Best Buy

I’ve been here a few more times since my initial review and I now feel comfortable saying their customer service is generally good and I like their staff… but their stock is shockingly poor for an electronics store.
–There was the initial visit where I went to buy a camera and they didn’t have half the cameras they had on display in stock.
–I purchased a Wii U there. Staff were very friendly and nice, but they had to look around the back for several minutes to find a Wii U. Seriously, it’s one of the current generation consoles and it’s not like I went there during Christmas season or anything; I don’t understand how it could be a difficult item to find in stock.
–Went there recently for some ink cartridges, the staff member who assisted me was very nice and looked around for some time to try to find what I was looking for, but they didn’t have it. Instead they had rows and rows of the same cartridge (which wasn’t one of the two I needed). London Drugs had both cartridges I needed in stock, and they are a more general department store whereas Best Buy is supposed to specialize in electronics.

This is the nearest Best Buy to where I live. I found the staff helpful and knowledgable.
I would defiantly be going back to this location for my electronic needs.
I bought a toaster oven and power bar. Got a deal on the display model for one and got great advice on how to buy a power bar.

I am a hands on shopper and like to test, listen and see a product before I buy. when this store was future shop the staff was pushy and aggressive, now you can stand their for literally twenty minutes with no help at all. they didn’t even fix the product displays from the old store. I went their to buy a wireless speaker and three of the displays were broken and the one staff I had to find and drag across the store new nothing about their product. the tags on the racking were even placed wrong. the guy was trying so I can only blame management for poorly informed staff. In the end I sent the man on his way and looked up product and reviews on my phone. For shame bestbuy:-(

Worst customer service ever. We were interested in purchasing a smart watch and my boyfriend wanted to talk to someone about the difference in models. We stood by the watches for at least 10 minutes and then thought, maybe we should go near the cell phones, maybe there we’d get service. No such luck. He ended up circling the store banging on the security box and not a single soul questioned what was up. Granted that’s not the best way to get attention, but it seems that Best Buy prefers to spend money on security boxes instead of employees. We left empty handed and we were ready to drop at least $ 500

This is what I get when I have a draft review in my drafts folder for so long. The company closes a whole bunch of stores down and re-​brands them with their flagship store brand! I better get to the rest of those drafts now…
Thanks Best Buy! I’m reviewing this store out of spite now!
I have always liked the convenience of this Future Shop store. When I worked downtown I would go there all the time. When I changed jobs and worked on the southside (and lived on the southside too) I would still prefer this store than going out West or to South Common. There was a good Future Shop on Calgary Trail that closed down a few years ago that was also tied as my favourite Future Shop.
This downtown store has always had good selection and was a nice clean and bright store. There is ample parking and the staff have always been very helpful.
When Best Buy announced the closures I figured this would be one store that they would switch to the Best Buy brand. It would be smart to keep a presence near downtown. I really did prefer Future Shop over Best Buy stores though. Don’t know why as they really became a clone of each other.
Bye bye Future Shop!

I’ve been to this Futureshop location a few times and never had a problem with the staff. Today however I was impressed enough to finally write a review. I dealt with an older Asian male named Denis when I went to purchase a Laptop. He was so accommodating and I must of said «no» to his Geek Squad offers three times and he still tried to offer me something that best suited my needs. I know he has to try and upsell a bit but he kept at it after I refused and he did his job very well. I ended up going with a package that suited me best and it felt great to be cared about when purchasing a pricy item. Good job Denis!

I don’t shop here all that often (maybe once or twice a year) but I don’t mind the experience with perhaps one exception: staff members seem too eager to help me (probably for some sort of commission they get once there’s a sale) when I’m still deciding what I’m looking for and figuring out the general store layout or where to hunt for something, but they don’t seem eager to help once I’m actually looking for their help or expertise. It’s an odd dynamic for sure. I definitely don’t mind an occasional shopping trip here, however, especially when I have a gift certificate or something, and I have had good experiences with buying things AND with getting refunds in the past, so that’s very worthwhile.

I have similar guilt over enjoying this store that I would after eating a whole double chocolate cake. Yeah the cake probably looks great and seems like a good idea at the time but it is highly unlikely to deliver much in the way of substance. Then we have this Future Shop location which also looks great with a nice store layout and lots of merchandise at low prices but lacked substance for me tonight in a really important area… customer service. Maybe I just caught them on a bad night because I see alot of reviews on here mentioning great customer service but I find it hard to overlook the number of staff members who kept walking past me while I was looking up reading signs because I was obviously looking for something. I also kind of got a chuckle over the supervisor who looked like he was going to ignore me also until I met his gaze who then hesitantly and with a somewhat annoyed tone said «hi» but then walked off without asking if I needed help with anything. I mean I know it’s a Saturday night guys and the weather sucks outside but at least acknowledge the fact that im there even if you don’t want to ask me if I need help finding anything. I wish I could say im not coming back but they had great prices on things im looking to pick up this holiday season like a keurig, maleficent on blu ray, and skylanders trap team so much like a guilty chocoholic who keeps saying the diet starts tomorrow I will finish this review by saying just one more trip to Future Shop I promise the big box chain shopping stops tomorrow…

