Maclin Ford

I bring my work van here regularly for service. Whenever I’ve had to get more work done than the usual oil change I’ve always been impressed at the turnaround time. I’ve only had a problem once where the work wasn’t completed properly but when I brought the van back the next morning they looked at it right away and fixed the issue.
A couple of times I’ve dropped the van off before leaving on business trips and they were great with leaving a different contact person to discuss the quotes before going ahead with the work while I was unreachable.

I factory ordered a 2013 Ford Escape from Maclin and just picked it up on Saturday. Not only was Maclin great at understanding exactly what I wanted and making the price affordable (David in Sales) but the after-​sales service was absolutely outstanding.
Tannis, in Financing, was phenomenal. She is so knowledgeable, friendly, and strives to provide the best financing options possible. I felt very comfortable with my purchase after meeting with her and she was genuinely excited that she was able to help me purchase my first vehicle.
Germaine, who spent and hour with me teaching me everything I need to know about my Escape, was great. He’s funny, genuine, approachable and he truly loves showing people how great their new vehicle is. My dad can be a little rough around the edges and a little intimidating, but Germaine connected with him right away.
Maclin also adds in great benefits that can’t be found at other dealerships. My paint, interior leather, and sound shield are guaranteed for LIFE. Ask Tannis for more information, she’s great at explaining it.
Because of the amazing service at Maclin, they have won over my business for life. I recommend Maclin to everyone that asks me about my new Escape.

I recently had to buy a vehicle, unexpectedly, in under a week. I am a planner and a researcher so this was very stressful to me. I have had limited experience with dealerships in general. I still have a stereotype in my mind that they are teeming with sleezy salespeople in bad suits who are going to overcharge on a car that has hidden issue. A little paranoid maybe but still…
I was looking to buy a gently used small SUV and had it narrowed down to a few brands. I found one I liked the looks of on the Maclin Ford website and the price was right (note to Maclin-​about a day after I looked at the vehicle-​you took your prices off your website. You might want to rethink that as you wouldn’t have had my business without my ability to see a baseline price). I made an appointment online and the salesperson quickly got back to me in the method I asked to me contacted (email). I arranged to go do a test drive the next day.
The appointment was on time and the sales guy had good information about the vehicle without over selling it. He humoured my partner’s odd ball questions (like how it would do fleeing from zombies and which vehicle was more aerodynamic when jumping-​a ford or a Honda Pilot). At the end of the appointment he worked hard to get us a price we were comfortable with.
The business manager was also very helpful. He got us a better financing rate than we originally thought and was great in explaining all the steps we’d need to take to buy the vehicle. Once we opted to go ahead and make the purchase, he made suer all the licensing and registration as well as insurance was taken care of. It was really seamless and stress free.
As much as I was leery of going to a dealership, Maclin Ford exceeded my expectations. They weren’t pushy, they seem to really believe in what they sell and they were very friendly with good service.
One funny note: Once you agree to purchase they make you honk a brass horn three times and everyone in the dealership cheers. A little weird but kind of cute.