David’s Bridal

Definitely not a walk-​in and browse store. They should really just be open by appointment only and close the door to the public.
That being said, I was looking for a dress for a formal gala, and was able to find a 15 minute time slot for the fitting room on short notice. I didn’t want any help, I prefer to do my own thing, but a girl named Mercedes was very helpful regardless.
I found a Vera Wang little black dress on the clearance rack in my dress size (2 sizes bigger than my regular size… Ugh) and it fit perfectly. There was a small problem with a hook closure, but as I was paying I asked if they could fix it, and they offered to have it fixed right away.
If you book an appointment before you go, I’m sure its wonderful. They have a great selection that is well organized and a large variety of sample sizes. The staff wasn’t overly friendly, but it was quite busy so I understand. The few people that I dealt with closely were lovely.

Very affordable and mikayla the consultant will great. It’s more of a box store, reminded me of being in Walmart, but the prices can’t be beat. I was nervous because of the negative reviews but was satisfied with pricing and knew what I was looking for. Store was clean and staff was kind and helpful, contrary to other reviews. Staff was really picked over though so if you have one style in mind give yourself lots of time prior to your wedding

Been to this store twice now. First time was to look for my wedding dress. The second time was for bridesmaids dresses. The first time the only thing I can say it was extremely crowded. We could hardly move or speak because of so many people in there even thou we had an apt.
The second time was yesterday. (Apt booked 3 weeks ago) Myself and my 3 bridesmaids were in attendance. They each needed a dress. We were cramped into this big area full of change rooms. Their were a bunch of chairs (all taken, so we had to stand and wait right by the door of the change room and wait for each bridesmaid to come out cuz their was absolutely NO room for us) and we were only allowed one change room for all 3 bridesmaids. We were all majorly put off by this as we could not enjoy our apt even slightly. The girl was very pushy and rude. Her name was Lorissa. I tried to explain to her what I wanted and she didn’t have a clue, she couldn’t help us coordinate colors. Twice she looked at one of her other co-​workers and rolled her eyes and the co-​workers would laugh at us. I was very upset by this. We all were. She kept disappearing throughout my apt and my bridesmaids needed help getting into and out of their dresses. She kept pointing out the time. We felt so rushed. Very poor customer service. Very poor guest experience. Wouldn’t return to this place if our wedding depended on it! Get your SH*T together David’s bridal! You should NOT be pushing paying customers into a small little area and expecting them to be ok with it.

You can’t have amazing prices, amazing service, all kinds of individual space, and everything you see on the TV shows all rolled into one. David’s bridal chooses the great pricing. If you go into this store prepared that that’s what the benefit is, and expect the other aspects not to be perfect– you’ll have a good experience.
I came here with my 6 bridesmaids. It was a busy Saturday. For all of them, we got one change room. Our consultant showed us our change room, and by the time she came back, 20 minutes later, we had a dress picked out and were ready for everyone to get measured. We got our own sizes, we went back for more samples when we needed them. And you know what? We got a super cute dress for a great price. Although the consultant was stretched thin, she was really friendly, and helpful with measuring, sizing, and ordering dresses and shoes for everyone. We even got a great deal on the shoes we ordered.
We’ve given ourselves tons of time, and hopefully that will mean any issues will be able to be dealt with appropriately. And if they aren’t– you’ll definitely be hearing back from me. We didn’t come expecting a boutique experience and we weren’t disappointed.

