North Road Medical Centre

Have had to make written complaints due to the office staff failing to promptly make referrals, misfiling tests and failing to recall for serious medical issues despite doctor’s written orders. First experience there I walked out and went to emergency as there was no circumventing their walking clinic line to seek urgent medical care. Staff was rude to my face (until my written complaint) now are overly sweet but still making the same neglectful errors.
I can’t wait to find a new doctor so I can leave this clinic.

I’ve been coming here for about 4 years now and they are excellent. I have family doctor here and he’s a good doctor, he takes care of me & my family very well. Receptionists are friendly and efficient.
They’re renovating the office right now and they only do appointment, but that service should come back anytime soon.
Only few minutes walk from lougheed station, super convenient!

I have a regular doc at this clinic. She is amazing and even though the walk-​in clinic is busy and waits are long (where aren’t they?) the docs are amazing. I appreciate not being over-​medicated or unnecessarily medicated (esp. antibiotics). Busy place, but they work with me when I advocate for my needs.

For the most part, hospitals and clinics make me want to vomit. I’ve dealt with my fair share of nurses and doctors who’ve treated me like just another file in the system instead of an actual human being, and being surrounded by so many sick people makes me want to Purell my hands until my skin falls off. That being said, I don’t like to show my face in a doctors office unless I am near death.
Not near death this time, but nonetheless, I went to this clinic looking for somebody a bit more professional than me and my loving but slightly delusional, my-​prognosis-​is-​just-​as-​good-​as-​any-​doctor mother to assess my throbbing throat.
The waiting room was plenty full when I got here mid-​afternoon. Getting my name on the list was a slight challenge, as the ladies at the front desk were nice, but a little stunned out. I was told the wait wouldn’t be too long.
This office works on a number system. Check in, get a number, watch the screen, wait for your number. I always prefer this, as I like to know exactly where I am on the queue.
Somehow, despite the occupied waiting area, I got in right away, and even after that, there was a minimal wait in the office itself. The doctor I saw was pleasant and friendly, and didn’t give me any grief. He examined my throat as much as he was able, gave me his doctorly advice, arranged for me to see an ear, nose, and throat specialist if the problem persisted, and went on his merry way.
Quick, effective, to the point. That’s all I ask for in a clinic. Get me in, and get me the heck out!

I am a walk-​in clinicer when I’m sick… and I have to say having not had a family doctor for 20 years now (ooch) I have gotten used to the spotty treatment you receive.
I went to North Road Medical Center because I was just about death sick, at the point I get sent home from work I think it’s time to seek medical attention. After a +2 hour wait (apparently they take appointments for regular patients who are attached to doctors and walkins are the low priority, resulting in an excrutiatingly long wait time which they don’t advise you of), I finally saw the doctor. Although it was hilarious when I was waiting there was a very cute little girl and her ma waiting as well, and a man [who had an appointment clearly] who had the hemmorid donut, when he got up and walked past the girl had to yell out «Mam, why does that man have an inner tube?» Very funny.
Anyways… the doctor I saw was not interested in hearing my symptoms at all, just decided I probably had one thing or another and then told me she didn’t believe in prescribing antibotics (?) so I was sent on my way about 45 seconds after the doctor came in the room.
I understand walk-​in clinics across the board have a sub-​standard level of care, however this is the second worst one I have been to.