Sewing World

I had a great experience here!
I thought I had broken something on my machine, turns out it was just a minor adjustment required which they did free of charge.
I bought a private lesson with Christina, she spent an hour teaching me everything I needed to know to use my machine. Everyone in there is super friendly and helpful.
I wasn’t sold anything I didn’t need, and was taught everything I needed to know– highly recommend!

First off, I would like to say thank you to Teresa who sold me my first Janome sewing machine over the holidays. I wasn’t sure what brand to choose from at first since there are so many out there and I grew up used to using my Singer. She helped me choose the best and I couldn’t be more happier. I really appreciate her guidance because machines are not like what they used to be. The Janome brand was the way to go; and better warranty as well. I definitely would recommend sewing world to any new begginer to the world of sewing or even those with years of experience. Teresa and Christina were both well educated on all their products and they really know how to pick a machine based on individual needs. What i loved most was that they welcome you with a smile and they treat you like a person and not a transaction. I can’t wait to start my lessons!

I was very unhappy with the attitude and service of the employees at this shop, including the manager. Before I purchased a machine from this shop, I specifically asked about the refund policy. The employee explained to me that if the machine was unopened and returned that I would receive a full refund. This was not the case…3 days after I purchased the machine, I wanted to return the machine but was immediately refused. I was told that this was not the company policy and told to read my receipt. Of course, I was totally shocked at what was written on the bottom of the receipt and equally as shocked by the change and unpleasant attitude of the manager. They may know their stuff about sewing but they definitely need to work on being honest and upfront with customers instead of hiding things from them. I suggest to have a sign clearly stating «No refund» next to the register, instead of stating it on the bottom of the receipt after the customer has already paid. Wouldn’t this avoid potential problems in the future?

Wow what a great store!!!
I was buying a machine as a gift for my wife. To be honest did not know anything about sewing machines. The staff at the sewing world were extremely fun and helpful. They walked me threw their large selection of machines step by step. Explaining everything I needed to know to choose the right machine.
They also stand behind their product. They told me that my wife could either call or come in to the store and they would show her how to use the machine. Their prices are very competitive and their service is unmatched. I fully recommend them.
Also they offer classes which I look forward to trying out.