U-Haul

I rented a u haul trailer from a Montréal location to tow my motorcycle when I moved to Calgary. The trailer they gave me was solid light weigh aluminum and fit perfectly on the back of my Honda accord. I loaded my bike and drove for 4 days. I had no trouble at all. When I arrived I dropped off the trailer at the u haul on Meridian Road. There were no surprises. The people were friendly and the whole thing cost just over $ 100.00. Amazing… to think i was going to buy my own trailer. Good work u-​haul!

This review comes two years after the rental but I still smart after the service I received. I also just starting posting on Unilocal.
I call our rental, U-​Hell. From this location we rented the largest truck available along with a car trailer for my move to California from Calgary. We were given a truck that had a problem. It’s check ABS sensor warning came on the day after we loaded it. The noise was penetrating and a concern. We informed the location about the problem, buy they could do nothing for us on a Saturday but asked us to return on Sunday to switch trucks where they would have movers help us. On Sunday, we received no phone calls from the location and after several calls to them we were told that they could not help us. We were told to take the truck to another location in the south of the city where there was a mechanic. We had to wait a day for the repair.
When we picked up the truck and left, we had the same trouble a half hour later. We phoned U-Haul’s national help line and they asked us to take the truck to a GMC dealer in Lethbridge. The repair took a couple of days as we had to wait for parts but the issue was resolved.
The experience took 4 days longer than our projected move time and 4 days for my husband to be away from his business in California.
I will give U-Haul’s national helpline a credit for helping us and reimbursing hotel and living expenses for the 4 days, but as for this U-​Haul location on Barlow Trail they did what seemed to me all they could to not deal with our problem.
If I move again I definitely will not use U-​Haul. If you do want to rent a U-​Haul avoid the Barlow Trial location.

Rented a moving truck from this location when we moved end of Sept. We were told by the agent at the till that we could drop the truck at our final destination and when we tried to do so the following day, we were told that was NOT on our contract. And, even though they knew their agent messed up and did tell us we were able to drop off the moving truck at our final destination, but bcuz it was Not on our contract they Basically called my husband and I liars and were told there was ABSOLUTELY NOTHING We could do about it and NOTHING they would do to make it Right! Tried charging us well OVER $ 300 for Wrong destination drop off. WORST customer service we’ve EVER experienced. I’ve ALWAYS dealt with companies that take pride in keeping their customers happy. NOT this place. They were Rude and Extremely unprofessional. Will NEVER deal with this company EVER Again!!! Piece of advice if your Crazy enough to go thru this company check and DOUBLE check your contract, REGARDLESS of what the Agent tells you. Hope they get some MUCH NEEDED Customer service training.