O’connors

I am appalled at how I was treated today by the store owner. Without even have ever set foot in this store, I can say that I will never shop there, no matter how nice their merchandise is. I have been meaning to go in to the store because I live right across from it and the items in their display are rather attractive. What happened today changed everything and I will make sure I tell every single person I meet in this city. I am new to Calgary, new to the neighborhood and have definitely met mostly amazing people in this city but today was a new record for the extreme opposite. The owner of this store is threatening, unkind and extremely impolite. I was walking my dog this morning before work and she decided to have a number 2 on O’Connors lawn. I had the doggie bag ready to scoop up after her, and as she was going, the owner barreled out of his car and swore at me for about 5 minutes at the top of his lungs. He came closer and closer and said things to the effect of how I should get my f’ing dog off his lawn and told me how much his lawn costs and how he’s so tired of this. I told him I was about to pick up after my dog and that I always do, and that there are no signs and or a fence around his lawn so there’s no indication that this is not allowed. My pregnant self was so threatened by him that I was actually afraid to bend over and pick up after my dog but I did it despite him hovering right next to me swearing and yelling. He was so unreasonable in his approach, using profanity after profanity. People walking down the sidewalk were all staring at him. It was very unbelievable actually, a grown man, maybe in his 60s yelling profanities in the dark in the early morning on an otherwise silent street. I think if he wants people to respect his wishes, he shouldn’t swear at them at the top of his lungs in the dark out of nowhere! I will certainly not support any business that is owned by such an unprofessional, ignorant, out of control person. Especially in this economic situation Calgary is facing, O’Connors should be mindful that their owner and their staff’s actions are a reflection of the store. This has left a lasting impression on me and I will never set foot in this store. I was telling some of my neighbors the story today and they all have stories about how unkind the owner is, how he isn’t willing to help the community and has a bad temper. Bottom line, the owner of O’Connors should keep his attitude in check and watch how he speaks to people in public or risk losing more customers. If he doesn’t like this neighbourhood, he should move his business elsewhere. If I could select 0 stars, I would, but Unilocal does not allow that.

CONDESCENDING sales staff. I’m 31 and wear a suit daily. I said hi and mentioned what I was looking for including a range well within the store’s prices. From the start I felt like I was fighting the sales guy to show me what I was looking for. When I asked him a question he would give me short answers and give me the impression I was in the wrong store bc he didn’t really want to help me. The words he was saying we’re probably «right» but his tone and body language was anything but positive and helpful.
Looks like they have good selection otherwise. The only reason I would maybe consider going back.

I’ve come to appreciate this menswear and shoe store because of their customer service.
Ryan, the fellow from the shoe area, is a gentleman with an excellent sense of hospitality. He will help you find what you like and package it nicely on your way out; oh and help yourself to a coffee or Perrier.
I could go on but suffice it to say that this is my new home for shopping for fine shoes; I’ll also be back for clothing. I will say that their downtown location leaves a lot to be desired, especially in terms of service, but this location does not. I’m rather pleased to have a fine menswear boutique such as this in Calgary.

Agree with the others that service is outstanding. First example, we were running late and knew we would arrive at or just past closing time. We called ahead and they stayed open for us. The service was excellent, we never felt rushed and the salesman helped me make a good choice of shoes.
The second example: I lost my receipt from that purchase and needed it. I called the store, the clerk printed off the receipt, scanned it to his email address and then forwarded it to me. All with no fumbling with the technology or even a second thought about using his personal email address.
The clothes and shoes are fantastic — although I am less of an astute judge of that.
You pay for all this though — it’s not a cheap place.

In my own experience with men’s clothing in this city, I would have to say that Calgary sucks. Boxy clothes bought at boxy big-​brand stores. It’s really tough to break out of this trend because at the other end you’ve got the wanna-​be Gucci kids spending their parent’s money at Holt Renfrew on ridiculously bad-​looking clothing. What happened to tradition?
I guess there are three decent places in Calgary to rediscover a semblance of men’s style: Brooks Brothers, Harry Rosen, and O’Connors. The first (BB) is ok, they’ve got decent ties, and shirts that often go on sale, but it’s a bit too big-​brand for me, the salespeople are, for the most part, very high pressure. Often I go in and get the feeling they would sell me anything, as long as they could sell me something.
Harry Rosen is nice, although a tad on the expensive side, and in my opinion, just sells the brands to the younger crowd (see Hugo Boss).
O’Connors is pretty good. Maybe the best place in the city for a younger guy looking to get into decent clothing. Not that it’s cheap, but then, you didn’t really think you could get a quality garment, like a sports coat, for under $ 700, did you?
I found the salespeople at O’Connors to be very helpful, and just interested. Interested in how I wanted to look, interested in my means, all that. I was never up-​sold, when I said I was considering Made to Measure, the salespeople made me try on about a dozen different coats to satisfy my concerns regarding fit. I ended up getting a stock single sports coat from Samuelsohns made for what I was looking to spend. As I said, this place isn’t cheap. You will not find a cheap fashion fix here, items have to be picked out with care and consideration. After my first consultation, I walked away for a week before deciding to go ahead with my purchase.
Special Note: There are season-​end sales. For example, every quarter, they put season’s fabric on sale for about 25% off. So not bad, and worth waiting for.

They know service!
If you need clothes for work that will make you look and feel like a top shelf professional — this is the place to go. There is also an excellent selection of shoes on site as well.
All the sales people are professional and totally standoffish — no hard sell or desperate comments to get you to purchase something. Good olé’ fashion service and respect — certainly in short supply these days in Calgary.
Check them out — you will not be disappointed! And, please remember — you get what you pay for — this place is not Tip Top or Moore’s so do not expect to get two suits for $ 249.