Routes Car & Truck Rentals

I was so excited to get a car rental for super cheap. They even upgraded my car to a Suv for just 5dollars a day. Why the one star review? The owner wanted to charge me for a scratch on the lower front bumper. I kept trying to explain to him that it is just dirt. He refused to listen. I even took a wipe and wiped the «scratch» away. Still he wanted to charge me. Finally I got one of the other clerks to talk sense to him but not without causing me a lot of stress.

BEWARE BEWARE of this company. We rented a car in Calgary from NÜ (address: 700 MORAINE DR. CALGARY, AB T2A2P3) which is an affiliate of Routes. We were new to this country so we put our trust to them. When we drove off the car, I noticed a dent on the windshield. It was perfectly taped (circled) by a transparent taped like that one used in the hospital. I told my husband to turn back but he said, they’re aware of the dent because of the taped. I was right, when we returned the car, they tried to rip us off by charging us additional $ 600. we argued and argued that it wasn’t our fault and the dent was already there. they ended up charging us $ 75. It was a total rip off because if it was really their policy, they are not going to negotiate. The dent needs to be fixed and the $ 75 is not going to be enough to cover the costs. They even accused us of going to a professional to cover the tape. This tactic can be used again to rip off other customers because it’s just small. How do this people stay in business. So folks, beware. if you ever have to rent a car, take a picture of the damage and have them sign it to prevent this occurrence. it’s was really stressful because we have a flight to catch. NEVER EVER going back to this company.
Our driver sympathize with us but he couldn’t do anything. that was a consolation.

We got a nice clean car.
Good service.
No issues at all.
Smooth transaction.
Only problem is this place is like 10 mins drive from the airport, but they have a van that’ll come pick u up or drop u for free. Just allow time.

BE WEARY
They are a scheme, swindling group of people — 8 weeks after my trip they are still charging my credit card.
I am going to these «admin fee charges» and then when i call up the office to talk about it. They put me on hold for 30 minutes and still no answer.
Every time i call back i get another rep that puts me on hold.
I have been to this office. it is a small office and a joke of car rental.

My experience with this rental agency was very good for the price. The usual agencies were charging outrageously high rates so I was attracted by this lower cost option presented by Kayak. I was a little nervous after seeing the previous one star review, but I decided to check it out anyway. Here’s how it went. My flight arrived late at night, so I stayed at an airport hotel. Called Routes the next day and asked to be picked up from the hotel. I specified a time, and got ready to go. Got a call soon after that they would be a little late since they were also going to be picking up a group from the airport. Score one for good communication. I was picked up within half hour from the original time, and the rental transaction proceeded smoothly from there. Now these are not new cars; the one I got had some dents which were properly noted, and I was on my way. Checking out from the agency location was just as fast, if not faster and easier than the big guys.
The car (a Kia) ran well for the week I had it. I returned it without any problem, and was quickly shuttled to the airport.
So if you want to save a lot of money, and understand the way they operate, Routes in Calgary offers an excellent deal.

My experience with this company will keep me away for a lifetime. Ahead of our trip our reservation was confirmed and the shuttle was said to run every fifteen minutes. On arrival in Calgary the shuttle didn’t arrive for 40 – 45 minutes. The office didn’t have our reservation and the process to rent an available car took in excess of 20 minutes over 3o to get out of there. Why?!? The drivers leave the bags to you without hesitation or concern for you both ways. The driver stood by as I struggled to get my bags in the back of his filthy dirty mini van both ways. Poor service would be a compliment. On returning the vehicle we invested the same 30 minutes watching the girl stare at her computer and a 30 minute wait for the driver to «be ready». Not sure what he was doing but it wasn’t driving a shuttle that runs every 15 As we were told. This place was less expensive but boy did we pay!