Alberta Motor Association

From where I stand it looks like AMA is more concerned over a quick money grab rather than considering the long term payoff of my continued annual membership ($ 3500+ p/​a).
Unfortunately for me I believed AMA would show better customer service and credit my account $ 83 ($ 35+$ 48 NSF fees) on top of the $ 88.40 they will be crediting due to 4 months of overcharges.
The best AMA offered was to write a letter to my bank asking THEM to waive their NSF fee charged for AMA overcharging my account. It was basically implied in the phone conversation I had with the AMA representative that the only way AMA would admit fault in the bank NSF fee would be if it could be proven their overcharge had caused it — knowing full well asking for a copy of banking transactions is a complete invasion of my privacy, none of their business and not going to happen.
I’m going to be honest, if AMA had simply waved their NSF fee of $ 35 I would have accepted the unfortunate situation this error brought upon me as plain bad luck and moved on.
As it turns out a quick payoff now ($ 35) is more important than a chance to affirm that I made the right choice in insurance company’s or to encourage customer loyalty so AMA can continue to rack in $ 3500+ a year from my membership.
Needless to say I wont be renewing my policy come April and will be sharing my poor AMA experience with anyone on the lookout for a quality insurance company.

It is my own fault, I blindly trusted AMA when getting insurance. I just finished talking to Royal Bank Insurance and they lowered my insurance by 35% on two vehicles.174 instead of 267.18. So over 2 years AMA over charged me $ 2232 intentionally. … RBC offered me the same plan within minutes of talking to them. Look around before choosing, and AMA will no be the choice you go for. Lets not forget the charge for membership they make you have as well.

Horrible service. Had a flat tire The call girl said it would be max, worst case 2 hours. I waited in my car for over 2 hours in –19 weather. They said it was because of weather. They should have more service men then. What’s the point of having this service if it takes this long. What a joke

I need driver abstracts from Alberta for an application for insurance in another province. I dealt with AMA once in 2010 and most recently for the same issue.
2010– Alberta requires a notarized request. Sure, the only provice that does, but hey that is their perogative. When I asked the AMA attendant why Alberta requires such a process she rudely said, «well in Alberta we have something called the privacy act!». Yeah, I informed her that was a national act not provincial and there wasn’t anything in there that required notarized requests or all the provinces would ask for it. She had no answer.
While discussing supporting ID options, a health card came up. I said I don’t have one because I am military. She informed me I «had to have one as a Canaidan Citizen», that it is impossible to not have one. She wouldn’t accept my answer (uhhh, I think I would know). I stopped talking to her. How can someone who deals with vehicle insurance and driver history be so uninformed?
2015– My next interaction with AMA was equally useless. Again needed either driver abstracts or license number. Driver abstracts cost $ 25. I asked the Registration rep at AMA (not the same one from 2010) about it and mentioned that if I just had the AB driver’s license number that would also suffice.
She informed me that the process for requesting a license number also requires a notarized request and that I can use the driver abstract request form but it would still cost me $ 25, I think it was. I mentioned that the driver abstract request form needs a license number. So, I asked if I needed to get my license number first and then request my driver abstract for a total of $ 50. She said yes.
Upon reviewing this direction with Service Alberta, the driver license request form is not the same form for requesting driver abstracts and I do not need to have my license number to request abstracts. So pretty much everything she said was incorrect. Is there like an orientation or training plan for the people working at AMA? Or are they just routing these calls to anyone in the building who picks up the phone?
Noramlly I feel bad about giving a bad review. This one makes me feel good.

I am writing this review after having used AMA only moments ago. I have paid for an AMA membership for the last three years, but this is the first time I’ve ever had to call them. After working a long exhausting day, I accidentally locked my keys in my car when I stopped to grab dinner. Thankfully I had my cell phone and my wallet, I called AMA and got to speak to somebody right away. They initially quoted me as having up to a 50 minute wait time for assistance, but they ended up getting there within 15 minutes. It took all of two seconds for the guy to get me into my car and he was extremely nice. I was really embarrassed as this was the first time I’ve ever done this, but he didn’t make me feel like an idiot at all. He was extremely professional.

