The One Carpet Cleaning

We needed to get our carpets cleaned and I called around for a few quotes, and The One was somewhere in the middle and came with a satisfaction guarantee, so I went ahead and booked.
We’re a smoke and pet free home so honestly our carpets are pretty good to begin with. It took him just under an hour to do a flight of stairs and 4 rooms… I thought the $ 250 was a bit pricey considering the actual amount of time spent, especially since he insisted I pay in cash. No receipt was given and although he said he would e-​mail one, I never received it.
I liked that he came back to spot clean some of the spots (blood, oil) that came out with the deep cleaning when asked. However, I wish he gave better instructions on drying (we were told to fan the stairs and crank the heat on our in floor heating, which basically resulted in a sauna that night upstairs), when it would have better to open the windows (which is actually what worked).
I also didn’t like the tendency to bad mouth some competitors with the initial contact. It does put people off. He’s better in person and the work was fine, but given my experience, I’d rate it as a 3 – 3.5 overall.

I was unaware of any other carpet cleaning services other than Coit/​Sears etc. Gave Greg a call and he was able to provide a ballpark estimate over the phone.
He did a great job on the carpets — he was courteous, showed up when he promised and was a pleasure to deal with. I would work with Greg again and recommend him to my friends.

I was unaware of any 14 day satisfaction guarantee. I do noticed now on your updated website that is now states it? Funny how it appears after a bad review. you should take the review and try to improve your business instead of firing back at me thinking I am a competitor or something ridiculous like that.
You say its highly unlikely that you would bash competitors on email. Funny thing is I still have all your emails.
If I was able to give a zero I would but Unilocal is to nice that way.

I had the pleasure of using The One Carpet Cleaning for my home today and I am quite pleased, both with the quote and the work done. It took a few hours as I had my huge sofa and matching chair done at the same time and I have 2 floors of living space. The owner was very professional in his manners and moving the furniture without any help from us. It is a very common courtesy to move what you can out of the way to expedite the whole process of carpet cleaning as I do every time. I’m not sure who the ‘tye-​dyed man who visited the previous client was, as the owner was professionally attired and very friendly. Nothing was ‘damaged’ or ‘scuffed’ today. I have used other cleaners previously over the years and many times it has been disappointing, both with money spent and quality of work. But I have no problem calling the same business again. Kaija

Ive been using the services of One Carpet cleaning for over 3 years — I must stay, Greg has come through for me on a number of different occasions. Being a realtor I often need places cleaned in short notice, he not only delivers quality work, the rotary system/​equipment they use is amongst the best in the field. Being in a service oriented industry I can appreciate the attention to detail and quality. Simply put — after using them, you will not use anyone else!