Medical Express

It had been a while since I had a GP. I went from walk-​in to walk-​in for years until this clinic came along. I’ve now been a client for several years and I have to say — I LOVE the experience here. It’s conveniently located, and is part of the Primary Care Network, which has offered me several affordable or free referrals over the years. They also have an on-​site psychologist and acupuncturist, which is amazing. I’ve utilized both services. My partner now goes to this clinic and has also been very happy with his experience. When you have an appointment the wait time is little to none. The receptionists are always over-​worked and under-​staffed but they’re usually quite nice :)

Really friendly, understanding and helpful. There was a really long wait though.

Terrible receptionists! I had a bad injury that made me unable to walk or stay sitting for more than a few minutes at a time. When i called 8 hours in advance to apologize and cancel the appointment, they didnt even care that i physically could not walk to the clinic, even when i offered to show them proof that i went to a walk in clinic for the injury. In the end, they said they will be charging me $ 50. Clearly reasonability and logic dont come to play to these receptionists. Ill be looking for a different family doctor.

Not impressed with the long wait… I won’t evaluate the service cause I’m still waiting to be seen. 1 hr and counting because they have no record of my appointment. To their credit however, the front desk staff are sincere and apologetic.

It has an interesting waiting room.

I was a little wary of this place so I wanted to wait until I had 3 or 4 visits to evaluate it fairly. They had been accepting new patients for a bit and being downtown and all and so close to where I spend most of my time, I thought it was too good to be true, so I waited to review it.
If you need an appointment you get one within three days, not a week or a month. I applied to be a new patient and they took a few months assigning me to a family doctor, but I could go in for clinic visit between. After I had been assigned, I’ve only had a few appointments but they’ve been very thorough and for almost all of them I’ve only had to wait for 10 – 15 minute maximum. The last one they had forgotten to check me in so I waited 45 minutes, but they apologized profusely and it really wasn’t an issue since I was used to waiting for an hour at my old family doctor.
The doctors and nurses have all been very pleasant, professional, and easy to talk to. I’ve had ⁵⁰⁄₅₀ good luck with receptionists but considering it’s a doctors office that’s a very small issue to have.
They don’t have one of those money-​grubbing policies where you can only have one issue per visit, as far as I’ve dealt with so far. My family doctor listens and has been great so far. Convenience = 5, wait time = 5, doctors = 5, nurses = 5, reception = 4… really for a doctors office you can’t get much better.
Waves coffee shop is awesome, there’s no «no» cell phone policy, this is a gold mine for any downtown worker :)

I live in, and primarily work in, downtown, and so I find this is an excellent location just in the +15 above a Tim Horton’s.
This is not a traditional walk-​in clinic, but the medical receptionists are always happy to book the earliest possible appointment for you. Make sure you have your AHC card [and driver’s license if you’re a first-​time patient].
The waiting area is the most interesting I have ever seen, since it is in correllation to a coffee bar. They have pretty good prices at that coffee bar, as well as a great sense of style. This helps make waiting for the doctor a little less stressful.
I find that the doctors themselves are very thorough when examining patients, as they ask a lot of questions and will send you for tests if they deem neccessary. I have been to other doctors in the past that hardly look at me before they write a prescription, so this is comforting :)
If you like it urban & trendy, and you want your doctor to take you seriously as a patient, then this is the place for you!