Have had the recent experience of using this store for a few electronic purchases recently, both in-​store and online.
Must say my experiences have been pleasant all the way around, staff were very accommodating in helping me fulfill my needs, prices were fair and their sales guarantee solid.
Had to bring back an item because it did not meet my needs, the return process went vary well with no surprizes or tricks such as providing a refund via in store gift card even when your purchase was another method like cash or debit.
Would recommend you stop by Future Shop for your electronics needs.

If I could give a 0 rating for this store I would.
1. Went here looking for a tv a few weeks ago and after talking to the sales associate about options, he went to check for something and never came back. I assume he went on lunch because he was nowhere to be found when we did a store walk around. Ended up walking out with no TV as a result.
2. Came here looking for a TV on Boxing Day in the later day. Stock was showing 1 of the TV I wanted, but they could not find it for the life of them. I assumed it was because of the craziness of boxing day. I asked if we could order it online and just pay shipping (Scheduled Deliveries require shipping charges even though it states free shipping over $ 20 on the actual tv listing online. Sales associate tried ordering, but it would not process in their system due to being a «scheduled delivery» item only. This associate had to ask 3 people before realizing it was a waste of my time. She told me to order online instead from home.
3. Tried ordering online three times, verified by Visa on the
website was down. It said to call a CSR.
4. Called CSR and their systems were running slowly. She entered my info and kept getting errors, so submitted a ticket escalation for the errors and told me to call back.
5. Called back 4 times and the issues were not rectified. Nobody ever called for the escalated issues. Cancelled order.
6. Tried order again two days later. Verified by Visa was working finally. Order went through. Got an email a day later stating I needed to call futureshop CSR again to verify my information for my credit card. All details were fine when I called and the CSR had no idea why it wouldn’t go through. Offered to escalate my issue but I said «No Thanks» as nothing had been done with the prior escalations.
7. Future shop lost 700.00 of business from me because they suck. The end.
For a business of this caliber and reputation, and for a business that runs on commission based sales associates, their systems are awful and their lack of communication and knowledge is astounding. I don’t give bad reviews very often but this one takes the cake.

I went in to find a replacement laptop adapter. While the salesperson wasn’t terribly knowledgeable, he was helpful and tested several adapters for me. When we realized the cords we had tried weren’t working properly, we brought my laptop over to a technician. At this point, I realized that a brand specific adapter would be necessary. The technician, however, tried to sell me a universal adapter and suggested we just press F1 so I wouldn’t see the message about the battery not charging. To reiterate — the technician tried to sell me a product that we both knew would not work, and suggested we hide all future messages about how that product is not working. I will not be bringing my business here again.

Overall I generally come here just to check out the new games as they’ll generally have them. Service is good but staff are hit and miss. Got my phone here –Galaxy Note II– but I knew the plan and phone I wanted so I was a pretty easy sale. The girl who helped was efficient and friendly.

This place isn’t bad as far as media stores go. I bought my TV here, and occasionally drop in for items like CDs & DVDs for my parents who still «don’t get» iPods and Netflix. I’ve found the staff pretty good considering how they’re mostly teenage boys surrounded by videogames. They are genuinely helpful and know where to find items in the store, though I find this Future Shop can sometimes be out of stock of what I’m looking for. Surprisingly, they are not just a media store, but stock a lot of household appliances — everything from dishwashers to KitchenAid mixers. Just don’t agree to their warranty (the manufacturer’s warranty should be fine) or sign up for the store credit card!

Went twice was so irritated with the sales guy the first time. He made it quite obvious since I wasn’t spending $ 1000’s of dollars ha really didn’t want to help me. I tried a product I thought was right anyway. The cashier was quit polite when I brought the item back and attempted to help.

Future shop has generally served me well for electronics, video games, movies, and so on. As the only electronics store close enough for me to walk to, I was naturally drawn to it. I found the staff generally pretty helpful, and their selection pretty vast for movies, and seasons of TV shows. A pretty decent video game selection, plenty to browse.
The staff are generally pretty patient, and helpful, although I had trouble with one guy who thought I said «Skylanders» after I said «Skyrim» at least three times. But that’s a pretty minor complaint, I would recommend this future shop to anyone!