I am so glad that I am almost all done with dealing with David’s Bridal. My first experience (purchasing my wedding dress) not so bad but every other since then has been terrible.
When i purchased my dress I was told that in order to pick it up I would have to present them with my receipt but this was not the case. All i had to do was say my name and I was handed over my dress which is well over $ 1000. I asked if i could try it on, considering my dress is a different color from the one I had tried on and I was just handed my dress in the plastic and was not offered any help to have it zipped or anything. Note that the store was not busy at the time as this was during the day and a couple of days before Christmas.
My next visit was with the bridesmaids for their dresses. I booked their appt when i picked up my wedding dress and when I called to confirm, I was told that I didn’t have an appt. I told them I had made an appt back in December and that a few of my bridesmaids had already taken the day off of work. They did end up booking us for the day i had originally booked but when we got there all 5 of my bridesmaids had to share a room and our consultant was double booked. The store was packed, and it was so difficult to get help as our consultant was busy with a bride. The only time we got helped by her was when we told her that we wanted to order the dresses and so she proceeded with taking their measurements.
After all that was said and done, our consultant told me that the dresses would arrive within a month or so and could only be picked up by someone presenting ID. 3 dresses arrived weeks later and i was contacted and asked to pick them up with 2 weeks. I told the lady I would come grab them once all 5 where in store.
I was contacted a week after the first call and offered free shipping on the 3 dresses (only because i hadn’t picked them up yet).
2 weeks after that, my mom called and Davids Bridal confirmed having received the other two dresses. I called 4 days after my mom had (not knowing the dresses were already there or that she had spoken to Davids Bridal) and the lady told me they had just arrived the day prior.
I went to go get the 2 remaining dresses the next day and guess what, i was able to grab both dresses without presenting any ID.
I think its ridiculous that this store will hand over dresses worth so much money to people without any sort of confirmation that it is indeed theirs.
Ultimately all this store seems to care about is making their sales and getting the dresses out of the store as soon as possible. Once your dresses are purchased it really doesn’t matter who they go to, just as long as it not at their store.
Obviously I will not be recommending this store to any bride I know and I hope many others will read this review.
I must add that upon my last visit to this store (to pick up my steamed dress) that Lynn was extremely helpful. Thank you Lynn, wish I had dealt with you from the beginning.
Ladies if you absolutely want to shop at Davids Bridal, I would highly recommend asking for Lynn, she is super friendly. Davids does have beautiful dresses and I really love mine. It honestly was everything else that was so stressful.

I just walked in on a Monday afternoon and pretty much had the store to myself! It was really nice, I am going to be a maid of honor for my best friend so as long as I had the right color I could choose any bridesmaid dress I wanted. Lyn was a HUGE help. She quickly pulled different styles for me, talked to me thoroughly about sizing and helped me in every dress. She also took photos on my phone so I could show the bride and offered me a strapless bra to use for the dresses. Awesome service.

This was my first experience at David’s Bridal and i can’t say i was overly impressed. We went on a Saturday so first and foremost it was crazy busy which made for a less than memorable experience. But that wasn’t even the most disappointing part. I dont know if they over book, or under staff, but our consultant was just as much about helping us as she was about helping another party which was incredibly irritating. When you make an appointment months before, you kind of expect to have someone helping you the entire time, not having to chase them down every 10 minutes. I get you’re busy on a weekend, but either don’t over book, or just don’t help walk-​ins. Plain and simple. Not only was our consultant playing the disappearing act constantly, she really could not have been less helpful. She brought dresses out, and helped get them on but that was literally it. She offered no advice, no opinions, wasn’t engaging at all. Just basically wanted to get us in and out it felt like. This was our first time dress shopping for my friend, so we were really looking forward to this being an amazing experience. It wasn’t. The manager came over a couple times and she was awesome, she was super engaging and helpful. If we had known about her, and could have booked an appointment with a specific consultant, it would have been her hands down. She did bring out a couple questionable dresses that weren’t at all what we were looking for, which didn’t make a lot of sense to us, but maybe she was just trying to show us all the different options. Either way, the experience over all was vastly disappointing. If you’re a bride on a budget this is the place to go, they do have a decent selection of dresses, mostly for quite cheap, but the customer service just isn’t good at all. After a 1.5 hour appointment we left no better off than we came in really.
As for the store itself, its pretty small and cramped. At least in the changing area. You’re almost shoulder to shoulder with the other brides, which makes it a little difficult to try things on and really get the experience. I really had higher hopes for David’s Bridal and we probably won’t be back unfortunately.

Here is the updated review where I have removed two stars.
Here is why: after reading reviews online about David’s Bridal (American stores), it seems quite common practice for your consultant to be VERY PUSHY in making you order one or two sizes too big. In my case, it would be 3 inches on each side too big; i.e. two sizes too big. I know I have bought my dress way ahead of time (14 months before the wedding). HOWEVER, it would be presumptuous of any David’s Bridal consultant to consider a bride getting pregnant before her wedding, without being vocal about it, of course.
I am under the impression that ordering two sizes too big is a common DB practice as they will make more money on alterations (costing $ 300 to $ 500, which is the cost of another dress). I did not take my alterations to David’s Bridal — not especially after hearing horror stories of DB stores in the US. Plus, if you were to bring your dress for alterations to David’s Bridal, if you wanted to add a detachable train, the seamstresses at DB won’t do it anyway. I don’t think David’s Bridal is the cheapest in Edmonton for alterations. They gave me the wrong quote for alterations at the time I purchased my dress. It did NOT cost me $ 60 for a mere side-​hem. I needed to take in EVERYTHING from the sleeves to the sides.
WORD OF CAUTION: Measure yourself before you go to your consult and be firm on ordering a dress that is true to your size — even if you’re in between sizes. Disregard the «It’s easier to size down than to size-​up.» Not true. You can let out the seams slightly if it’s a bit tight, as I’m told by a non-​DB seamstress.
It all makes sense if your dress isn’t true to store-​size (after alterations), it becomes tougher to sell and your dress loses its value even more. So, this is all about David’s Bridal wanting to protect itself from customers selling their dresses after the wedding more than caring for the customers’ interests.
It’s not flattering to be forced to order a tent for a wedding dress. :’(