I tried to get my car towed and I had a rotten experience. My car is lowered so it needs a flat deck truck to tow properly and there was a lot of resistance from the agent I called, never mind the fact that AMA towed my car 2 years ago with a flat deck truck with no issues. I was patiently waiting for 2 – 3 hours for the flat deck truck driver to come and after waiting and hearing nothing from AMA, I decided to give them a call. The agent said that the truck driver measured the ride height of my car and deemed it to be untowable (despite my car being towed by AMA 2 years ago) and left without even letting me know he was at my car.
Thanks for the completely unforgettable experience, AMA. Too bad it was a nightmare and I will never be recommending your services again. You could have had the decency to call me to let me know that the driver was at my vehicle and then told me that my car was untowable and I would not be as disappointed as I am now, nevermind the fact that my car was towed by AMA before. I work in an industry where customer service means absolutely everything l and I talk to hundreds of people per month and word gets around very quickly. I would expect better from a company that revolves around serving their customers who are in need.

Had a great experience using the CAA iPhone app to request roadside assistance. Worked like a dream. The GPS on the phone locates you and dispatches help. You get an automated call when the help is 10 minutes out.

I love AMA! I’m certainly someone who has no interest whatsoever in how a car works. If my car isn’t working, I open the hood with the hope that I can see something severely wrong like the battery missing or the engine pipes spewing out liquid in all directions!
AMA has come to my rescue on three occasions, over the last two years. Once was when my block heater wasn’t working and it was after a great winter night of –30ºC when they came to fix it. On two occasions, I’ve left my keys in the car!!! LOL. yes, how pathetic, I know! But apart from that, they’re useful for other more serious emergencies like a car breakdown on the highway or punctured tires etc. etc. I would never drive a car without AMA! (Back in US it was AAA).
Now, this location is particularly good because they have a travel store with travel books and what not, including AAA, CAA and local AMA periodicals, roadtrip guides etc. for North America (maybe even Europe, not sure). All their guides are free for members so it’s great. They’re not like out of the world stuff, but they’re good to carry with you if you’re going on a roadtrip — for sure! I remember planning a roadtrip in the Appalachians (eastern US) from their store.
They have a host of other facilities like registry, international travel insurance etc. Have never used them, but would certainly go there before trying another place. For car insurance, I don’t use AMA/​CAA because there are certainly cheaper options; but for $ 65 a year, their roadside assistance program is great!
Staff are helpful and knowledgeable.

Just wanted to give full props to AMA for being amazing.
I joined back in March to get a discount on their new driver program, and signed up for insurance through them a few weeks ago on my first car. They made navigating the policies painless and having a free coffee machine onsite didn’t hurt either.
When I registered my vehicle, I did it through AMA’s in-​house registry. The wait was short, the clerk was possibly the only cheerful, friendly registry clerk I’ve ever seen in my life, and it was a great experience.
On the way out the door, I stopped at AMA’s map ‘store’ to load up on supplies for my new car. Sure, I had to ‘check’ the maps out via a system similar to the library’s, but they were all free because I had a membership. Yay!
When, two weeks later, a crummy driver ran a yield sign and rammed into my lovely new car, AMA told me what to do. Their tow truck arrived in no time at all and gave my vehicle a complimentary lift to the police station. The driver hung around, and I paid about $ 10 in mileage to take the car clear across town to a collision shop.
By coincidence, the other driver and I both went through AMA and resolving the accident dispute was easy. AMA called often and the adjustors really seemed to care about my physical condition, and that of my car. And the adjustor of the man at fault went above and beyond for me, ensuring that the insurance on my complimentary rental vehicle would be taken care of by AMA.
I’m so glad I chose to go with AMA when it comes to my vehicle. The customer service has been exceptional across the board and I’m definitely satisfied by their actions in my time of need.

I’ve been an AMA member since I was 16. Needless to say it’s been a while.
I’ve used AMA’s roadside assistance on numerous occasions, from needing a tow, locking my keys in my car (done this too many times to count) and boosting, AMA has been there. They also provide drivers training. I took drivers training years ago and feel it helped me tremendously and is a must for every new driver (whether you admit it or not).
We’ve used their travel services a few times and have been impressed with the quality of service provided. We’ve used AMA to book cross continent flights to B&B’s on the west coast. If it wasn’t for AMA I would have no idea where to start.
Being an AMA member also provides you discounts on a number of entertainment options. The one we used the most is discounted movie tickets which are usually around half the cost of paying right at the theatre. You can also purchase concession packages.
I use AMA’s registry services as well for vehicle registration, business registration, birth certificates, NUAN searches, etc. They also provide insurance and mortgages.
The Kingsway AMA has recently built a new building and am loving their bright, airy open concept. Plus my friend works there!
The membership fee seems to go up every year. However, peace of mind certainly comes into play when it comes to travel and getting a few perks with your membership, like discounts, makes it OK in my eyes.