Boston Pizza

The waitstaff is friendly enough, but they took my boyfriends drink before he finished, we saw our waitress twice. Someone else had to bring is our food, it was fairly cold, and the second time we saw our waitress it was because she was ushered over by the girl who brought us our food.
We also had to get another waitress to grab us our bill. Really slow service, go to the Canadian brew house right next door. Way way better service and better food.

Horrible customer service !!! Always wait 15 minutes to receive a hello and/​or a menu. Wait another 10 for a drink, and an even longer wait time for the food. Nobody ever checks in to see how were doing, or how the food is. (and at this point everything is almost finished or cold.) When we tried to speak to the manager, she ignored us. Been in the service industry for 6 years. This is not how you treat customers !!
(Ps– I’m saying this about the pub, the dining room is a whole other story)

Go back do the dragons den! This boston pizza should be revamped. Overcooked food, dirty and discussing.

Wrong location

This is the worst Boston Pizza in the City. Everyone knows you go to BP’s because you know the menu (no surprises!) the food is pretty consistent and you’re usually going to get served fairly quickly and efficiently.
Walking into this location I noticed immediately that the place was a mess. There was food all over the floor, tables were not cleared and it just looked *gross*. The waitress sat us down and there was pop on the table and pizza crust on the seat! What? So we requested a new table. The waitress seemed miffed about this but moved us. We waited forever to be asked if we wanted drinks and that was it, I’d had enough… I rarely, if ever, have walked out of a restaurant… but this was it… we walked out and wrote to BPs about the service never to hear back. I really don’t think this location gives a F888? Never going back.

You can drink here but i suggest you go to the Brewhouse north across the street for food. Steak sandwich was overcooked with way too much bread and way too much dressing on Caesar salad. No garnish. Broccoli soup too creamy. Washrooms felt dirty. But staff were pleasant. We sat in the pub side. I would only return for drinks, never for food. It has tv screens and good street view in pub.

Garbage Service.
Ordered for pickup, arrived 10 minutes after the suggested wait time. Young, unfriendly cashier took my money (plus tip) for order. Was not given receipt, was not told how much longer it should be. Was left waiting in the pickup area with no contact from any staff in regards to how much longer the order should take to be ready. Finally after waiting 20 minutes the manager came to inform me that the order had not even been prepared and would take another 15 minutes. 65 minutes is obviously too long to wait for food from a Boston Pizza so I passed in order to go get food quicker somewhere else and was told credit would be applied to my phone number.
Phoned in tonight, no credit record on file.

Horrible experience with their take out /​delivery service. Ordered more than 8 times and not once was the order 100%.
Similar experience when dining in. Not to mention we got to experience the oh so chipper and happy staff, eager to fix their mistakes and happy to do so! Not. I’m done with Boston pizza I know that they don’t need my business but there are so many other better options out there. Haven’t been in months and have never looked back :)

I feel bad not doing a 5 star review for Boston cause for years and years it was my favorite place to get pizza. I have never tried this particular location but i found Boston Pizza is usually consistient from restraunt to restraunt.
The pizza I got the other night was very good… but it cost me 32 dollars and imo I got enough pizza for about 3 meals tops. For 10 dollars per meal it ought to be very good.
My big beef and the reason I am not doing 5 or 4 stars is the horrible service I got. I called ahead to have a pizza ready for pickup. When i got there, they had no order for me. It wasnt just slow… they had no order at all.
It was supper hour. they were busy… but i didnt get any sense that they cared about me. she seemed embarrassed she couldnt find the ticket… but more for herself. I dont think i heard that they were sorry. I sure as hell didnt hear any offer of compensation for my time.
I called ahead so i wouldnt have to wait. then i had to wait. there was no offer of a drink while i waited. no offer of a discount.
the pizza was good… the pizza is always good. It wasnt 32 dollars worth of good though. I wont be going back for awhile… maybe not at all if royal or fameso do a good job when i try them out sometime later this month.
sorry Boston… good pizza but it will take more then that to keep my business if you insist on charging 32 dollars for a large great white north with italian sausage

I usually come here on late nights with my boyfriend. The pizza is pretty good, but appetizers are average. At night the restaurant is quiet, and service is quick so we’ll usually go at like midnight after hanging out with people, and just relax and read the paper together.

Oh Boston Pizza, how you have been there for me in the past when I have needed a late night snack or am too lazy to make dinner for myself and a pizza saves the day. I do not expect a lot from you really. You are not high end, you cater to a family atmosphere and you are as casual as casual can get. However, when I order a delivery and they say it is going to be 90 minutes I expect that there will no shenanigans with my order.
Maybe it was because my order was small that they did not take it seriously. Only a full order of wings and cheese bread did I want. And after waiting the full 90 minutes for my order the store finally called to let us know that the driver was downstairs. I went down right away to find no one there. Maybe they had gotten the building wrong? We called back to the store and they said that the driver was there, but no one came down so he left on another delivery. Apparently he had also called us several times to let us know he was there. Hmmm I think not. We were so close to cancelling our order, but was assured he would be back in 15 minutes. He was back in 30, just as we were about to call again and cancel our order. The food was surprisingly still warm hence saving this restaurant from a 1 star rating. On my next Boston Pizza craving I will have to find another store. So sad.

I have to say that I think this Boston Pizza needs to close down. There are 2 much nicer and busier locations (South Common and Calgary Trail) pretty close to this one and the 23Ave location is clearly suffering.
I haven’t had a very good experience here in years, It used to be one of my favorite places to go for dinner with my best friend but not any more.
The food is pretty much the same at all locations but the service varies. I find that the morale of this store is contagious and it just brings me down because everyone there is so down.
Instead of checking to see if my food tastes OK, the servers sit and talk to the bartender as if they didn’t have any responsibility at all.
I just get a bad vibe from this place now. And I have to say — they do not know how to make a decent caesar here. I always order one hoping someone has finally showed them to do it properly but I’m always disappointed (serves me right for continuing to order them).
I would recommend the Calgary Trail Boston Pizza if you’re looking for a good BPs.