ArrKann Trailer & RV

The sale director had offer solution to my problem and I am very glad this is resolved and in a very professional manner.

We brought our trailer to Arrkaan (south side location) before the summer and asked for a thorough check and fix of any and all issues (the main request being wanting the wheel bearings greased) before we took it on the road for the summer. They had it for 3 weeks and charged me almost two thousand dollars. Our very first day on our summer vacation the fridge didn’t work, the hot water heater didn’t work and the toilet was leaking water everywhere! (All of these systems worked fine before we took it into Arrkaan, btw.) We spent time and additional money to repair these problems. John at Tri-​Crowne RV in Salmon Arm was amazing, many many thanks to him. When we discussed our concerns with ArrKaan they told us that any trailer can stop working at any time, and that if systems don’t work the second we pick up the trailer, it is not their fault. They stated that it was completely normal for a trailer they worked on to have 3 major systems not working after they claimed all was fine. What an incredibly bizarre statement. No ownership of the issue, no backup of their shoddy work, no acknowledgment of the inconvenience of needing rv repairs while on vacation, and having us pay for work they obviously didn’t do or did incorrectly. We are very disappointed with them and definitely will not recommend or use their services again.

Myself and the wife are currently researching camping trailers and ArrKann was our thrid stop. Our first was an RV place in Morinville and they were great and very knowledgable with their products, but of course, a person needs to shop around. The second was Woody’s RV and don’t even get me started on the cooke that helped us!
I first hit up the website and browsed through a few of the models — one of the requirements from the wife was a U shaped Dinnette /​Queen bed for us /​bunks for the kids and a single slide to allow room for the dogs. After finding a few models online, the next step was to go in and speak with a sales rep. BIG MISTAKE !!!
We were there for only an hour and I specifically remember telling the rep that we were only looking /​researching products and comparing everything we wanted. I wanted something between 28 — 30ft and under 7,500lbs total weight. In that hour, we were shown several models with what we were looking for … and the next thing I know — myself and the wife are cornered with the being forced to purchase a 36ft, top of the line KEYSTONE PASSPORT trailer, and the overall weight of the trailer was almost to the max weight of my truck! Lol, they tried the ‘ol «let me talk to my manager» crap /​offering a discounted price /​«throwing in» certain equipment ($ 700 value) and of course — it was the LAST model they had left in stock!
Worst sales rep ever. Trailers appear to be of good quality though.