Canstar Restorations

Canstar Restorations were hired through my insurance agency after a massive basement flood occurred due to a toilet tank busting. Canstar weren’t the original guys that we hired, however, we wish we did hire them.
They were hired after we fired another restoration company due to inefficiency (ironically they don’t have a Unilocal profile).
Their quote for the restoration was at least 20% cheaper than the other company’s. On top of that Canstar had to fix the errors that the other company made.
They moved along smoothly where the other company failed at. Appointments were consistently made and confirmed by the office.
When they arrived they were very professional and courteous.
This whole thing has been a headache for almost 4 months now due to the inefficiency of the previous restoration company and these guys made it all better for us.
There were a few hick ups that should be mentioned, however, not life altering the change my review.
Canstar hire sub contractors to do certain jobs. They did not communicate with their flooring guy the appointment time. The flooring guy ended up on our doorstep 2.5 hours early with no one home. I really felt bad for him. Communication between Canstar and their flooring sub contractor needs to be improved ’cause 2.5 hours is a huge time difference than what was actually scheduled and confirmed. This wasted their sub contractors time. If I were the sub contractor I would be pissed.
I repeatedly asked my insurance adjuster for the scope of work, total of 4 times between my dad and I, however, we never got that scope of work nor our request acknowledged by our insurance adjuster. I called Canstar and got the scope of work, which we as the home owners are legally entitled to, received within 30 minutes.
They were able to work with out schedule.