Sunridge World Health

I feel misled and lied to, when I met with the salesperson I specifically asked if the gym was busy in the mornings to which was I told it was not. What he failed to mention is they have a cardio clinic on Monday and Wednesday mornings (8AM — 12PM) which means the gym is packed and the treadmills are all in use. When I realized that the days I have set aside for the gym coincides with this clinic I decided to cancel my membership based on their 14 day comfort guarantee.
The fellow that I was speaking with, Tom — told me that I could cancel but there was no refund and showed me the «fine print». He did say I could use the gym until my time expires — he didn’t know when I would have access until but said he would call and let me know. Well I waited and guess what, no call from Tom. So I tried calling and emailing the sales rep that I purchased the membership from but didn’t get any response from him either.
Finally, today I went into the gym and asked them when I would have access until — I was told Oct. 1 — which is tomorrow. I signed up on the 23^rd and paid a $ 35.00 facility fee plus a $ 30.00 «dues deposit» which covers 2 weeks fees. They gave me 7 days for my $ 65.00 and when I questioned the front desk staff, they said, I would have to speak to «Tom» … HA! Shame on you guys for not giving your customers what they paid for.
The only reason I am giving them 2 stars is because I met a personal trainer named Bonnie who was extremely helpful and very good at what she does. If it wasn’t for her I would have felt completely ripped off.
I am really disappointed by this whole experience and their lack of business ethics.
UPDATE: October ⁷⁄₁₅ — Tom from World Health called today and offered to make things right with me. Obviously somebody over there does care about their customers, which I have to assume was Harley and made sure that I was treated fairly in the end. I am extremely pleased with their resolution to this issue so I have increased my rating to a 3 star as they earned it. Hopefully no other customer will have to go through this in the future.
THANKS World Health for making me feel valued after all!

I really enjoy the classes here. All of the instructors make you feel welcome, even if you tend to be late! The gym area itself is very clean, and the women’s locker room is very well laid out.

I switched to Sunridge world health after moving out of downtown and away from the Bay Club location and it’s safe to say I was thoroughly disappointed. The gym is ALWAYS over crowded, no matter what time you go, usually with people who seem to be new to the gym. My biggest pet peeve is the layout of the equipment — it’s not functional to have a jumbled row of machines in the middle of the floor that you need to migrate through if you want to go from free weights to cables. There’s also no unoccupied space to do any sort of plyometrics or even simple lunges. The biggest downfall of this gym seems to be the trainers, who can usually be found all gathered at a desk chit chatting. When they are with clients it’s clear that the majority of them has sub par standard certification. I’ve watched numerous times as trainers don’t correct incorrect form on beginners. On the plus side the front desk staff and FCs seem to be really friendly, and always greet you with a smile. I’d say sunridge is a decent gym if your just looking to get some cardio in but definitely not a spot you want to seriously train at.

The gym has gotten way too crowded, fusion bar is always cooking stinking up the whole place, increasing my «guaranteed fixed» fee after 6 years are few of the reasons why I cancelled my membership after 7 years of being a member today on July 11. They said they’re still gonna take money out of my bank account for the month of August, regardless of me using it or not. I would understand if they can’t refund the difference for the 20 days left of July that I’m not using. But to charge me for another month with reason being «it’s our policy» is just outrageous.

With my membership I got 2 free personal training training sections but the trainer didn’t teach me any thing. She just showed me how to use a few weight machines. I feel like they didn’t help me in the free time just so I would buy more personal training sections. I only did one with her… I’m not into having my time wasted.
My other issue is when we purchased our memberships we provided them with a card. A few days later we gave them another card and asked that the first not be charged. Now they are charging both cards and they don’t seem inclined to stop. We brought it to their managements attention and still both cards get dinged. I don’t have the time nor patience for the shenanigans.

World Health… why? Why do you gotta go being like that? Why?
Like what? Like… all friendly and upbeat and helpful. Seriously, what’s up with that?
For real though, this company gets slammed sometimes where it doesn’t actually deserve to be slammed. Gyms in general have had a bad rep for awhile and, minus the sales process when you first sign up, it’s a gym I’m enjoying being a member of.
First off, sorry Macleod Trail. I’m cheating on you. Sunridge is less of a hassle to get to and there’s more parking because it’s in a mall. Thank goodness my membership came with access to 5 of your clubs.
Secondly, the first time I ever showed up at Sunridge, I asked the gal at the front desk where the changing rooms were. One of the staff was on her way in and popped over, «Oh I can show you where those are!» And every time I leave, whoever’s at the front desk shouts a «bye!» on my way out the door. And it’s not just me. The next time, and the time after that, and the time after that, at least one trainer walked through the cardio area giving each person an encouraging high five. Today, I popped on the stair climber. The high fiver from earlier was walking by, stopped and said, «Have you tried the other machine over there?» He pointed to the ones that looked like a moving staircase. No, I hadn’t. «Stop this workout right now. Let me show you how they work. It’s way more fun and you’ll never come back to this machine afterwards.» Virtual workouts, hikes through different terrains showing up on your screen… I mean, it’s not quite like being in Switzerland, but it’s better than staring ahead trying to convince myself to do another 5 minutes on the stair climber. It even comes with little facts about the supposed hike I’m on that scroll across the top of the screen every few minutes. He’s right, I won’t go back to the boring stair climber.
I signed up only on a promo that waived the $ 200 signup fee and guaranteed me no contract. I’ve had my own issues with gyms and contracts and early cancellation fees in the past, so I’m wary too. I also had my own prejudices about the personal trainer types… really, it was a reflection of how many judgments I held against myself about how I should look vs. how I do. Well… goodbye judgments. Seriously, they’re so damned friendly! And helpful. And congratulatory. And on your side. All of them. Not just one or two. ALL OF THEM.
If you can manœuvre your way through the initial, «Hey! Welcome to the club! Let’s get you signed up with a trainer or a group fitness session or something else!» pitches, you get to the part of coming to the gym that’s fun. If you want it, cool. If not, just stand your ground. Ask your questions and assume its the trainer’s job to also get you to sign up for more than just the basic membership. Take your time. Get to know some of the other trainers. You might relate to one better than the other. If the gym hasn’t been on your radar for years, you might want to do what I do first and just get in the habit of going. That’s a big enough goal for me at the moment. But then again, I’m after some long lasting lifestyle changes. Going to the gym first. Personal training later.
See you at the water cooler!

I did not have a good experience here. With my membership I got 2 free personal training training sections but the trainer didn’t teach me any thing. She just showed me how to use a few weight machines. I feel like they didn’t help me in the free time just so I would buy more personal training sections.

This isn’t the location I go to but for some reason couldn’t find the sunridge mall location. I have been to other world health clubs and would rate them a little lower to be honest but the Sunridge location is great. Have been going for 3 years now they may be a little pushy at first with buying training sessions though they will understand if you just say no or that you would consider it in the future. I did take the personal training sessions and lost 70lbs at this gym. I lost 30lbs when I first joined then I took some time off and started up again last summer and have since lost 40lbs. I go to many of the free classes and spend the majority of my time on their cardio machines. they have up to date machines with lots of tvs and in all the time i’ve been there I think I have never seen all of them in use at the same time which is great cause no one wants to wait for one to free up. I do usually go in peek times as well since I go after work. There are a lot of personal trainers in the gym and most of them are really nice and can offer you quick helpful advice if needed though for more then a quick tip or safty advice you will want to get a personal trainer either for a 1 on 1 session or bring a friend or 2 to share the cost and do some sessions together.
Though I don’t personally use it they have a day-​care type area as well if you have kids. and the locker rooms and showers are exceptionally clean and well maintained.