H&R Block

H&R Block is usually terrible however this is the worst of them. Extremely long wait times, unfriendly staff. When asking questions about my taxes they are not even explained to me properly and I left so frustrated and unhappy. I will spend the extra for a different accountant.

Horrible experience at H & R Block. Went with my husband last year, for the first year to get our taxes done together. The guy that we saw was lazy, found out this year that he missed some very obvious tax breaks, and didn’t change our status to married which resulted in us being charged this year an extra $ 800 for returning GST credits we shouldn’t have gotten and then another mistake of his… We got a refund we we should’ve paid… Cost us ANOTHER $ 1100! Not happy. So in total going to H & R block costs us about $ 300 in their fees, and $ 1900 in errors… A total of $ 2200. And a complete surprise to us now that we have to pay that on top of our taxes this year. Do NOT take your taxes there.

I’ve been coming here for years. Usually a pleasant experience as far as doing your taxes goes. This year was definitely the exception. I booked an appointment for 10am, its now 10:30 am and I’m still waiting for my tax specialist to show up for work. Pretty unprofessional.

Ridiculous service. Been waiting 4 hours. And anyone who complains gets pushed ahead of us. Do not go to this H&R unless you are really wanting to get pushed to the back of the line. Plus their waiting area smells like a fish market.

No one told me that filing an income tax return for the first time can be a nightmare… It was a week before the deadline — the line up was long. It literally felt like forever but the friendliness of the staffs at H & R Block made it easier to wait around. It was a very family like environment.
Then, it was 1 hour ish later that I got sat down in front of a what seemed to be an experienced accountant. Going through my papers was fun but what’s even better is knowing that you don’t owe the government anything and they do really try to find as much refund you’re entitled as they can.
My accountant was quite pleasant, bubbly, and chatty which made the lengthy time spent in H & R Block much much more bearable.
A happy accountant makes a happy customer.
:)

They would be hard pressed to make my experience even worse if they tried.
I had a couple years of taxes to file and a couple of adjustments. I came to this location because I had a good experience many years before. I arrived at 3:30 on a Saturday. The door was locked but online and the sign on the door indicated they were open until 4. 3 women were chatting at the reception desk so I knocked. They told me they didn’t have any time for me even though I hadn’t said what I was there for. After pressing for a couple minutes they finally let me in and allowed me to drop off my info. That’s when the insults began. I was told my husband would have claimed me if I made below a certain amount. After going back and forth on this trying to get them to at least look at the returns before making that judgment they just let it be for the agent to review. I asked if they needed more information but it was clear they wanted me out
2 days later I was told my returns were ready. When I came to pick them up the young lady told me they now needed more. The questions could have been asked when I dropped my info off or even over the phone. The young lady literally had no answers for any of my questions ranging from «why we’re the previous years redone» to «when can I speak to someone who knows. about my file».
No call came for the completion of my returns. Upon
calling they gave me the total fee. Note that at no time no one gave me a quote or explained why the high charges. I tried to pick up a couple of times but they were suddenly too busy. I asked to speak with the manager and made an appointment (they really don’t like appointments discouraged every time) only to find. out that she had gone on vacation.
I finally just took my info back. Surprisingly the receptionist acted like this was a common thing to happen and did not make any attempt to fix the situation.
This took an entire wasted month
This location lacks even a basic level of respect let alone customer service. They are unaware of their own promotions and processes. They do not work with you nor explain anything. Not once did anyone apologize. The price is high in comparison to other comparable companies.
You’d be better off giving your returns to your 10 year old niece.

I had moved from the states at that time and used to the H&R block service there, so never hesitated to use them for my tax filing. Since I had to file tax at that time for the US and then also for Canada, I was sent to their specialist. Boy this was a nightmare. I had all the details well filed and arranged and the specialist was completely lost. Being first year, I was not familiar on the process, was fully banking on these guys. It was a nightmare. Took multiple sittings and feeling so unsure if we are getting the full benefits, somehow completed the filing. The next couple of years we were sent to another specialist — who made the other guy an angel. We kept repeating with her after each sitting (of the same tax year) as she would have forgotten everything. Two years, each year I would have documented everything so meticulously and will also take my prior year filing, to make sure they know what they have to do. Always left the place after filing that H and R block did some favour for me, making me feel obligated. Always left with a feeling that I know more than the specialist person. So after the first 4 years, bought myself Turbo tax (QuickTax) standard version and started filing. Took audit defense package. Felt more comfortable and confident while filing. Found so easy to get questions directly answered through CRA customer line, if required.
This H and R block lacks customer service, hospitality and more than anything subject matter expert. Lack of computer operation skills. Don’t know how others are, but this particular branch was refered to us as experts with US tax filing knowledge.
If you need simple personal tax filing (why would you go to them — cheaper to an online filing) and okay with little customer experience, then you may be okay with these guys.