Bella Management & Realty

If I could give no stars I would. My boyfriend and I entered into a lease in 2012 and were told large dents and unseemly marks on the walls would be repaired prior to us moving in as the monthly rent we paid was very high and for that price we should have decent walls. They weren’t. When we inquired we were told the owner didn’t have time to do it. We called multiple times saying our front door was broken and even that we had snapped a key off in the lock but no one ever came. In any email inquiry to them we were responded to rudely and by the wrong names even after having corrected them MULTIPLE times. We, in short paid through the ass to these people to not even be given the respect of them getting our name or even a name close to ours correct. In person they are very unprofessional. Office staff dressed like children in hello kitty everything and sequin uggs for everyone. Don’t get me wrong, I love hello kitty, I don’t however love giving thousands of dollars to someone I can’t trust or depend on. I would never rent anything run by bella and wouldn’t even consider buying a property they run. I wish I had read these reviews before moving in and I am surprised property owners give these people their money. They are discusting.

My wife and I moved to Edmonton a year and a half ago. We quickly found Westside Manor which is listed as ‘condos’ managed by Bella.
The cost of the unit was affordable for us, having made the jump to re-​start our lives. It was on the top floor, came with washer/​dryer, dishwasher and balcony as well as a fireplace. At first it seemed like this was a good place to start out for a couple years until we could buy a home. Soon after we shortly noticed all the faults.
Faults I noticed are large in quanity. The area surrounding the fireplace has zero insulation so a whole section of the unit radiates frigid temps during the winter. Coupled with the fact there is chronic problems with the heating always left us freezing. There are problems with the water heating and often you are without hot water.
There is ZERO properly cleaning, unless you count the woman who quickly goes through the halls with a vacuum and some cleaners to do a rushed job.
The location is a revolving place with tenants coming and going after only a few short months. The tenants often leave garbage outside their unit door, instead of walking it down to the dumpster.
The dumpster is grotesque and disgusting area and often garbage is left to lay on the ground. As there is a guy who comes by on a bike with a hook to scavange for recycling. Often you will even find him jumping into the dumpster to get at garbage bags to rip open.
The rest of the grounds is barely maintained. The tumblers on all the premises doors are broken. There is a lady with a dog, she lets it outside to go to the bathroom, but doesn’t clean up after it. So that also can shine a picture on how well the grounds are kept.
The parking lot is a unique experience. Often random cars will park there, even though the spots are designated to units. I have seen quite a bit of shady business happening there. The most awkward was a truck with two women and a man pull in. One woman got out and walked to the front of the truck, then proceeded to squat and go to the bathroom. Pretty sure I have also seen drug deals occur late at night in the parking lot.
Along with that the parking lot is a death trap during the winter. They do absolutely zero plowing or sanding/​de-​icing of the lot. Our car, with winter tires, got stuck multiple times. Last time it was stuck I contacted the unit owner AND Bella, neither provided assistance. Our car was stuck in the middle of the lot and we had to take the day off work because of it. Eventually we had to pay for a tow truck out of our own pocket. All Bella said was that the property manager will be notified, not ONCE have I actually seen or been made aware of a «property manager» to deal with these matters.
Also when I brought up that part of Bellas job is to make sure the parking lots are cleared so we can use it. They simply blew me off and rudely replied that the property manager has been notified. I am sorry but if it is your companies job to maintain the property, it is your duty to cover the cost of any expenses incurred due to lack of maintainence of the grounds.
All of this, PLUS the fact I was assaulted by a drunk idiot outside the DQ dpwn the street, lead us to moving out.
I would not recommend Westside Manor 9816 156 St NW to ANYONE. You will be immensely disappointed with your stay there.
Not to mention on our moving out inspection. The unit manager, although was relaxed and easy going at first claiming that he will not judge super hard on the move out, did just that. He walked in on our cleaning from top to bottom and claimed the entire unit was dirty and damaged.
DO NOT MOVE TO THIS PLACE!!!

