Quality Move Management

I’ll start by saying this review is for the customer service NOT move as I never actually got that far!
I saw the good reviews for QMM and was also referred by Allied to them. I had a really friendly call from the office telling me they would be able to accommodate my last minute international move and I would receive a quote over the weekend as it was the Xmas holidays. No problem. On Monday I still hadn’t heard anything and was anxious as I had to move by Friday. I called and was advised the person to quote me in the Vancouver office was away so would quote first thing Tuesday. That’s fine since I get its the Xmas/​NY holidays so everyone’s away and as one of the only international movers with good feedback I decided to wait still for them. Tuesday came and went. It’s Thursday now. I chose to go with UPack and local movers and luckily they both came through last minute. I still haven’t heard from QMM.
It’s a shame since I was almost set on booking them once I got a quote and held off on everything else until the last minute in the hopes of booking them for my move. Sounds like they do a good job if they have the time to get back to you though!

Very helpful team. My move from Calgary to New Orleans went smoothly and the driver was on time picking up my goods and dropping them off. My moving consultant Heather was especially helpful as she always kept in touch with me regarding my needs and expectations. Scheduling was not a hassle at all. QMM was able to give me the dates I requested for my move. Thank you for your great service.

Don’t be fooled. They’re just like every other moving company. They arrived, walked in the door and one of the movers took a cr*p in my toilet before I have ever even sat on it and right after I had cleaners here before we moved in.
The move has been disappointing from the start. They don’t have enough runners to cover the floor. Because of that, only one guy was in the house to move boxes and furniture, meaning my husband had to move everything with him. Why did we pay movers if we ended up moving things ourselves?!

I used QMM for two full pack moves including cars from Los Angeles to Vancouver, then Vancouver back to los Angeles. The communication from the quote to the coordination staff leading up to the move is exemplary, and the moving staff were all very professional, courteous, and careful. Even the follow up after the move was over was great. There was some minor damage to some items, not from any blatant negligence, but everything was addressed quickly and corrected so they still get five stars.

Back in 2011, my family and I moved the contents of our entire house using this company. We moved from Calgary, Alberta Canada to Alexandria, VA, USA (just south of Washington D. C). For those who are interested, that is over 2300 miles.
They performed a full pack, an unpack, navigated all the legal paper work required for an international move, and they did this all in 7 days. To top it off, there was literally zero damage to any of my stuff — not even a scratch.
If you’re looking for a mover, I would definitely consider these guys.

It’s difficult to write a review since they never called me back to give me a quote. I completed the online form from Allied who contacted me immediately. They told me that my local Allied office (Quality Move) would reach out to me. I had an initial conversation w/​someone there who said her coworker would be calling me that day to work on a quote. A couple of days went by, nobody called so I called them back. She apologized and again said that her coworker would call me. That was over a week ago and I never heard from her.
Maybe they do great work, I’ll never know.

These guys are pros! Extremely smooth process from start to finish. The guys who moved our stuff took great care to ensure everything arrived in perfect shape. I would highly recommend QMM.

Above and beyond! We moved from Vancouver to Victoria, but I would not hesitate to use QMM for any move anywhere.
The whole process, from the office to the movers far exceeded my expectations. Not that I look forward to moving again but if I do I will not look anywhere else.
Thank you.