Shawnessy Licence & Registry

For a road test, I recommend booking on Tuesdays. The Tuesday guy may look gruff but he’s a sweet guy, very kind and empathetic.

There is a girl working at Shawnessy License and Registry who is very racist towards white people. She has got a terrible work ethic and is very unprofessional and terribly rude to white people. She acts this way to every white person in line ahead of me, as well as to me, and my husband and duster have also noticed the same despicable personality change when she has a white person for a customer.

I was impressed with how quickly I got my plates after waiting in line behind 8 others for only 20 minutes I was out the door after only 10 minutes at the counter! And I needed a statuary declaration done… was shocked there wasn’t a charge for that service… totally impressed :)

My first attempt at writing my learners, no not saying I failed, but I didn’t even get a chance to write, cause I didn’t have my passport! Ok this test is really golden, and no learners don’t have the ability to drive to the states border, don’t worry alberta government. Anyway, this place was packed at 11:30 on a Monday morning. They should really consider rearranging the lineup and adding some more seats. There’s only one small bench for a hundred people. also, they should really post the learner’s ID requirements by the door, or have it available on their website, if I had seen that I didn’t have The required ID, I would not waste 30 min in a crowded lineup on a hot day only to accomplish nothing. I took, and passed the test, and southland registries the following day and spent only 40 min from beginning to end, with seating space. And I only went to this place cause I live in evergreen.

I took my son to write the learner’s license exam. I was charged fifty cents to use my debit card to pay. He passed the exam so I had to pay another fifty cents for the license itself. There is signage saying they do not take credit cards. A busy location raking in fifty cents every time someone uses their debit card with no options other than cash. Obviously the owner of this business is trying to be a rebel of some kind by this type of action. Before I hear «I do this because of the fees the banks/​credit card companies charge» please don’t waste your breath. This is a money grab and makes you, the owner and decision-​maker look like a cheapskate.
Also, there is an air of indifference in this place that is not attractive. The gloomy décor matches the attitudes and the policies. Will definitely not be going back and won’t encourage anyone I know to either.

Worst service ever! There are signs that say they do not tolerate hostility, but I think customers should be wearing those signs to protect themselves from people in this registry.
If you work here and you don’t like your job, go get another job because it’s obvious and not fair for people who are forced to do business there.
If you are the manager, please think about training staff to aim for some customer service.

I normally use Southland Registrations on Horton Road but decided to give Shawnessy a try because it is closer to my new home.
Context is always important in evaluating customer service. If I had just walked out of a fish cannery, I would expect a little bit of hostility on the part of people around me, no matter how professional the service. I always keep context in mind when evaluating the service I received — time of day, how busy the establishment is, what the mood of the place appears to be, etc.
I walked into Shawnessy Licence & Registrations at 9:00a.m. on a Tuesday morning; first one in the door in fact. Perhaps they were not happy that I had interrupted their start up routine. I guess they didn’t have to open the door. Perhaps the girl was later arriving for work than she liked. I have no idea. (The weather was fine out, for what it is worth). I do know that I was treated with a strange cool detachment. Never heard the word please or thank you, not once. More annoyingly, I was told — after attempting to use my mastercard in the debit machine — that they don’t take credit cards. Their debit machine also doesn’t accept chips, just swipes. It also tells you — after the girl stamps all your paper work for a licence renewal — that you are being charged extra for using your debit card. No mention up front of this fact. I didn’t bother to ask if personal cheque was an option.
I suppose it would sound old-​fashioned to mention the nose-​ring on the girl at the counter, but it seemed to sum-​up the unprofessional atmosphere that pervaded my interactions with the staff. I will be going back to Southland Registrations in future, where the staff is much more courteous, and actually talking to the person at the counter isn’t such a chore for them.