I have lived in a residence «managed» by Bella and I use the term Manage loosely. In the 2 years I have lived here, I’ve seen a very slow decline. When I first arrived, it was pretty well maintained and the neighbors were decent.
2 years and a couple of new neighbors later, I wouldn’t recommend this place to anyone I know. The neighbors are the LEAST of the issue though, as the lack of property manager is the REAL issue.
3 times my car has gotten stuck in the parking lot due to non clearance of snow and ice. The first 2 times weren’t that bad, seeing as it was late night and I was able to call a friend to push me out. The 3^rd time, I got stuck as I was trying to leave for work which not only caused me to miss a day of work but also a $ 100 towing fee to get winched out of the spot I was stuck in.
After calling Bella to let them know of the situation, the person on the phone (A women whose name was not offered) basically dismissed me saying there was a property manager on site whose responsibility it was to maintain the place, including the parking lot. I asked if they would be compensating me for the tow truck fee and was basically told no because there was a property manager on site to take care of the issue. Apparently this property manager is either useless, lazy or invisible because I have yet to see them. How efficient is Bella Management’s property manager? Let me state the ways!
–There is often debris, like broken shopping carts, broken laundry baskets, mattresses and Crates scattered all over the property.
–The lobby is constantly littered with mail inserts and flyers, to the point of ridiculousness.
–The inside security door is often propped open so anyone can come and go as they please.
–Dog feces is often left in walkways and doorways due to lazy neighbors.
–The entrance locks are old, useless and broken.
–The parking lot and entrance ways see very little clearance, if any at all.
–Neighbors will often leave bags of Trash or crates of recycling in the hallways.
Honestly, if you’re looking for a company that gives a sh*t, steer clear of ANY place owned or managed by Bella.

I requested an appointment to see a house for rent and requested the soonest time possible.
I called on Thursday and was made an appointment for Monday. I asked them if anybody else was interested in the property and they informed me that they had only showings happen and no interested applicants. I asked if anybody had the chance of renting the property before Monday and they said there was no earlier showings than mine as I had requested a showing as soon as possible.
The property was rented on Friday and nobody called me to let me know.
I then called to confirm my appointment with them and they told me it was cancelled due to it being rented.
I would refrain from going with these guys simply because their customer service is atrocious and they don’t seem to care about their prior commitments.

Well, it appears that Bella Property Management has now come under the fire of Global Edmonton’s Trouble Shooter Julie Matthews who had a story on Global’s evening new’s channel on December 28^th and 29^th, 2012.
The Trouble Shooter Julie Matthews had interviewed a tenant named Sean H. (and Sean H. incidentally left a one star rating for Bella Management on Unilocal with a scathing review; however, the review was flagged probably because Sean does not have a history with Unilocal.) who was under the management of Bella Property management at a property called Churchill. Sean needed assistance from the property manager and when he called Bella, he of course was spoken to rudely and told that he would have to wait for a service person for Jan. 2, 2013 (he needed somebody for December 23, 2012). Sean was so frustrated and had nobody to turn to, so he called the Global news trouble shooter Julie and told her the story and she investigated and guess what? Bella showed up and gave Sean the requested means to get him back into his suite!
Julie also mentioned in her story that Bella would not comment or get back to her!
What Bella did to Sean in not providing assistance or management is exactly or very reminiscent to what they do in the building where I own a condo. Bella is extremely vindictive. We had a security system placed in our elevators and a key-​like fob where you needed to swipe a device to get to your floor when you entered the elevator. My friend had a tremendous disagreement with Bella Mgt. over their management and they retaliated by deactivating his Fob and never told him and it literally isolated him in the parking garage where he was stranded and could not leave. This was the ultimate in vindictiveness.
Bella (Mis)Management is the epitome of disgust! Now that they have actually made it onto the the Global News Trouble Shooter Edmonton News: must tell you how bad they are!

This is an absolutely terrible property management company. Reading the review above, I absolutely agree with a lot of the points that were mentioned. They are extremely unprofessional and I have experienced their staff talking about certain tenants to other tenants, sharing private information and complaints which I think is completely unacceptable. In addition to that, they seem very uninformed about industry processes and standards.
On multiple occasions, they have not given adequate notice of things happening to your property which creates a lot of problems and then refuse to help. They are of absolutely no assistance if you have something go wrong — it’s never «their problem».
Their fees and charges are a whole other issue — ridiculous fines and penalties for the smallest of ‘infringements’ which are constantly changing. You never know what you’ll be «charged» for next.
Ultimately, they are a very poor company and I would think twice about buying a condo anywhere they are managing! Never again.