Ashley HomeStore

Great service!
Recently purchased a new house, so we have been buying a lot of furniture in different stores, but regret not buying everything at this store.
The service was amazing, prices were great, and delivery was right on time. They estimated they’d be there between 2 – 6, and were at my house at 2:00 sharp, put together our brand new kitchen table, and hauled away all the junk. The delivery people even knew how to care for the wooden table, and made sure we were happy with everything.
Our sales consultant, Karan Sharma, was fantastic also. He was knowledgeable, easy to deal with, and super efficient. It was basically the easiest furniture purchase ever!
Would highly recommend Ashley Furniture! We bought from some other, more expensive furniture stores in South Edmonton Common, and were super disappointed with those purchases from beginning to end.

Kudos to Kathy A. at Ashley for making the purchase of our new dishwasher easy. Great service — thank you Kathy!

I helped my mom purchase a living room set and coffee table from Ashley Furniture long before I knew Unilocal existed (approximately four years ago), but our experience with them was bad enough to review now. When shopping for living room furniture, we were really impressed with both the selection and price at Ashley, and we seemed to find what we wanted quite easily. After we selected the living room set, we got the high pressure sales pitch for the fabric warranty, and I mean high pressure. My mom finally gave in and ordered the warranty, because it didn’t seem like they were going to let us leave with the couch without purchasing it. It was a light cream couch so we figured it couldn’t hurt, and the price was low enough it wasn’t a huge deal.
Once we started the paperwork for the set, the sales manager informed us that they didn’t have it in stock, and that it would be six weeks before they could get the table and couch to Edmonton. Six weeks didn’t seem too bad at the time, so we agreed it was ok. When we were presented with the final bill of sale, there was large bold print stating that all sales are final. The salesperson said that once we sign, the furniture is ours, no exceptions. This caused some alarm bells in my head, but since we had measured and really liked the couch, we went ahead.
Now comes the bad part. We waited, and waited, and waited. Six weeks went by. Then two months. We followed up with the store three times and kept getting more excuses as to why the furniture seemed to be lost in limbo somewhere. My mom called multiple times to customer service to try and cancel the order because we actually needed a couch (we had agreed to donate our current couch), but they stuck firm to the final sale — no refunds, no exceptions. The coffee table arrived after three months. We finally got the couch after four months. After one month of gentle wear (i.e. having a blanket on the cushions to protect it from our dog) large black lines began to appear on the couch cushions. We called, and they sent a service tech out, and after he wasn’t able to clean the cushions, we got a replacement cushion because the fabric was «faulty». The couch cushions haven’t held up all that well four years later, and I can’t say I’m surprised. Nearly every aspect of our dealings with Ashley Furniture was unpleasant, and I frequently tell friends who are furniture shopping to steer clear of their stores.

I don’t like to use Unilocal as a forum for my rants but my experience with Ashley Furniture is an exception to the rule.
I had purchased a dresser and nightstand from one of the locations in Calgary and had it delivered to Edmonton when I moved here. First off, the behaviour of the two delivery guys really put me off. They were completely unprofessional and having them in my apartment was a really uncomfortable experience. Luckily they weren’t there for very long.
I decided later that I wanted to get a second nightstand and a mirror so I ventured to the 99^th Street location. I didn’t like the mirror that was supposed to go with the dresser so the salesgirl suggested that I choose another mirror because «all of the mirrors work with all of the dressers». I found one I liked and decided to go with it; turns out they don’t. I found this out the hard way 4 weeks later when my furniture finally arrived, of course delivered by my two favourite delivery guys (UGH!). When the mirror couldn’t be attached to my dresser, I told them I wanted to return it for a refund and that they needed to take it back. I was told someone from customer service would contact me soon to deal with it.
Days and days went by and I never heard from anyone. Finally I got fed up and decided to call customer service myself. They told me I’d have to deal directly with the store to get my refund and transferred me. Next the person at the store told me I’d have to deal with customer service. Being passed around was exhausting!
When I refused to be transferred back, they told me someone would contact me the next day. Of course no one called me. When I called customer service AGAIN, the first person I dealt with processed my return right away. If only she’d been the one to help me in the first place…
Needless to say, I am more than relieved that my adventure with Ashley Furniture is over.

I’d like to note that I am reviewing my experience at the 18 715 Stony Plain Rd location.
I had recently purchased a sofa chaise sectional at Ashley. About 6 months ago, I noticed this sofa was priced for $ 1500. I saw an advertisement to stay competitive with the other furniture retailers and saw this unit was now on sale for $ 999. After dealing directly with the sales manager, Raul, I pulled the trigger and purchased the unit and after casually talking with him, he even threw in a decorative orchid plant.
As per usual, waited 5 weeks for arrival. Upon receiving the unit, I noticed an odd mark on the sofa cushion. Ashley confirmed they would replace the cushion and would even come to my house to do it rather than to bring it in which was a great convenience. The bad part was it took about 4 weeks to get the replacement in. However, the actual replacement product was from USA if that matters.
The couch is great. Obviously for the price you’re paying, it’s not even real leather and the cushion is just stuffed with that fuzzy cotton ball stuff. But it sure is comfortable and it feels sturdier than stuff you find at the Brick.

Ashley Furniture is a restaurant…
Confused? I just wanted to make sure you were paying attention. Obviously it is a furniture store and not a very good one. The only reason I don’t like it is because the style of furniture seems outdated. They have the kind of furniture I see at old relatives houses. The kind of furniture that can make the newest house look old.
The prices are comparable to what you would find anywhere else but I am just not a fan of what they have to offer. I would really recommend that you check out their website if you want to know what I am talking about and you may even like it. Personally I don’t like to get anything that makes me feel older than I am.