified. I’m sure if you enjoy food with all these options then its the place for you. After all, this review is one of personal opinion. My husband on the contrary loves this joint when he is stopping for a heavy meal in the winter with the guys. The service at this location is sub-​par, too. Perhaps that attributed to some of my discouragement from a repeat venture.

Alright Burrito fans this place is my next favorite to Chipotle which is only in the states :(thats ok Mucho Burrito I love you anyway. The Small size is PLENTY big enough to fill me up and I love the fact they have Brown rice as an option. I usually get vegitarian even though Im not one just because its really good all on its own!

Up to the high Mucho Burrito standards.
Bring back the Ghost Pepper burrito! Make it permanent!

Worst service in the history of service. Every other mucho burrito I have been to is great. The guacamole was brown. No chips were available. And then while I was leaving they would not give a customer a refund for the fish tacos which he said the fish was the worst tasting thing ever.

I love Mucho Burrito! However, I will no longer go to this location because of the poor treatment I received from the manager. I have certain diet needs and asked for a Taquiera Salad without meat, beans, or cheese. Though rather lacking in elements I have always Been happy to pay the full price and have more often than once generously tipped. My most recent visit has discouraged me beyond. I asked for extra guacamole (That I was willing to pay for) and was actually scolded by the manager who stated this was the last time I would get extra guacamole. I am paying full price for a product that you just put 70 percent of your supply in and willing to pay something for extra and was scolded as if I was a child. I do enjoy Mucho Burrito but this locations franchise agreement should not be renewed with the current management.

If you want it hot and spicy, you’ll get it here! I chose the regular size burrito and it filled me up quite nicely — I can’t imagine how big their large size is.

Mucho is a great find! I wish we had more scattered across the city. Good quality and great service.

I really like that this location has a drive thru window!
Every time I’ve been here the food has been fresh and flavorful, and hte portions are generous. They don’t skimp on the meat in the burrito (I always get the barbacoa) and services is quite fast.
The staff sometimes seem to be hit or miss on whether they are pleasant or surly and I sometimes find they mumble a bit and can be heard to understand, but I usually do the drive thru, so it doesn’t truly affect me that much.

Walked in, was served by a «manager» who looked displeased I even showed up.
Ordered a trio of tacos, she put them together with no care and no attention to detail. They were messy and it seemed like a 3 year old put them together.
Other Mucho Burritos in the city pay lots of attention and have served me well.
Will not be coming back to this location.

Excellent service. Three spicy level so you can make it as spicy as you want. Best Mexican food in the city from this location.

Quick, fresh, fairly authentic, quick & delicious. Felt good a while later too.

When I first walked in it seemed exactly like a chipotle however, it was much tastier and had a much better layout. I like that you have the option of getting a soup or quesadilla instead of just burritos and that the guacamole is more reasonably priced. I got a chicken burrito and I feel it was Mucho superior to what I have had at chipotle.

I don’t know what the others are lamenting about with a drive through, there isn’t one here!
This is the Subway of burrito places. Not fine dining, but right up there with the best of quick service. The only thing I can fault them on is that the south side is way spicier than down town, so you have to remember that when ordering.

Feeling a little ‘peckish’ I dropped into the newest local tex mex fast food restaurant, Mucho Burrito on 34 avenue. Flashy new building, to me at least, with unique stand up tables and a simple and complete menu (including a ‘how to order’ section… very thoughtful). I chose the 12 inch variety with chorizo, black beans, vegetables, fresh tomatoes, and hot salsa. No cheese, no extraneous iceberg lettuce and no filler (rice in this case). The Chorizo and Vegetables were empty to the point they tried to fire up some more. Both were eventually added but uncooked (the sausage did not need to be cooked). Overall the food tasted good and was typically more than I really needed for lunch. 7.99 + the feds take seemed in the market so no surprizes there. What was astonishing was the lack of customer service. The woman who served me (in the same manner as a Subway or Harvey’s — over the sneeze guard) had no emotion at all. In fact she almost seemed angry I showed up.
Food OK. Service… not going back to this location soon.

Not worth it. I went today to grab a quick lunch for myself and a co-​worker. I had never been before but noticed it had recently opened up. I drove to the drive-​thu and parked behind two cars… and waited… and waited. I watched the drivers in front of me get restless. Waited 10 minutes and gave up. Decided to park and walk in. Were they busy? Not at all! Why is the drive-​thru taking so long? By the time I finished and paid for my order, I finally saw the car in front of me at the drive-​thru window; poor bastard must’ve waited forever.
I placed an order for a chicken quesadilla with pico de gallo on a wheat tortilla for myself and an order of nachos for my co-​worker. In terms of my order, I had no idea that the vegetables (peppers and onions) were all sauteed together (yes, I probably should have since the online menu said sauteed peppers and onions). So in the end, there were a few sauteed onions on the pita that the lady serving me picked out. But that isn’t my problem. It’s the rest. The black beans were still in the first stages of their preparedness — like when you open a can, drain the juice and plonk them into a bowl. Ta-​da. I was envisioning some wonderfully slow-​cooked, somewhat mashed black beans full of flavor. No, instead you get some beans that fall out of the quesadilla slices when you bite into them. The pico de gallo is absolutely pitiful and completely lacking in flavor.
What annoys me too is the vibe — the «I could give a damn» vibe from the staff. The cashier especially was chatting with a friend the entire time I was paying — didn’t say hi, or thank you, or have a nice day, or something welcoming and appreciative that would make me want to come back again. Even just simple eye contact wasn’t there. It was not a comfortable environment that one would want to hang out in. In fact while I was in line, I overhead four gentlemen saying to each other that it was too cold inside, and they’re heading out instead to eat!
And it turns out they were out of nachos for my co-​worker. Great.
The food was definitely not memorable enough to come back anytime soon. In fact, dare I say it… I’d much rather have gone to Taco Bell. Bowel-​shattering Taco Bell.