Payless Car Rental

They don’t honor their reservations and are rude and unhelpful. AVOID!

Prices are not even close to what is advertised. Lots of hidden charges. Somehow my $ 103 quote turned into $ 264 when I returned the car… a car which still had garbage in it from the previous rental.

Hm, too bad Unilocal doesn’t let you rate ZERO star. This place would definitely deserve it. As others have said, it’s not at the airport, so you have to take a shuttle. Good luck knowing which one to take since the shuttle doesn’t contain any sign indicating it goes Payless /​E-​Z Rent-​a-​car. But that’s far from the worst part.
Once you arrive, prepare to wait, and wait, and wait. Only one person at the counter (and rude) re-​entering every information into his computer. And the inside office of the building needs a serious remodeling.
The car was old with 60,000+ kilometers on it, not even vacuumed inside.
Another anecdote to tell you how bad this place is: I was done signing the papers and coming out of the building. The manager was also coming out. He saw me with two heavy bags. Instead of holding the door open so I can go through more easily, he just looked at me briefly, opened the door, and just went outside without any consideration.
Finally, and I understand this is more of a personal taste, but if you like the «manager» serving you with open shirt showing his hairy chest and a «golden» chain around his neck, then maybe this is your place. That will likely remind you of The Godfather.
Anyway, you get the idea of this place. Really, really bad. This is my first review ever on Unilocal with a one-​star rating. And that’s very generous of me.

I have rented from here twice. Both times I felt cheated. I rent in Europe and North America several times a year and Payless car rental on 457 Michel Jasmin Dorval, QC H9P 1C1 is the worst car rental facility I ever have experienced. The manager is rude, the place is filthy, my rental car was dirty and extremely greasy. there are hidden fews that are forced onto you. For example if leaving the province or country or some insurance will be forced onto you.