Global Pet Foods

I have been shopping at this location for two years or so and am always pleased with the customer service and selection. I buy Natural Balance Limited Ingredient, which is not often stocked at some pet food stores. The price is not bad; $ 20 for the particular flavour my dog eats vs. $ 22 at the Pet Valu in Westmount vs. $ 17 at G&E Pharmacy on the south side. I shop here because the location is great and the service is friendly.
However, I was disappointed by my most recent experience at this location. I received a gift certificate as a prize for a recent fundraising effort. The certificate stated it must be used before the end of 2015 so I made sure to start using it before the end of the year. The lady who helped me said the balance would remain on my account. She said nothing about the BALANCE expiring. It’s difficult to spend $ 150 all in one go (I have a small dog) so I assumed I could come back and use the rest later, which I did. During my second visit I used more of the balance but was never informed that the remaining balance would expire.
When I visited in the new year to use the remainder of the balance, I was told that the balance had expired once the year turned over. I asked why, and it was explained that ‘they had to put an expiration date on it’. When I told them I’d brought the certificate in prior to 2016 and was never told about the remaining balance expiring, I didn’t really receive a solid answer. The man I spoke with also told me I had ‘five months’ to use the card. This is not true — the event was September 19^th and I did not receive the certificate until the end of September. That’s closer to three months than five. Had I been told the BALANCE would expire, I would have made sure to use it before the year’s end. The man (the owner, I assume?) was not unkind in his response but was certainly not empathetic nor were his answers rooted in good business practice and a customer focus.
I’ve worked in customer service and retail for the better part of 15 years. I’ve learned that businesses have nothing to gain from being selfish and miserly and alienating their loyal customers as a result. Global Pet Foods would have received a tax receipt for their donation and therefore gains from donating. I don’t understand what they gain from withholding the remainder of the gift card with restrictive expiration dates and lack of transparency overall. I’m so disappointed and cannot shop here again as a result.
I’m glad to see that the majority of the reviews have been positive and Global Pet Foods will likely not suffer as a result of what I hope is an isolated incident of selfishness and bad business practice.
***After posting this review, I was informed that, in Alberta, it is illegal for gift cards or gift certificates to have expiration dates. More information can be found here:

What a cute little downtown pet shop :) having lived in other cities where you could walk right down Main Street downtown and stop into cute pet shops, I was delighted to find one right on jasper! It’s not super boutique feel but it’s small and intimidate enough. I’m not sure if it’s a chain but they carry great brands such as Acana.
Their prices are average considering its location and although it is smaller, it carries lots of options. I love stopping by on our walks around the neighbourhood and my puppy loves coming here! I would probably get more if I wasn’t always walking to this location as I don’t fancy carrying 20lbs of kibble or cat litter around the neighbourhood.
I will most definitely be back again!

Staff are very helpful, friendly and knowledgeable. Product selection and quality is high. My cat has never liked any toys I’ve bought anywhere else and he’s not normally into catnip, but I’ve gotten toys and catnip from here that he has gone crazy for. The Odour Buster once-​a-​week cat litter they stock is by far the best litter I’ve ever purchased, for similar price to other brands. Overall it’s a great pet food/​accessory store.
Only thing is, if you want cheap junk food for cats (Meow Mix, etc) you won’t find it here; they just stock the higher quality (and more expensive) stuff.

This is my favorite place to shop for my little puppy. He is on a raw diet, and the variety of food as well as raw treats for him is HUGE. Prices are great, and they will special order for you if you need something. The staff there are extremely friendly and extremely knowledgeable.

I like shopping here because the owner and staff are all very knowledgable about their products. They take the time to explain things to you and never pressure you to buy anything. They carry a wide range of nutrition for dogs and cats. And every time I’ve shopped there, they are always quick to give me samples to try out! I always buy my Acana dog food from there. :)

Such nice folks, and great to have a neighbourhood pet supply store downtown.
Prices aren’t bottom of the barrel, but they aren’t outrageous either. Boutique quality, and fair prices while carrying the everyday things like dog poop bags too.
They have sales too!

I don’t come here too often because I am a regular at a competitor, however once in a while I stop in on my daily walks with the fur kid.
My little one loves coming in here! Maybe it’s because of the attention she gets or the massive amounts of treats the shop owner gives her!
The treat and food selection is high quality and the selection is far better than your average big box store.
All in all it is a great store which is locally owned and opperated. Service is great and the knowledge of the staff is above average.

It’s nice to have a neighbourhood pet store in Oliver, and my puppy is definitely a fan. The prices are comparable to PetSmart, and they have a wide variety of higher-​ended dog food, treats and accessories. I can usually find what I need at Global Pet Foods, and I can avoid the stress of too much stuff to choose from at PetSmart.
The staff at Global is very friendly, always kind to my puppy, and letting me know about new products that they’ll be getting in. They also made a great recommendation for a doggy day care, which I really appreciated.
Unfortunately, there have been a few times when I’ve asked about certain products and they weren’t able to guide me to their location in the store, but after looking I ended up finding them on my own accord.

Big store with tons of selection! I always find just what I need… And then some. The staff are helpful and pleasant. Highly recommend!