DirectBuy of Greater Vancouver

I’m not going to review Direct Buy as a store like so many other people do. You can easily find those reviews online, and what Direct Buy is all about on Google.
I am going to instead review the type of service you get at this particular Direct Buy store.
The service here is amazing. When we first walked in for our little infomercial tour, people were very pleasant and helpful, which you would expect because they ARE trying to sell you something.
But once they had our money for membership (Which is their main profit source) the customer service remained impeccable. You walk in and they remember you name, ask you how you are, and are generally interested in what you have been up to since last time you were there.
If you have any questions at all they will go out of their way to help you, and you WILL need help at first.
We have bought a lot so far since we are doing some major renovations. We have only had one mess up in purchasing. The carpet was the wrong colour. It got picked up AND installed by our tradesman before we realized the error. The error was a mistake on DB’s part. We walked in and with absolutely no argument they ordered us the right colour and apologized for the mistake. I was floored, and SO happy! I was fully expecting a argument… but nothing. Just instantly fixed with a smile and apology!
Walk in, chat with one of the girls, grab a coffee and enjoy yourself while ‘shopping’.
If you’re thinking of a Direct Buy membership, I can’t really tell you what to do there as everyone’s situation is different.
But I can say the Customer Service you will receive at this location is amazing. Shout out to Megan, Janine, and Pat. You guys are great!