I found the staff here to be really friendly, helpful and accommodating, even with how busy the store was. The lady helping us was super nice, and seemed genuinely interested in helping us brides find something we’d like. She also asked a lot of questions about our wedding style in general & what I liked to get a better idea of what to show me. Also, I appreciated that although we came in without an appointment, they were willing to squeeze us in when they had a little free time.
The store is clean & well-​maintained, with a big selection of dresses. I liked that they had dresses of a given style in a few different sizes, so I could mostly try on what I wanted. The dresses were relatively affordable and several were quite nice, though I could tell that some of them are of slightly lower quality than what I’ve seen elsewhere. While I haven’t chosen a dress yet, I would consider buying mine from them.

The first visit for the Bride’s dress was pretty standard. Nothing spectacular. The consultant was helpful and polite.
The second visit for the Bridesmaid dresses was crowded, claustrophobic, and awful!
We booked our appointment two months in advance. We were disappointed to find out that we had to share our consultant with another party buying bridesmaid dresses. We had booked three change-​rooms and we only received one.
My bestie didn’t care about the style of dress as long as we were all wearing the same color. We all have different body types so this was acceptable to all of us. We made a couple of choices from the photos provided and were ushered over to our single change-​room.
What we had picked was not very flattering so when we wanted to pick something else, our consultant was no where to be found because she was at least triple booked. We went to the racks ourselves to get our own dresses to try on as we had no other choice.
Our appointment took a lot longer than expected due to having to share the one change-​room.
When we asked for the manager to complain, she explained to us that the website on-​line booking system was what had caused this crazy mess. She asked us to please contact the corporate customer service department and complain to them because there wasn’t much she was able to do for us at store level. She really didn’t come across as genuine to me.
Our consultant was very apologetic. We were let her know that it wasn’t her fault — the poor girl was run off of her feet.
Shopping for bridesmaid dresses should be a positive and lasting memory for both the bride and her bridesmaids. I left this store very frustrated.
Why two stars? The first experience although not outstanding, was still a good one.

got my dress here and only took me an hour to find. the girl helping me was extremly friendly and helpful.

Staff were extremely helpful and pleasant, but I think you have to be in a wedding boutique. I was astonished by the prices in the store, but definitely very happy. I thought that the dresses both wedding gowns and bridesmaids were extremely affordable. The sales ladies weren’t pushy and I thought it was great that they made a file for you so you could remember what you tried on. I also enjoyed that there were accessories right near the fitting rooms so you could try on a vail or tiara to finish the look off. I’m not engaged yet, but I’ll definitely be making an appointment when I am!

Meh, large selection of dresses, but they are cheap, and I don’t just mean the price.
Maybe it’s to keep the price low, but they double book appointments, so two brides are fighting for one mirror, and your bridesmaid is left being the one to help you into the dress.
This store is good for an inexpensive dress, but you won’t get pampered.

David’s Bridal is great if you want to find a dress you like but don’t want the option of buying it!
I found a lovely designer dress and wanted to go ahead with the purchase. The salesperson ran into some difficulties when trying to run this through for me. She had to speak to her manager who verified that they are not able to order the dress but I am more than welcome to order it myself off the David’s Bridal website. Huh? –
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So I raced home to complete my transaction before my size ran out.
Unfortunately, I was not able to purchase the dress for international shipping to Canada. There are no numbers on their website for assistance. The number posted forwards your call to an automated system for an entirely different entity.
I called David’s Bridal in Edmonton who waived all liability, stating DB Canada and DB USA are in no way affiliated so there is absolutely nothing they can do for me, despite the fact they’ve the dress in their store. They did, however, suggest I use an American friend or family member as an alternative.
Well, my heart was already set on this dress so I called in a favor from an American friend. I ran into additional problems because their website does not permit a billing address outside the US either (??). I worked around that by contacting Visa to have them change my province to Alabama (I live in Alberta, Canada) so the payment isn’t rejected.
In addition, the receipt states the sale is 100% final despite this NOT being listed during the purchasing process.
Dress still hasn’t arrived but I’ve got my hopes up and look forward to wearing it. David’s Bridal gets an F for stupidity and incompetence.

