Dhl Authorized Ship Centre

I was expecting a package from DHL, but each time they, apparently, tried to drop off the package we weren’t there. So, I waited by the window when it was scheduled to arrive, making sure I was there when it happened.
Turns out the delivery guy wasn’t even ringing the doorbell, he was just immediately leaving the «Unaccepted Order» forms on the door without even bothering to make an effort to actually drop of the package… I had to run out after him and ask for my package. He said he had been here «5 times» in the past week and no one had answered, but little did he know I was keeping track of the «attempts» on the delivery business and he had only been there twice before.
So, yeah, if anyone is planning on using DHL Delivery, just do yourself a favour and don’t. I read their reviews afterwards and this usually happens with their delivery people. Definitely do not recommend.

I have never had any issue with any other shipping companies with having a package delivered to my house. DHL called me saying I would have to come to their office and pick my package up (which is over a 30 minute drive for me) as I did not provide them with a valid address. I confirmed that the address and postal code were correct and that I had even had packages delivered to this address from DHL. They said they were not going to delivery the package again as they had already attempted twice. Maybe they should have phoned earlier and get drivers that are capable of following addresses.

I cannot begin to describe how angry I am at DHL.
It has been 8 working days since my parcel arrived in Edmonton and I still do not have it. I have had to call them everyday where they have made repeated promises that it will be delivered the following day. They said the postal code was incorrect — it wasn’t. They were unable to find my office in the Manulife building? How is that possible when I tell them what exact floor to go to. Then, they ‘attempt’ to deliver to my home address, which they wernt supposed to do in the first place. The problem is the driver does not ring the door bell, instead leaves a ‘final attempt’ notice! I was in my apartment!!!
I am supposed to have received a call by now to confirm delivery. Of course I have not. Somehow, I do not expect I will receive my parcel today. Avoid at all costs, I will never ever use DHL again.

My story slightly better than the others.
A inbound 2 day pkg took 5 days to arrive.
If you’re paying the price you should get the service.
I’d continue using FedEx or Purolator instead of these guys.
The guy who came to the door was friendly & courteous, so get an extra star for that.
I’m guess the poor guy gets yelled at lots with this shoddy service.

I ordered computer accessories and, with no previous attempts, I received a final attempt delivery notice from DHL on my door. So I had to go to their ramshackle depot, where it took them over twenty minutes to find my electronics, despite me calling ahead. Then the dock worker deliberately dropped it on the ground RIGHT IN FRONT OF ME, wrestling to work his malfunctioning scanner. When i expressed concern, he said «Eh… it’s alright.» Comically bad service. Will never use again.

I ordered an item from the US destined for Edmonton, AB. It took three days to be picked up from the shipper after it was scheduled for pickup. Then the item traveled from the US direct to Calgary, AB, then to Markham, ON. It then sat waiting for four days before being shipped back to Calgary, AB and then to Edmonton, AB a day later.
The parcel has been sitting in Edmonton, AB for the last three days without any delivery attempts.
The original shipping estimate was for at most two weeks. I’ve been waiting for three now and there is expected date for delivery.
I am avoiding any sellers that ship with DHL after this experience.

I had a delivery coming from the States, a gift for a friend. I paid for international express shipping to guarantee it would arrive in time for the party. The first delivery attempt came when I was at work. But they left a notice saying that they would attempt a second delivery the follow

If I can give them a zero is less rating I would. Last time I used their service, the delivery guy didn’t even ring my doorbell and I was just sitting in a room where I can see the truck park in front of the house. By the time I got to the door, I just saw a notice saying it’s his final attempt to deliver.
This time I used the service again. I called the 1 – 800 number to pay the duties and taxes, signed the notice so the delivery guy will just drop off my package. The customer service said they will notify the guy that I already paid. Left my house that night, came back expecting the package by the door. And again, the guy didn’t leave the package and demanded payment even if I was told they will send him a message saying I have already paid.
I will never use DHL again. Yes, they may charge less than UPS, but this is one of those things where you get what you pay for. I’d rather pay double the shipping charge, go with UPS, who has a way better service.