Apex Glass

I don’t usually write reviews but I had a great experience with Apex. The rear window of my SUV got smashed last week. I called Apex was able to talk to someone on the phone right away. In fact I called multiple times and I was able to speak to a person every time. Because I called in the late afternoon, Apex wasn’t able to order a replacement glass for that day, but I was able to bring in my vehicle just before closing. The staff checked my window and made sure it was safe to drive until I could bring it in the following day (they can cover window in plastic). Now I have a perfect new rear window. It’s like nothing ever happened. Except my SUV is a lot cleaner now! Apex vacuumed my SUV– I couldn’t find a shard of glass. Thank you Apex!

Not sure what’s happening with Apex company. Since the previous owners sold, it has not been the same. We wanted to have a few window glass replaced. The first time the workers came and measured the few fogged up windows that were in need of changing. They came with the replacement windows but they were measured wrong. The second time it was the same problem. We have been in this dilemma for a couple of months now. Good thing we only need to replace 4 window glass. Never again will we contact them. Not a good service. We hope they will get them measured right the third time around.

I wanted to get a quote for some residential/​commercial window repair, however, was directed to a voice mail, not the end of the world, however, I hate voice mails in general. Even though the project is semi-​urgent, getting these quotes out mid week was very important to me. With that said I needed to connect with a live person to get a contact e-​mail and name sooner rather than later. As part of building relationships in the customer service field I always like to call before sending an inquiry, make that human connection. Without that human connection I knew or felt that my e-​mail would’ve been lost in the shuffle but I took a change anyway since I had nothing to loose technically.
It’s been 3 days and we never got a response back for a quote. very disappointed in the lack of communication.