I purchased a bridesmaid dress through David’s Bridal this summer, and found the service to be OK, but not great. I was able to get an appointment to with the bride to purchase my dress fairly easily, and I liked that they had the dress in all sizes available to try on, which negates the process of measuring and ordering the dress based on measurements. The dress was an excellent price, and the order came in within a month. The women working there seemed confused when filling out alterations forms and using the tills, but the store had just opened when we went in. They also called the bride to come pick up my dress when it came in, when I had explicitly asked them to contact me.
When the time for my fitting arrived I came down with a bad case of the flu and wasn’t able to attend with the other girls in the bridal party. I called the next week to book an appointment and found that I could only get an appointment in four weeks’ time. When I arrived for my alterations, they told me I could pick up my dress in a couple of weeks, which was only three days before the wedding. The first time I tried it on was the morning of the wedding, thank goodness it was hemmed properly.
My biggest issue with the store is that the sample dresses you try on are stretched out and not reflective of the size of the dress you will receive. I ordered one in my usual size, and could pull the sample size down over my bra, so I purchased a bra with some extra padding to hold up my actual dress. The dress I received from my order was so tight we struggled to get it zipped up at the alterations fitting. I did find the right bra to go with the dress so it fit well for the wedding, but unsurprisingly it was starting to fall down by the end of the night after wearing it all day. Overall I was happy with my bridesmaid dress, but I won’t be shopping for my own wedding dress or bridesmaid dresses here.

Okay, I’m back to take a few stars off for David’s. I’ve come to realize in subsequent visits that most of my love for this store was for that amazing consultant I had, and to my dismay, Taylor is no longer with David’s. For me, this was a tragedy. She was so good throughout our entire appointment. When I booked to go back and see her, I was told she was no longer there and almost didn’t go back in, even though one of my top two gowns was at this store.
However, I did go back for the gown, and was less than impressed by the consultant I did have. I can’t even remember her name. That says a lot. Tall, wearing a lackluster grey suit… Anyway, they didn’t seem to have any of my choices left on file. It’s like they vanished when Taylor did. I showed her the dress I wanted, and she asked if I needed any foundations. She pulled a bra in the right size and a «slip». I’m using that term very loosely, because it wasn’t even the right slip for the gown I was trying. I had chosen a Vera Wang tulle ball gown. She brought me a shape enhancer for a tulip or mermaid style gown. Uh, yeah. That makes perfectly sense. The thing was insanely uncomfortable. I couldn’t move in it, it had no stretch and the dress kept sliding down it because it was cheap slippery polyester. I took it off as soon as I could and was relieved to do so. i though by «slip» she would bring me a plain white slip. Oh well.
I also mentioned that I was looking for a fascinator in black and a black sash to try. She brought me a number of black headbands and sashes, but the sashes were for my hair. It wasn’t until I asked my mom to give me a sash to put on myself that she offered to tie it for me. I asked for something more plain, and she pulled a grosgrain out. Exactly what I was looking for. Perfect. I also had to define «fascinator». Feathers, netting, birdcage veil. She did eventually find one in black, and it was fairly close to what I was looking for.
The fitting room I ended up in cut off another girls line of site from the big mirror. I hate that about this store. In a bridal salon, each room should have it’s own pedestal and three way mirror, not just a place to stand on the floor in front of all the other change rooms, blocking all the other girls from the good views in the best mirrors. I started after this girl. It was her first appointment. I shouldn’t be taking away from that. I get that this is a store aimed at offering pretty gowns to those on a tighter budget, but that shouldn’t stop them from offering stellar service and making the most important clothing purchase someone will ever make feel like magic. I didn’t get that feeling here. I liked going to the other salons, coming out from behind the big curtain and stepping up on to the pedestal in from of the huge mirror. I’m a typical bride, when it comes to dress shopping. I like being on display, not shoved into a bull pen.
David’s has some lovely (and cheap) gowns. I almost found «the one» here. There were just too many things not adding up for me. If Taylor reads this, I want her to know that I was really looking forward to working with her again, and I hope she’s moved on to something really excellent, because her service was top notch.