I’ve been to this Future shop more than a couple of times. It’s very centrally located and that’s probably the best part about this store. I’ve had a few sub-​par experiences here but nothing terrible or inexcusable.
Their stock is questionable. This is something I’ve noticed twice now. I can understand that there are maybe 5 Future Shops sprinkled across Edmonton’s map so one could go by the process of elimination and find the store that has what they’re looking for. One could also check ahead of time before venturing out to the shop to make sure they have it. Having said that, I remember coming here 2 times during the Christmas holidays (2010) and on both occasions I came for a different kind of iPod dock that. They seemed to be in-​stock when I checked online and they weren’t on any big sale that they would run out of it in 2 hours or something. They didn’t have either of them. On the bright side though, I did come here on Boxing day and got a great deal on a Sony iPod dock that I would have normally considered way over my budget.
The camera section is right in the middle of the store and is decent with a wide variety of cameras including DSLRs and several lenses too. It’s not the biggest store but they’ve done a decent job with their use of space keeping enough space for large items like the TV section. However, some of the other small things like, stereo systems or iPod docks is pushed away in a corner and hard to readily see. It’s still a well maintained store and I would come here again before driving all the way to south common or something.

I generally find commissioned sales staff to be pesky — like mosquitos, except instead of sucking your blood, they want to drain your wallet… except when, you know, you actually need help finding something.
My most recent trip to the Eff-​Ess, as I like to call it which is why I’m running low on friends, was one where I needed the assistance of a salesperson. I got an armband for my iPod Nano, and this dude hustled to get it found for me, get me all paid up, and get me out of the store. It was a good experience.
Generally, I actually like Future Shop, and the downtown one is very convenient and has a parking lot to boot. Lots of selection — of gadgets, of DVDs, and even appliances. If you’re looking for tech, this is the place to be.
I just hope you don’t get harassed by a salesperson… Unless you really need one.

I had good luck here picking out Christmas presents for family and friends.
It’s a big store with applicants in one corner, computers to the right, plus TVs, video games, cameras, and more. The staff helped me pick out the right armband my iPhone, and then I checked out computers with my roommate. Our salesman was very nice, and explained the different components of the computer we were choosing. They even offered to keep the computer for an extra day to install some software on it before sending it home with us.
Prices are moderate, and things go on sale often, so check back often for deals, too!

I love the fact that I live like 5 minutes away from a Future Shop. This is the place I come to in order to find my favorite T. V shows in complete seasons at a decent price. Get Smart, not the movie but the old school television came out on DVD and Future Shop is sealing them for $ 19.99. Not bad, I loved that show when I was a kid. I find that they have a really huge selection for movies and other DVD’s. They also have a great staff. I was looking at some cameras, I know nothing about them except the fact that if you push a button it takes a picture; but the guy behind the counter spent some time with me and asked me some questions to help narrow down what I wanted in a good camera. He also helped me find a memory card for the camera that I picked out and explained to me how it worked and how many pictures I can fit on the card.
There was a day, not too long ago, when I desperately needed a new DVD player. It was an emergency; I really wanted to watch Felicity, my favorite TV show (don’t you judge me!), and my PS2 stopped working! I jumped into my car and raced down to Future Shop to find me a new DVD player. Now, again, I’m not all that great with technology and the guy who helped me out was great too. I really wanted a DVD player that was easy to use and that also played ripped DVD’s; the guy hooked me up with one that was on sale and one that came with a free DVD! Another one to add to my collection!
My sister-​in-​law recently picked up a nice Blue Ray Player for my brother for Christmas and she was so happy about the price. She picked it up for the price that other stores were selling for on Box Day.
I really needed a laptop for school a while back and the guy who helped me out was pretty informative. I felt good about the computer I picked up and I was happy about the price.
Besides going into the store I also love using their web site to do on-​line shopping when it’s too cold to go out to start my car or when the store is closed. I still prefer going into the store and walk around; it gets me out of the house. But if you like both the on-​line shopping and in store shopping then this is what you can do: you can shop on –line and request to pick up your purchase in the store, I believe you get 10% off of your purchase if you do.

Future Shop is where, since it’s close to home, I trek when in need of a new TV-​on-​DVD box set to while away the evening hours or distract me while cooking or doing dishes. Their selection is pretty huge (though, mysteriously, stocks no Rocky & Bullwinkle) and I’ve often found that the prices at the till end up lower than the stickers on the boxes.
What I don’t like about Future Shop is that for items like headphones, you’re forced to go all out and spend, like, $ 50. There’s no cheap, budget replacement version readily available — it’s only top of the line Sony or whatever else on the shelf.
As well, maybe I’m stuck in an archaic mindframe but I was shocked to find that they don’t stock blank cassette tapes. How do they expect people to make mix tapes?