National Car Rental

They charged me for Millage for a drop off in Edmonton, they did not disclose that fee at time of pick up otherwise I would have gone to one of the many other rental car places that would not have charged millage, I called in to National to complain and they really didn’t care, pretty much made it clear it must have been my fault, they got me… well, we won’t be using National again…
I would recommend checking out other rental car places before going to National…

National is a great car rental agency. Their pick anything in the aisle is a great system and I always feel like there is a lot of choice.
This past experience was even better as I went to my aisle (just the regular Emerald level, not executive) and the cars available did not have BlueTooth. The fellow assisting in the area offered me a vehicle from the Executive area which had Bluetooth and did not have to pay the upgrade!
Thanks National!

I highly recommend this location. When returning my vehicle this evening I was disappointed with how things had played out as I was required to extend my rental by a week at a different rate. Not willing to let me leave unhappy, AJ went out of his way to make sure I was satisfied, and a continued customer of National in Calgary. Thank you AJ, and thank you national @ Calgary. See you next time.

No complaints here, this National Car Rental desk is located with the other rental agencies in the same area, just across from the arrivals and baggage claim areas. You don’t need to take a shuttle bus to get here, which is awesome.
Cars in the Emerald Aisle are all nice and clean and generally bigger than the typical «intermediate» size that I expect. I did spot a 5.0 liter Mustang in there last night, but that may have been an anomaly. I’ve had an Impalabu and an Avenger, both had no issues. Returns can be hectic depending on the time of day — they really could use some help here.
Friendly service and nice folks, though I can’t tell if that’s a «National» thing or just something that is typically Canadian.

I’m at this car rental in Calgary Airport ever two weeks.
I always use National car rental in all the cities I’m at — because I LOVE THEM !!
The check in is easy and I always get the car I want with the options I need i.e. GPS
The return process is easy and only takes a few minutes.
However the reason I’m writing the review today is for the checkout service Friday morning;
Firstly, Jason is always the National Rep I’m lucky enough to get every Friday and he does an outstanding job. Yesterday I returned the car with a couple issues.
— First I checked the car out and there was only a ½ tank of gas — and I returned it with a ¼ tank Jason fixed that no problem.
— Then when I checked out the Jeep my initial paperwork it indicated I was being charged the upgrade, however I’m an executive member and should not have had that extra charge. Jason fixed that
— And lastly, the GPS was a little temperamental and didn’t work well during my 3 day rental and Jason fixed that as well.
All of this he did at 6:30 am (their very busy time) and with a smile on his face, very cheerful, and apologetic and with the best customer service I’ve had in a long time !
All of the staff here are great and a real pleasure doing business with them